Fax printer Mac: errors and solutions

Troubleshooting for the sipgate Fax Printer on Mac – login problems, sending errors, and further solutions.

Login on the fax printer does not work

Solution 1: Use email and web password (no SIP ID and/or SIP password) Solution 2: The option "I use sipgate" (if available) must be checked Step 1: Mac ➔ Applications ➔ Fax printer, leave the fax printer open in the background Step 2: File ➔ Print ➔ sipgate fax printer ➔ login screen: log in Solution 3: Install the fax printer in the latest version

Error message: Too many targets

• The destination phone number starts with one of these prefixes: 0137, 0138, 01212, 0185, 0181, 0188, 0900 (these cannot be reached via sipgate - solution see next point: "Error message: Not enough credit")

• The fax number contains special characters (please do not use the characters - / _ ( ))

• The PDF to be sent is larger than 2 MB

• More than 5 recipients were entered

Error message: Not enough credit

Cause: You have no credit or negative credit Solution: Top up credit via bank transfer/credit card/direct debit.

Error message: The connection failed

Cause: Destination phone number: 0137, 0138, 01212, 0185, 0181 cannot be reached via sipgate Solution: For the second problem, you can try to find http://www.0180.info/ the local phone number and fax that instead of the special service number.

Error message: "Error when connecting to the fax server error, connecting to samurai"

Problem: When starting, the fax printer could not establish a connection to samurai.sipgate.net Solution: Quit the fax printer and print again by selecting the fax printer and check whether the login then works; otherwise check the software firewall to see whether the sipgate fax printer is allowed to access the internet. Alternatively: Create a PDF and perform upload/fax sending via the website.

Error message: Mac Fax Printer OS 11: "File not found"

Error: occurs when dragging the PDF onto the fax printer or via file upload. Cause: unfortunately unclear, cannot generally be reproduced under OS 11. Solution: alternatively, perform PDF upload via the customer area.

Mac fax printer OS 11 + ADOBE Acrobat 8 Pro v8.0.0.0 — "Saving a PDF file while printing is not supported."

Error message:"Saving a PDF file while printing is not supported. Instead, select "File" ➔ "Save". Solution: Save the PDF and upload/send it via the customer area.

Why can't I see any contacts?

Cause 1: you only have phone contacts Solution 1:

• import contacts via Google/CSV, make sure that phone/fax was imported

• If the fax printer is open, close it and restart via Print; fax contacts should now be loaded

• Cause 2: you have more than 1000 contacts Solution 2: if possible, fewer than 1000 contacts; otherwise always enter the fax number, since search only works for up to 1000 contacts