How can I forward/transfer calls with the sipgate app?
Forward or transfer calls in the sipgate app - this is how call handoff works.
How can you forward an incoming or outgoing call?
Answer a call or start a new phone call. In the interface, click on Transfer.
In the next step, select one of your contacts or enter the phone number you want to forward to using the keypad. To start the forwarding process, click the green handset.
The destination number should now answer the call. Briefly explain the reason and hand the caller over with Connect & leave. Switch between caller and transfer destination using swap or start a three-way conference with Conference.\
The call is ended and the caller is connected to the destination number. A brief confirmation is shown.
Important: If a transfer fails during a forwarding attempt and you hear "participant has left the call," it will still be shown that you are in the transfer. Canceling the transfer would end the entire call. In this case, click the "Transfer" button again if you want to restart the transfer.
Create a three-way conference in the sipgate app
In the sipgate app, you can easily create a conference with three people. To do this, answer an incoming call and forward it to another person/number. As soon as the third person has answered the call, click "Conference" so that all three calls are connected.
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Alternatively, during a call, open the keypad and enter either *3 followed by a speed dial or *3 followed by a phone number. Confirm the transfer with # (*3speed dial# or *3phone number#). As soon as the call is answered, press *5 to start the conference.
How can you forward an incoming or outgoing call?
Answer a call or start a new conversation. Then click on Transfer.
Search for a contact or enter the desired phone number. Select the transfer destination and click on Start transfer.
The sipgate app is now calling the transfer destination. The current person on the call is put on hold in the meantime.
In the participant tile, you can see both people on the call. The app shows you who you are currently talking to and who is on hold. Click on the other person to switch between the calls.
As soon as the transfer destination has answered the call, you can briefly explain the reason. After that, you have the following options:
Transfer: Connects both people on the call with each other and ends your own call.
Conference: Connects all three people into a shared conference.
Cancel: Ends the transfer and returns to the original call.
You can find more call functions under More.
After the transfer is successful, the two people on the call are connected with each other. A brief confirmation is shown.
Start a three-way conference on an iPhone or Android
In the sipgate app, you can easily create a conference with three people. During a call, open the keypad and enter either *3 followed by a speed dial or *3 followed by a phone number. Confirm the transfer with # (*3speed dial# or *3phone number#). As soon as the call is answered, press *5 to start the conference.
Call transfer on an iPhone / Android
The procedures on both operating systems (iOS/Android) are identical. Below, call transfer with an iPhone is shown as an example.
Answer an incoming call and click the button Add.
In the next step, enter a name from your contacts or a phone number in the search bar. The sipgate app now calls the new number while the caller is put on hold. When the destination number answers the call, you can briefly explain the reason.
You can switch between the calls by clicking on the held call (gray).
To connect the callers, go to the button Connect and leave.
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