> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-mit-der-sipgate-app-anrufe-weiterleitentransferieren.md).

# How can I transfer calls with the sipgate app?

#### **How can you forward an incoming or outgoing call?**

Answer a call or start a new call. In the interface, click on **Transfer**.

![1.png](/files/a94d5d3f3025a3407e279f942175dd4cd3e7b76b)

In the next step, select one of your contacts or enter a phone number using the keypad that you want to forward to. To initiate the transfer, click the green handset.

![bildschirmfoto\_2025-11-14\_um\_10.46.36.png](/files/07da4f4e8971578d68d260ee6fd0a2651ae275c5)

The destination number should now answer the call. Briefly explain the matter and hand over the caller with **Connect & leave**. Switch between caller and transfer destination using call switching, or start a three-way conference with **Conference**.\\

![2.png](/files/47d597748c1a2419229e178ee97e0f02f6dad054)

{% hint style="info" %}
**Note:** More than 3 participants is currently not possible.
{% endhint %}

The call ends and the caller is connected to the destination number. A brief confirmation is displayed.

**Important**: If a transfer fails during forwarding and you hear the tone "participant has left the call", it will still be shown that you are in the transfer. Cancelling the transfer would end the entire call. In this case, click the "Transfer" button again if you want to restart the transfer.

#### **Create a three-way conference in the sipgate app**

In the sipgate app, you can easily create a conference with three people. To do so, answer an incoming call and forward it to another person/phone number. As soon as the third person has answered the call, click “Conference” so that all three calls are connected.

!\[2(1).png]\(../../.gitbook/assets/2(1) (3).png)

Alternatively, during a call, open the keypad and enter either \*3 followed by a speed dial or \*3 followed by a phone number. Confirm the transfer with # (\*3speed dial# or \*3phone number#). Once the call is answered, press \*5 to start the conference.

#### **Start a three-way conference on an iPhone or Android**

In the sipgate app, you can easily create a conference with three people. During a call, open the keypad and enter either \*3 followed by a speed dial or \*3 followed by a phone number. Confirm the transfer with # (\*3speed dial# or \*3phone number#). Once the call is answered, press \*5 to start the conference.

#### **Call transfer on iPhone / Android**

The procedures on both operating systems (iOS/Android) are identical. Below, the call transfer is shown using an iPhone as an example.

Answer an incoming call and click the button **Add**.

![IMG\_0166.PNG](/files/7d47f76de7115489d1ba138af46ff1adc1b62ff0)

In the next step, enter a name from your contacts or a phone number in the search bar. The sipgate app will now call the new number while the caller is put on hold. If the destination number answers the call, you can briefly explain the matter.

You can switch between the calls by clicking the held call (gray).

![IMG\_0169.PNG](/files/94b088056929e62f60618d6a571213f19b1431a1)

To connect the callers, click the button **Connect and leave**.

![IMG\_0170.PNG](/files/31cb82ef59616fe3ea09d99ea8f89a7092cbad07)

{% hint style="info" %}
**Tip:** Alternatively, in the sipgate app you can use the keyboard shortcuts that you can find in[ this article ](https://help.sipgate.de/hc/de/articles/14385329985309-Welche-Tastaturk%C3%BCrzel-kann-ich-in-der-sipgate-App-CLINQ-verwenden)can find.
{% endhint %}


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