> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/ereignisliste/wie-richte-ich-benachrichtigungen-fuer-ereignisse-ein.md). # How do I set up notifications for events? {% hint style="info" %} **Note:** The *event list* is **available only to customers on sipgate classic** . On sipgate neo, you can see all incoming, outgoing, and missed calls in the sipgate app in the respective inbox of the channel. {% endhint %} In the **notifications** section, you have the option of being informed about events. Notifications can be sent by email (free of charge) or by SMS (7 ct./SMS). The selected notification is also displayed in the event list. To set up a new notification, go to **My telephony** ➔ **Settings** ➔ **notifications**. There you will find an overview of all events and can set up a new notification for various events (call, voicemail, fax, or SMS) with the **Add** button. ![sipgate help center notification new1.png](/files/c743ddfa6adeea52d39179c96c0cab5285d24ef1) In the next step, you can choose an event: select an event type (call, fax, voicemail, or SMS), the direction of these events, and an endpoint. For the event types call and voicemail, you also have the option to use the "**only for specific phone numbers**" option to define the event exclusively for selected phone numbers. ![sipgate help center notification new2.png](/files/1fc0966a9ca5f75db2a7e3a608cc2ffb65c496fb) Next, choose an email (free of charge) or SMS (7 ct./SMS) as the action to be triggered after the selected event. You can also enter multiple email addresses or phone numbers separated by commas. In addition, you can choose how these events should be displayed in the event list. If you want to be notified by email about received faxes, the respective fax will be attached as a PDF document. ![sipgate help center notification new3.png](/files/49eaa847168cf7a27c698721e7aec191e5560b2f) At the end, you will receive a summary of the notification you have set up. Confirm the setup by clicking **Save** . ![sipgate help center notification new4.png](/files/449e17eeaf580647b775f069f29c014f586f466c) #### Notifications for receiving faxes If you have activated the **receiving of faxes** the **email notification** activated, the fax will be sent as a PDF attachment to the email. With the **SMS notification** all stored mobile numbers will receive an SMS about a new fax. Please note that a delivery fee of 7 ct. is charged for each SMS sent and deducted from your credit. #### Notifications for receiving voicemails You can be notified about incoming voicemails by email (free of charge) or by SMS (7 ct./SMS). In addition, it is also possible to receive a transcript of the voicemail message by email as text or by SMS (maximum 150 characters). For this, the transcript must be activated in the event list. You can find this setting by clicking your voicemail in the routing overview. ![Voicemail.png](/files/2c13bc27eb192ba31aa13e0556689974346d5807) You can also specify whether individual users or an entire group should be informed. This setting can be adjusted individually for each of your phone numbers. To set up an email notification, click under **My telephony ➔ Telephony** on the corresponding **voicemail** and then on **Email notifications.** As an admin, you can configure the notification settings for users under **Account management** **➔** **User** **➔** **Username** **➔** **voicemail** **➔** **email notifications** configure. #### Link notifications with Slack or Microsoft Teams If your company uses Slack or Microsoft Teams, it is possible to set up a shared callback list in a Slack or Microsoft Teams channel. To do this, log in to your sipgate account and navigate to **My telephony**. In the next step, go to **notifications** in the right-hand menu and select **Create new filter**. There, in the first step, select the type of events you want to be notified about. In the second step, activate the option **Email** as the action and click on **Add more**. Enter the email address of the desired Slack or Microsoft Teams channel in which the notifications should be set up. Finally, save your settings to successfully set up the notification. Here you will find instructions for configuring an email address for a [Slack-](https://slack.com/intl/de-de/help/articles/206819278-E-Mails-an-Slack-senden) or [Microsoft Teams](https://support.microsoft.com/de-de/office/tipp-senden-einer-e-mail-an-einen-kanal-2c17dbae-acdf-4209-a761-b463bdaaa4ca)channel. #### Disabling notifications by SMS As an admin, you have the option of disabling SMS notifications for your users. To do this, go to **Account management**➔ **User** ➔ **Permissions** ➔ **Extensions** ➔ **Web SMS.** However, this means that users will no longer be able to send Web SMS via the web interface. ![sipgate help center notification new5.png](/files/7b494fcf09a259f5b9fe01295def0b42b3fd308b) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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