How do I set up notifications for events?

Set up notifications for sipgate events – be informed about missed calls via email or push.

Note: The event list is available only to customers on sipgate classic . On sipgate neo it is integrated in a different form.

In the area Notifications you have the option of being notified about events. The notification can be sent by email (free of charge) or by SMS (7 ct./SMS). In addition, the selected notification is displayed in the event list.

To set up a new notification, go to My Telephony ➔ settings ➔ Notifications. There you will find an overview of all events and can set up a new notification for various events (call, voicemail, fax, or SMS) using the button Add set up.

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In the next step, you can choose an event: Select an event type (call, fax, voicemail, or SMS), the direction of these events, and an endpoint. For the event type call and voicemail, you also have the option to use the "only for specific phone numbers" option to set the event exclusively for selected phone numbers.

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Next, select an email (free of charge) or SMS (7 ct./SMS) as the action to be triggered after the selected event. You can also enter multiple email addresses or phone numbers separated by commas. In addition, you can choose how these events should be displayed in the event list. If you want to be notified by email about received faxes, the respective fax will be attached as a PDF document.

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At the end, you will receive a summary of the notification you have set up. Confirm the setup by clicking Save click.

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Notifications for receiving faxes

If you have activated receiving faxes the email notification for SMS notification all stored mobile numbers will receive an SMS about a new fax. Please note that a sending fee of 7 ct. is charged per SMS sent and deducted from your credit.

Notifications for receiving voicemails

You can be notified about incoming voicemails by email (free of charge) or by SMS (7 ct./SMS). It is also possible to receive a transcription of the voicemail message by email as text or by SMS (maximum 150 characters). For this, the transcription must be activated in the event list. You can find this setting by clicking your voicemail in the routing overview.

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You can also specify whether individual users or an entire group should be informed. This setting can be adjusted individually for each of your phone numbers. To set up an email notification, click under My telephony ➔ Telephony on the corresponding voicemail and then on email notifications. As an admin, you can configure the notification settings for users under account management ➔ user ➔ Username ➔ voicemail ➔ email notifications configure.

Link notifications with Slack or Microsoft Teams

If your company uses Slack or Microsoft Teams, there is the option to set up a shared callback list in a Slack or Microsoft Teams channel.

To do this, log in to your sipgate account and navigate to My Telephony. In the next step, go to Notifications in the right-hand menu and select Create new filter. There, in the first step, select the type of events you want to be notified about. In the second step, activate the option Email as the action and click on Add more. Enter the email address of the desired Slack or Microsoft Teams channel in which the notifications should be set up. Finally, save your settings to successfully set up the notification.

Here you will find instructions for configuring an email address for a Slack- or Microsoft Teams-channel.

Disabling notifications by SMS

As an admin, you have the option to disable SMS notifications for your users. To do this, go to account management➔ user ➔ Permissions ➔ Extensions ➔ Web SMS. However, this has the consequence that users can no longer send Web SMS via the web interface.

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