# How can I fix problems logging into the sipgate app in the browser?

When logging into the sipgate app in the browser, various problems can occur: you only get a password prompt without an account selection, the login process hangs, or you are not redirected correctly. These problems usually arise when you are already logged in at app.sipgate.com.

#### Understanding the problem

The sipgate app in the browser can cause conflicts with existing logins via the [sipgate app ](http://app.sipgate.com/). This can lead to various login problems because the browser mixes saved login data or the normal login process is disrupted. A common error message in this case is: “Oops! Something went wrong. Reload the app or try again later”.

![HC-Image-sipgate-app-web-login-issues-de-chrome-1-min.png](/files/2120f4169d5a145d4fb10f6fbb3a31a2a08ab336)

#### Solution 1: Log out at app.sipgate.com

1. Open app.sipgate.com in a new tab
2. Log out there
3. Return to the sipgate app in the browser
4. Reload the login page
5. You can now log in using the usual login process

#### Solution 2: Delete browser data for the site

If logging out does not help, you can proceed as follows:

{% tabs %}
{% tab title="Google Chrome" %}

1. Click the settings icon on the left in the address bar
2. Select **Website settings** and
3. View permissions and saved data sorted by website
4. Search: [sipgate.com](http://sipgate.com) search and delete
5. Reload the sipgate app page
   {% endtab %}

{% tab title="Mozilla Firefox" %}

1. Click the lock icon on the left in the address bar
2. Select **Delete cookies and website data...** and
3. Confirm with **Remove**
4. Reload the sipgate app page
   {% endtab %}

{% tab title="Microsoft Edge" %}

1. Click the settings icon on the left in the address bar
2. Select **Website settings** and
3. View permissions and saved data sorted by website
4. Search: [sipgate.com](http://sipgate.com) search and delete
5. Reload the sipgate app page
   {% endtab %}

{% tab title="Safari" %}

1. Go to **Safari** ➔ **settings**
2. Select the tab **Privacy**
3. Click on **Manage website data**
4. Search for **sipgate** and remove the entries
5. Reload the sipgate app page
   {% endtab %}
   {% endtabs %}

{% hint style="info" %}
**Tip:**
{% endhint %}

To generally avoid login conflicts, it is best to use different browsers or your browser's incognito/private mode for different sipgate accounts.


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