# How do I set up the sipgate app?

The sipgate App is included free of charge in your business plan and offers advanced features for your business telephony, including seamless integration with the sipgate cloud phone system. For additional features, you can upgrade to the paid Business or Premium packages at any time.

{% hint style="warning" %}
**Important:** Current information about the sipgate App can be found [on our website](https://www.sipgate.de/app).
{% endhint %}

## **Book sipgate App**

Log in to your account and navigate to **my telephony** in the account management. In the left sidebar of the menu, you will find under **Products** the option to set up the sipgate App directly. As an admin, you can also add the sipgate App to your users’ respective profiles.

The packages differ between "Business integrations" and "Premium integrations".

Alternatively, you can also use the sipgate App as a web version. This is a version with reduced functionality. You can receive and make calls in the web version. However, no CRM integrations can be set up. The AI features are also not available in the web version.

## **Download sipgate app**

After you have booked the app, you can download the required file directly in your account. In addition, the respective users automatically receive a download link by email so that they can then download and use the app as well.

In the next step, select your operating system and download the required files. It is also possible to copy a download link.

![sipgate Help Center app setup4-1.jpg](/files/e7d38ac43fbee076f6ef00d1d09f79f9c35e7f4e)

As the next step, open the configuration file and follow the instructions shown in a pop-up window to install the app on your computer.

## **Set up sipgate App**

After you have successfully installed the sipgate App, you need to link it to your sipgate account. Log in with your sipgate account details and confirm the login with the verification code that is sent to your registered email address.

![Screenshot](/files/e90b1ef4b55d590e760b0587e997de1a827e49fe)

{% hint style="info" %}
**Tip:** If your Google or Microsoft account is linked to your sipgate account, you can also use social login to sign in.
{% endhint %}

On your first login, you should agree to the listed access rights for the sipgate App.

![Screenshot](/files/7bed7044c84fb7a31799ff19d78d418dde4aecab)

If you have set up multiple phones, select in the next step the VoIP phone you want to configure with the app. You can change this setting at any time.

![Screenshot](/files/dfdb5e12ca563ff0f47b267c2f82dcaf5ec36bbe)

First, you can adjust your audio settings by selecting a microphone and a speaker/headset.

![Screenshot](/files/5eb662fdcedb111e11491b8f1babe5cd2e33ef65)

Then you can synchronize your contacts with the sipgate App by clicking Connect next to the desired provider. In the next step, enter the API URL and API key. With some CRM systems, you will be redirected directly to sign in to your CRM instance without having to enter the API information. This confirms the exchange of data between sipgate and your CRM system. In the final step, you can synchronize your contacts with the sipgate App by clicking Connect next to the desired provider.

![Screenshot](/files/e976ebbee7de35dcdedf9e3d255ae7ce52283560)

In the final step, please check whether the region on your device is correctly set to Germany so that phone numbers are displayed correctly in the call list. To do this, go to

Windows Settings ➔ Time & language ➔ Language & region ➔ set Region to: Germany

and then save. You only need to make this setting on your PC or laptop.

{% hint style="info" %}
**Tip:** If your Google or Microsoft account is linked to your sipgate account, you can also use social login to sign in.
{% endhint %}

You have now successfully set up your sipgate App and can get started with your telephony right away.

![Screenshot](/files/3683cd49dccce89dbb546c8c7b78c4bd304a3630)

{% hint style="info" %}
**Tip:** If you would like to learn more about configuring the sipgate App, you can find [further articles on this here](https://help.sipgate.de/hc/de/sections/10721980552733-Erste-Schritte-mit-der-sipgate-App).
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-richte-ich-die-sipgate-app-ein.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.