How do I set up the browser extension in the sipgate app?

Set up the browser extension for the sipgate app – dial phone numbers directly with click-to-dial.

With the free browser extension for the sipgate app, you can dial phone numbers directly on websites, in emails, or in CRM systems with a click (click-to-dial).

Important: The extension works with both the desktop app and the app in the browser.

The extension is available for the following browsers:

• Google Chrome

• Microsoft Edge

• Mozilla Firefox

How to install and configure the extension

1

Open the app

Open the sipgate app (in the browser or as a desktop app). Navigate via the gear icon to the settings.

HC-Image-sipgate-app-config-browser-extension-1.png

2

Find extensions

Select the section Advanced. Under Extensions you will find the appropriate add-ons for Chrome, Edge, or Firefox.

HC-Image-sipgate-app-config-browser-extension-2.png

3

Install extension

Click on Open in the desired browser and add the extension. After installation, click-to-dial is immediately ready to use.

Channel settings

You can choose whether you want to select the desired telephony channel before each call or set a fixed channel permanently (e.g. landline, mobile device, or VoIP phone). You can also make this setting in the section Advanced ➔ Extensions there.

Common problems and notes

Problem: Phone number is expanded with 20 and cannot be reached

Cause: The linked phone number contains spaces in the “tel” link. According to RFC 3966, phone numbers in the link must not contain spaces.

Tip: Hover over the phone number with your mouse. The link should look like this: tel:[phone] (without spaces).

Problem: Calling from Google Sheets is not possible

Cause: Google interprets formulas such as =+49800... as arithmetic operations.

Solution: Save the phone number as =[phone] Double-click the cell with the phone number and then click the sipgate logo to start the call.

Further notes

The extension also works with connected CRM systems (e.g. HubSpot or Salesforce), provided that phone numbers there are linked in tel: format. Make sure that your browser allows pop-ups for sipgate so that the app can start the call.

If you have any questions or problems, please contact sipgate Support.