How do I set up notifications for events?
Set up notifications for sipgate events - get informed about missed calls by email or push.
In the section Notifications you have the option of being notified about events. The notification can be sent by email (free of charge) or by SMS (7 cents/SMS). In addition, the selected notification is displayed in the event list.
To set up a new notification, go to My telephony ➔ settings ➔ Notifications. There you will find an overview of all events and can set up a new notification for various events (call, voicemail, fax, or SMS) with the button Add set up.
In the next step, you can choose an event: Select an event type (call, fax, voicemail, or SMS), the direction of these events, and an endpoint. For the event types call and voicemail, you also have the option to use the option "only for specific phone numbers" to define the event exclusively for selected phone numbers.
Next, choose an email (free of charge) or SMS (7 cents/SMS) as the action to be triggered after the selected event. You can also enter multiple email addresses or phone numbers separated by commas. In addition, you can choose how these events should be displayed in the event list. If you choose to be notified by email about received faxes, the respective fax will be attached as a PDF document.
At the end, you will receive a summary of the notification you have set up. Confirm the setup by clicking Save click.
Notifications for receiving faxes
If you have fax reception the email notification enabled, the fax is sent as a PDF attachment to the email. With SMS notification all stored mobile numbers receive an SMS about a new fax. Please note that a sending fee of 7 cents is charged per SMS sent and deducted from your credit.
Notifications for receiving voicemails
You can be notified about incoming voicemails by email (free of charge) or by SMS (7 cents/SMS). It is also possible to receive a transcript of the voicemail message by email as text or by SMS (maximum 150 characters). For this, the transcript must be enabled in the event list. You can find this setting by clicking your voicemail in the routing overview.
You can also specify whether individual users or an entire group should be notified. This setting can be customized individually for each of your phone numbers. To set up an email notification, click under My telephony ➔ Telephony on the corresponding voicemail and then on email notifications. As an admin, you can manage the notification settings for users under account management ➔ user ➔ Username ➔ voicemail ➔ email notifications configure.
Link notifications with Slack or Microsoft Teams
If your company uses Slack or Microsoft Teams, it is possible to set up a shared callback list in a Slack or Microsoft Teams channel.
To do this, log in to your sipgate account and navigate to My telephony. In the next step, go in the right-hand menu to Notifications and select Create new filter. There, in the first step, you select the type of events you want to be notified about. In the second step, activate the option email as the action and click on Add more. Enter the email address of the desired Slack or Microsoft Teams channel in which the notifications are to be set up. Finally, save your settings to successfully set up the notification.
Here you will find instructions for configuring an email address for a Slack or Microsoft Teamschannel.
Disabling notifications by SMS
As an admin, you have the option to disable SMS notifications for your users. To do this, go to account management➔ user ➔ Permissions ➔ Extensions ➔ Web SMS. However, this means that users can no longer send Web SMS via the web interface.
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