How can I forward/transfer calls with the sipgate app?

Forward or transfer calls in the sipgate app – here’s how call handoff works.

How do you forward an incoming or outgoing call?

Answer a call or start a new phone call. In the interface, click on Transfer.

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In the next step, select one of your contacts or enter a phone number using the keypad that you want to forward the call to. To initiate the transfer, click the green handset.

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The destination number should now take the call. Briefly explain the matter and transfer the caller with Connect & leave. Switch between caller and transfer destination by toggling, or start a three-way conference with Conference.\

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Note: More than 3 participants are currently not possible.

The call will be ended and the caller will be connected to the destination number. A brief confirmation will be displayed.

Important: If a transfer fails during a forwarding attempt and you hear the tone “participant has left the call”, it will still be shown that you are in the transfer. Cancelling the transfer would end the entire call. In this case, click the “Transfer” button again if you want to restart the transfer.

Create a three-way conference in the sipgate app

In the sipgate app, you can easily create a conference with three people. To do this, answer an incoming call and forward it to another person/phone number. As soon as the third person has answered the call, click “Conference” so that all three calls are connected.

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Alternatively, during a call, open the keypad and enter either *3 followed by an extension number or *3 followed by a phone number. Confirm the transfer with # (*3extension# or *3phonenumber#). As soon as the call is answered, press *5 to start the conference.

Start a three-way conference on an iPhone or Android

In the sipgate app, you can easily create a conference with three people. During a call, open the keypad and enter either *3 followed by an extension number or *3 followed by a phone number. Confirm the transfer with # (*3extension# or *3phonenumber#). As soon as the call is answered, press *5 to start the conference.

Call transfer on an iPhone / Android

The procedures on both operating systems (iOS/Android) are identical. Below, the call transfer is shown using an iPhone as an example.

Answer an incoming call and click on the button Add.

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In the next step, enter a name from your contacts or a phone number in the search bar. The sipgate app now calls the new number while the caller is on hold. When the destination number answers the call, you can briefly explain the matter.

You can switch between calls by clicking on the held call (gray).

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To connect the callers, go to the button Connect and leave.

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Tip: Alternatively, you can use keyboard shortcuts in the sipgate app, which you can find in this article .