How can I allow notifications for the sipgate app in the browser?

Enable browser notifications for the sipgate app so incoming calls are displayed reliably.

Why does the sipgate app in the browser need notifications?

The sipgate app in the browser uses notifications to inform you about incoming calls - even if the browser is in the background or the app is open in another tab. Without this permission, you will not be notified of incoming calls and could miss important conversations.

If you accidentally denied access to notifications when first opening the app, or reset the permissions, you will find instructions here on how to allow access afterwards.

Adjust browser settings

Depending on which browser you use, the steps are slightly different.

Google Chrome

1. Open the sipgate app in the browser in Chrome and log in

2. Click on the Settings icon (or lock icon) on the left in the browser's address bar

3. In the section, enable Notifications the toggle switch on the right

4. Reload the page if necessary

Alternatively:

1. Click the three dots (⋮) at the top right in the Chrome browser

2. Select settings and then Privacy and security

3. Click on Site settings and then on "Notifications"

4. Find the sipgate website (https://workspace.sipgate.com) in the list and change the setting to Allow

Mozilla Firefox

1. Open the sipgate app in the browser in Firefox and log in

2. Click the settings icon on the left in the address bar

3. Click on Blocked Send notifications \

4. A banner appears at the top right in the app - click on Grant permission \

5. In the dialog that appears, select Allow execute it \

6. Reload the page

Alternatively:

1. Click the three bars (≡) at the top right in the Firefox browser

2. Select "Settings" and scroll to Privacy & Security

3. Scroll down to Permissions and click on settings next to the field Notifications

4. Find the sipgate website (https://workspace.sipgate.com) in the list and change the setting to Allow

Apple Safari

1. Click on Safari in the menu bar (top left)

2. Select settings execute it \

3. Go to the tab Websites and select Notifications in the left sidebar

4. Find the sipgate website (workspace.sipgate.com) in the list and change the setting to "Allow" \

5. Reload the page

Microsoft Edge

1. Open the sipgate app in the browser in Edge and sign in

2. Click the padlock icon to the left of the address bar

3. Click Permissions for this site \

4. Set the setting for Notifications to Allow \

5. Close the settings and reload the page

Checking notification settings in the sipgate app

You can check at any time in the sipgate app whether notifications are enabled:

1. Log in to the sipgate app in the browser

2. Click on settings

3. Select Preferences

4. Here you can see the status of your notification permission

Troubleshooting

If you still have problems with notifications after changing the settings:

1. Check browser settings: Make sure that notifications are generally allowed in the general browser settings.

2. Check system settings: On some operating systems, you also need to allow notifications for the browser in the system settings.

   • Windows: Settings ➔ System ➔ Notifications & actions

   • macOS: System Settings ➔ Notifications

   • Linux: Depending on the distribution used

3. Restart the browser: Completely restart your browser and try again.

4. Clear cache: Delete the browser cache and reload the page.

5. Importance of notifications: Remember that without enabled notifications, you will not receive any alerts for incoming calls if the browser is in the background or the app is open in another tab.