> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/faxdrucker-mac-fehler-und-loesungen.md).
# Fax printer Mac: errors and solutions
Troubleshooting for the sipgate fax printer on Mac – login problems, sending errors, and other solutions.
Login to the fax printer does not work
**Solution 1:** Use email and web password (no SIP ID and/or SIP password)\
**Solution 2:** The option "I use sipgate" (if available) must be checked\
**Step 1:** Mac ➔ Applications ➔ Fax printer, leave the fax printer open in the background\
**Step 2:** File ➔ Print ➔ sipgate fax printer ➔ login screen: log in\
**Solution 3:** Install the fax printer in the latest version
Error message: Too many targets
* The destination number starts with one of these prefixes: 0137, 0138, 01212, 0185, 0181, 0188, 0900 (these cannot be reached via sipgate - solution see next point: **"Error message: Not enough credit"**)
* The fax number contains special characters (please do not use the characters - / \_ ( ))
* The PDF to be sent is larger than 2 MB
* More than 5 recipients were entered
Error message: Not enough credit
**Cause**: You have no credit or negative credit\
**Solution**: Top up credit via bank transfer/credit card/direct debit.
Error message: The connection failed
**Cause**: Destination number: 0137, 0138, 01212, 0185, 0181 cannot be reached via sipgate\
**Solution:** For the second problem, you can try to determine the local number and fax it instead of the special service number.
Error message: "Error connecting to fax server, error connecting to samurai"
**Problem:** When starting up, the fax printer could not establish a connection to samurai.sipgate.net\
**Solution:** Quit the fax printer and print again via the fax printer selection, and check whether the login then works; otherwise, check the software firewall to see whether the sipgate fax printer is allowed to access the internet.\
**Alternatively:** Create a PDF and perform upload/fax sending via the website.
Error message: Mac fax printer OS 11: "File not found"
**Error:** occurs when dragging the PDF onto the fax printer or via file upload.\
**Cause:** unfortunately unclear, cannot generally be reproduced under OS 11.\
**Solution:** alternatively perform PDF upload via the customer area.
Mac fax printer OS 11 + ADOBE Acrobat 8 Pro v8.0.0.0 — "Saving a PDF file while printing is not supported."
**Error message:**"Saving a PDF file while printing is not supported. Instead, choose "File" **➔** "Save".\
**Solution:** Save the PDF and upload/send it via the customer area.
Why can't I see any contacts?
**Cause 1:** you only have phone contacts\
**Solution 1:**
* when importing contacts via Google/CSV, make sure that phone/fax was imported
* If the fax printer is open, close it and restart via Print; fax contacts should now be loaded
* **Cause 2:** you have more than 1000 contacts\
**Solution 2:** if possible fewer than 1000 contacts, otherwise always enter the fax number, as the search only works for up to 1000 contacts
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