> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-probleme-beim-anmelden-in-der-sipgate-app-im-browser-beheben.md).

# How can I fix problems logging in to the sipgate app in the browser?

Solutions for login problems in the sipgate app in the browser – login errors, white screen, and more.

When logging into the sipgate app in the browser, various problems can occur: you are only prompted for a password without being able to select an account, the login process hangs, or you are not redirected correctly. These problems usually occur when you are already signed in at app.sipgate.com.

#### Understanding the problem

The sipgate app in the browser can conflict with existing sign-ins via the [sipgate App ](http://app.sipgate.com/)can cause various login problems, as the browser mixes up saved login data or the normal sign-in process is disrupted. A common error message in this case is: “Oops! Something went wrong. Reload the app or try again later.”

![HC-Image-sipgate-app-web-login-issues-de-chrome-1-min.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-903efff00b6ba00edf547fb5909a67b331871ed0%2FHC-Image-sipgate-app-web-login-issues-de-chrome-1-min.png?alt=media)

#### Solution 1: Sign out of app.sipgate.com

1. Open the app.sipgate.com page in a new tab
2. Sign out there
3. Return to the sipgate app in the browser
4. Reload the login page
5. You can now sign in with the usual login process

#### Solution 2: Delete browser data for the page

If signing out does not help, you can proceed as follows:

{% tabs %}
{% tab title="Google Chrome" %}

1. Click the settings icon on the left in the address bar
2. Select **Site settings** execute it
3. View permissions and stored data sorted by website
4. Search: [sipgate.com](http://sipgate.com) search and delete
5. Reload the sipgate app page
   {% endtab %}

{% tab title="Mozilla Firefox" %}

1. Click the lock icon on the left in the address bar
2. Select **Delete cookies and site data...** execute it
3. Confirm with **Remove**
4. Reload the sipgate app page
   {% endtab %}

{% tab title="Microsoft Edge" %}

1. Click the settings icon on the left in the address bar
2. Select **Site settings** execute it
3. View permissions and stored data sorted by website
4. Search: [sipgate.com](http://sipgate.com) search and delete
5. Reload the sipgate app page
   {% endtab %}

{% tab title="Safari" %}

1. Go to **Safari** ➔ **settings**
2. Select the tab **Privacy**
3. Click on **Manage site data**
4. Search for **sipgate** and remove the entries
5. Reload the sipgate app page
   {% endtab %}
   {% endtabs %}

{% hint style="info" %}
**Tip:**
{% endhint %}

To generally avoid sign-in conflicts, it is best to use different browsers for different sipgate accounts or your browser's incognito/private mode.


---

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