How do I set up the sipgate app?
Initial setup of the sipgate app - download, login, and basic configuration step by step.
The sipgate app is included free of charge in your Business tariff and offers advanced features for your business telephony, including seamless integration with the sipgate cloud phone system. For additional features, you can upgrade to the paid Business or Premium packages at any time.
Important: Current information about the sipgate app can be found on our website.
Book sipgate app
Log in to your account and navigate to my telephony in the account management area. In the left sidebar of the menu, you will find under Products the option to set up the sipgate app directly. In addition, as an admin you can add the sipgate app for your users in their respective profile.
Here, the packages differ between "Business integrations" and "Premium integrations".
Alternatively, you can also use the sipgate app as a web version. This is a version with a reduced feature scope. In the web version, you can receive and make calls. However, no CRM integrations can be set up. The AI features are also not available in the web version.
Download sipgate App
After you have booked the app, you can download the required file directly from your account. In addition, the respective users automatically receive a download link by email so that they can then download and use the app as well.
In the next step, select your operating system and download the required files. It is also possible to copy a download link.
Next, open the configuration file and follow the instructions displayed in a pop-up window to install the app on your computer.
Set up sipgate app
After you have successfully installed the sipgate app, you need to link it with your sipgate account. Log in with your sipgate account credentials and confirm the login with the verification code that will be sent to your registered email address.
For your first login, you should agree to the listed access permissions for the sipgate app.
If you have set up multiple phones, select the VoIP phone in the next step that you want to configure with the app. You can change this setting at any time.
First, you can adjust your audio settings by selecting a microphone and a speaker/headset.
Then you can synchronize your contacts with the sipgate app by clicking Connect next to the desired provider. In the next step, enter the API URL and the API key. For some CRM systems, you will be redirected directly to log in to your CRM instance without having to enter the API information. This confirms the data exchange between sipgate and your CRM system. In the final step, you can synchronize your contacts with the sipgate app by clicking Connect next to the desired provider.
In the final step, please check whether the region on your device is correctly set to Germany so that the phone numbers are displayed correctly in the call list. To do this, go to
Windows Settings ➔ Time and Language ➔ Language and Region ➔ Region: Set to Germany
and then save. You only need to make this setting on your PC or laptop.
You have now successfully set up your sipgate app and can start making calls right away.
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