How do I set up the browser extension in the sipgate app?

Set up the browser extension for the sipgate app - dial phone numbers directly with click-to-dial.

With the free browser extension for the sipgate app, you can dial phone numbers on websites, in emails, or in CRM systems directly with a click (click-to-dial).

Important: The extension works with both the desktop app and the browser app.

The extension is available for the following browsers:

• Google Chrome

• Microsoft Edge

• Mozilla Firefox

How to install and configure the extension

1

Open app

Open the sipgate app (in the browser or as a desktop app). Navigate via the gear icon to the settings.

HC-Image-sipgate-app-config-browser-extension-1.png

2

Open Click2Dial

Select the section Advanced. Under Click2Dial you will find the store links for Chrome, Edge and Firefox.

HC-Image-sipgate-app-config-browser-extension-2.png

3

Install extension

Click on Open the store for the browser of your choice and add the extension. After installation, click-to-dial is ready to use immediately.

Channel settings

You can choose whether you want to select the desired telephony channel before each call or permanently set a fixed channel (e.g. landline, mobile device or VoIP phone). You also make this setting in the Advanced ➔ Click2Dial section.

Common problems and notes

Problem: Phone number is prefixed with 20 and cannot be reached

Cause: The linked phone number contains spaces in the “tel” link. According to RFC 3966, phone numbers in links may not contain spaces.

Tip: Hover your mouse over the phone number. The link should look like this: tel:[phone] (without spaces).

Problem: Calling from Google Sheets not possible

Cause: Google interprets formulas such as =+49800... as a calculation operation.

Solution: Save the phone number as =[phone]. Double-click the cell containing the phone number and then click the sipgate logo to start the call.

Further notes

The extension also works with connected CRM systems (e.g. HubSpot or Salesforce), provided phone numbers there are linked in tel: format. Make sure your browser allows pop-ups for sipgate so that the app can start the call.

If you have any questions or problems, please contact sipgate Support.