How can I create system logs in the sipgate app?

Create and export system logs in the sipgate app – for troubleshooting by sipgate support.

If errors occur that cannot be explained immediately, we may ask you to send us the log data from your sipgate app. But where can you find the log data? - It is very easy and only takes a few steps.

macOS

• Open the sipgate app.

• In the Apple menu bar, select Help ➔ Export logs.

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• Save the ZIP file and attach it to your email to us as an attachment.

  Different: Finder open and click Macintosh HD ➔ Users>your own user account The Library folder is hidden by default. With the key combination CMD+Shift+. it becomes visible. Open Library ➔ Logs ➔ sipgate-desktop send main.log, renderern.log and renderer_old.log by email

Windows

Linux

If you use the sipgate app in the browser you can only send the system logs via the feedback form. You can find this by clicking on your user and then on Feedback.

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