What is the event list in sipgate?
The sipgate event list clearly displays all calls, faxes, and voicemails – functions and usage at a glance.
Note: The event list is available only to customers on sipgate classic . On sipgate neo it is integrated in a different form.
The event list
The event list is like an email inbox for all your telephony. You always have a complete overview of incoming and outgoing calls, faxes and SMS. In addition, Voicemail messages can be listened to directly, individual events can be annotated with notes, and much more.
Inbox and archive
New events can always be found in the Inbox. From there, you have the option to move events to the archive if you no longer need them right now but do not want to delete them yet. Conversely, events can be moved back from the archive to the inbox of your event list.
Exporting events
You can save your events at any time as CSV file . To do so, simply click on Export list.
Read and unread events
You can recognize new events by the fact that they are displayed with a blue background and bold font . As soon as you have clicked on an event and opened its detailed information , it is marked as read. Read events are displayed with a light gray background and normal font.
Entries per page
For better clarity, your events are organized across consecutive pages. Events always appear in your list chronologically — that means new events always appear at the very top of page 1. At the bottom of your event list, you can navigate between the different pages and set how many events per page you want to see.
Mark events as favorites
Next to each event there is a star. Click it to mark an event as a favorite so you can find it again faster later.
Events in a group
If you have created one or more groups, these groups also have their own event list. This is shared with all group members. Here you have the option to add notes to individual events, e.g. completed callbacks for missed calls, which are visible to all members of the group.
The event list - saving call data
For data protection reasons, all events that appear in your event list are automatically after 30 days deleted by default. This also applies to events you have archived. However, you can set these events to either be deleted immediately or after 30 days or stored permanently .
You can find the options in the web app on the left under Phone system ➔ Customization.
Select and edit multiple events at once
Using the checkboxes on the right-hand side, you can select multiple events, such as missed calls or faxes, in order to edit them. If you activate the checkbox Select all , you select all events on the currently displayed page. As soon as you have selected one or more events, you will get a selection of editing options.
➔ Archive: Move all selected events from the inbox to the archive.
➔ Unarchive: Move all selected events from the archive to the inbox.
➔ Delete: Delete all selected events irreversibly.
Filter events
To find specific events more quickly, you can filter your event list by various criteria. Simply click the corresponding button you want to filter by:
➔ Marking: Filter your events by Read / Unread / Marked or Not marked.
➔ Direction: Filter your events by Incoming / Outgoing.
➔ Type: Filter your events by Call / Fax / SMS / VoiceMail.
➔ Status: Filter your events by Accepted / Missed
➔ Phone number: Filter your events by specific phone numbers. Partial searching (e.g. only the area code) is not possible. Recommendation: export the event list as CSV, then filter in the CSV
➔ Extension: Filter your events by extensions / groups that your users have access to.
➔ Labels: Filter your events by labels you created yourself.
➔ Time period: Filter your events by a specific time period.
Last updated