> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/faxdrucker-mac-fehler-und-loesungen.md).
# Fax printer Mac: errors and solutions
Login in the fax printer does not work
**Solution 1:** Use email and web password (no SIP ID and/or SIP password)\
**Solution 2:** Option "I use sipgate" (if present) must be checked\
**Step 1:** Mac ➔ Applications ➔ Fax printer, keep fax printer open in the background\
**Step 2:** File ➔ Print ➔ sipgate fax printer ➔ Login screen: log in\
**Solution 3:** Install fax printer in the latest version
Error message: Too many targets
* The destination phone number starts with one of these prefixes: 0137, 0138, 01212, 0185, 0181, 0188, 0900 (these are not reachable via sipgate - solution see next point: **"Error message: Not enough credit"**)
* The fax number contains special characters (please do not use the characters - / \_ ( ) )
* The PDF to be sent is larger than 2MB
* More than 5 recipients were entered
Error message: Not enough credit
**Cause**: You have no credit or negative credit\
**Solution**: Top up credit via bank transfer/credit card/direct debit.
Error message: The connection failed
**Cause**: Destination phone number: 0137, 0138, 01212, 0185, 0181 are not reachable via sipgate\
**Solution:** You can try, for the second problem, under to determine the local phone number and fax that instead of the premium-rate number.
Error message: "Error connecting to fax server error, connecting to samurai"
**Problem:** The fax printer could not establish a connection to samurai.sipgate.net when starting\
**Solution:** Quit fax printer and print again via selecting fax printer and check whether login then works, otherwise check the software firewall to see whether sipgate fax printer is allowed to access the internet.\
**Alternatively:** Create PDF and perform upload/fax sending via website.
Error message: Mac fax printer OS 11: "File not found"
**Error:** occurs when dragging the PDF onto the fax printer or via file upload.\
**Cause:** unfortunately unclear, cannot be reproduced generally under OS 11.\
**Solution:** alternatively perform PDF upload via the customer area.
Mac fax printer OS 11 + ADOBE Acrobat 8 Pro v8.0.0.0 — "Saving a PDF file while printing is not supported."
**Error message:**"Saving a PDF file while printing is not supported. Instead, select "File" **➔** "Save".\
**Solution:** Save PDF and upload/send via the customer area.
Why can't I see any contacts?
**Cause 1:** one only has phone contacts\
**Solution 1:**
* Import contacts via Google/CSV, making sure that phone/fax was imported
* Fax printer, if open, close and restart via print, fax contacts should now be loaded
* **Cause 2:** one has more than 1000 contacts\
**Solution 2:** if possible fewer than 1000 contacts, otherwise always enter the fax number, since search only works for up to 1000 contacts
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/faxdrucker-mac-fehler-und-loesungen.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.