> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-mit-der-sipgate-app-anrufe-weiterleitentransferieren.md).
# How can I forward/transfer calls with the sipgate app?
{% tabs %}
{% tab title="sipgate classic" %}
#### **How can an incoming or outgoing call be forwarded?**
Accept a call or start a new phone call. In the interface, click on **Transfer**.
In the next step, select one of your contacts or enter the phone number you want to forward to using the keypad. To initiate the transfer, click the green handset.
The destination number should now answer the call. Briefly convey the matter and connect the caller with **Connect & leave**. Switch between caller and transfer destination via call switching or start a three-way conference with **Conference**.\\
{% hint style="info" %}
**Note:** More than 3 participants is currently not possible.
{% endhint %}
The call will be ended and the caller will be connected to the destination number. A short confirmation will be displayed.
**Important**: If, during a transfer, the transfer fails and you hear the tone “participant has left the call”, it will still be shown that you are in the transfer. Cancelling the transfer would end the entire call. In this case, click the “Transfer” button again if you want to restart the transfer.
#### **Create a three-way conference in the sipgate app**
In the sipgate app, you can easily create a conference with three people. To do this, accept an incoming call and forward it to another person/number. As soon as the third person has answered the call, click “Conference” so that all three calls are connected.
!\[2(1).png]\(../../.gitbook/assets/2(1) (3).png)
Alternatively, during a call, open the keypad and enter either \*3 followed by a speed dial or \*3 followed by a phone number. Confirm the transfer with # (\*3speed dial# or \*3number#). As soon as the call is answered, press \*5 to start the conference.
{% endtab %}
{% tab title="sipgate neo" %}
#### **How can an incoming or outgoing call be forwarded?**
Accept a call or start a new conversation. Then click on **Transfer**.
Start transfer in an ongoing call
Search for a contact or enter the desired phone number. Select the transfer destination and click on **Start transfer**.
The sipgate app now calls the transfer destination. Meanwhile, the previous conversation partner is put on hold.
In the participant tile, you can see both conversation partners. The app shows you who you are currently talking to and who is on hold. Click on the other person to switch between the calls.
Switch between the two conversation partners
As soon as the transfer destination has answered the call, you can briefly convey the matter. Afterwards, you have the following options:
* **Transfer:** Connects both conversation partners and ends your own call.
* **Conference:** Connects all three people into a shared conference.
* **Cancel:** Ends the transfer and returns to the original call.
You can find further call functions under **More**.
After the successful transfer, the two conversation partners are connected. A short confirmation is displayed.
Successful transfer
{% hint style="info" %}
A conference is currently possible with a maximum of three people.
{% endhint %}
{% endtab %}
{% endtabs %}
#### **Start a three-way conference on an iPhone or Android**
In the sipgate app, you can easily create a conference with three people. During a call, open the keypad and enter either \*3 followed by a speed dial or \*3 followed by a phone number. Confirm the transfer with # (\*3speed dial# or \*3number#). As soon as the call is answered, press \*5 to start the conference.
#### **Call transfer on an iPhone / Android**
The procedures on both operating systems (iOS/Android) are identical. Below, the call transfer with an iPhone is shown as an example.
Accept an incoming call and click the button **Add**.
In the next step, enter a name from your contacts or a phone number in the search bar. The sipgate app now calls the new number while the caller is on hold. If the destination number answers the call, you can briefly convey the matter.
You can switch between the calls by clicking the held call (gray).
To connect the callers, click the button **Connect and leave**.
{% hint style="info" %}
**Tip:** Alternatively, you can use keyboard shortcuts in the sipgate app, which you can find in[ this article ](https://help.sipgate.de/hc/de/articles/14385329985309-Welche-Tastaturk%C3%BCrzel-kann-ich-in-der-sipgate-App-CLINQ-verwenden).
{% endhint %}
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