How can I permanently set permissions for the sipgate app in the browser in Safari?

Save Safari permissions for the sipgate app permanently – set up microphone and notifications.

Issue

When using the sipgate app in the Safari browser, Safari asks again each time you open it for permission for the microphone and notifications. This can be disruptive and may cause calls not to be answered if access is not granted in time.

Solution

In the Safari settings, you can set the permissions permanently. This will automatically load the sipgate app with microphone and notification access - without asking again.

Set up microphone permission permanently

Without microphone access, no calls are possible via the app. Here's how to set up the permission permanently:

1. Open Safari.

2. Click at the top left in the menu bar on Safari ➔ settings.

3. Switch to the tab Websites.

4. Select in the left sidebar Microphone.

5. Find the entry in the list workspace.sipgate.com.

**Note:** If the website is not shown, open it once in Safari and allow microphone access there. After that, it will appear in the list.

6. Select to the right of the entry Allow .

HC-Image-sipgate-app-mic-permissions-permissions-permanently-de-safari.png

Set up notification permission permanently

Without notifications, you will not be informed about incoming calls when Safari is running in the background. Here's how to set up permanent access:

1. Open Safari.

2. Click at the top left in the menu bar on Safari ➔ settings.

3. Switch to the tab Websites.

4. Select in the left sidebar Notifications.

5. Find the entry in the list workspace.sipgate.com.

**Note:** If the website is not shown, open it once in Safari and grant the permission once.

6. Select to the right of the entry Allow .

HC-Image-sipgate-app-web-notification-permissions-permanently-de-safari.png

Check permissions and fix issues

Check settings

Here's how to test whether the permissions are set up correctly:

1. Open the sipgate app in the browser under workspace.sipgate.com.

2. The app should now automatically have access to Microphone and Notifications have access.

3. For a microphone test, you can call the free number 10005 call.

Common problems and solutions

The sipgate website does not appear in the Safari list

• Open workspace.sipgate.com directly in Safari.

• When you open it for the first time, allow access to the microphone and notifications.

• After that, the website should be listed in the Safari settings under Websites be listed.

Notifications do not work

• Open the macOS System Settings under System Settings ➔ Notifications.

• Make sure that Safari is allowed to send notifications.

Microphone does not work

• Open the macOS System Settings under System Settings ➔ Security & Privacy ➔ Microphone.

• Check whether Safari allows microphone access.

• Close Safari completely and restart the browser.