# How can I allow notifications for the sipgate app in the browser?

#### Why does the sipgate app in the browser need notifications?

The sipgate app in the browser uses notifications to inform you about incoming calls - even when the browser is in the background or the app is open in another tab. Without this permission, you will not be notified about incoming calls and could miss important conversations.

If you accidentally denied access to notifications the first time you opened the app, or if you reset the permissions, you will find instructions here on how to allow access later.

#### Adjust browser settings

Depending on which browser you use, the steps are slightly different.

{% tabs %}
{% tab title="Google Chrome" %}

1. Open the sipgate app in the browser in Chrome and log in
2. Click the **Settings icon** (or padlock icon) on the left in the browser’s address bar
3. In the section **Notifications** turn on the toggle switch on the right
4. Reload the page if necessary\
   \
   ![HC-Image-sipgate-app-web-notification-permissions-de-chrome-min.png](/files/4f7374b641a5a6c7eb18bb482788adf2e1ae394d)

Alternatively:

1. Click on the three dots (⋮) in the top right corner of the Chrome browser
2. Select **settings** and then **Privacy and security**
3. Click on **Website settings** and then on "Notifications"
4. Find the sipgate website (<https://workspace.sipgate.com>) in the list and change the setting to **Allow**
   {% endtab %}

{% tab title="Mozilla Firefox" %}

1. Open the sipgate app in the browser in Firefox and log in
2. Click the settings icon on the left in the address bar
3. Click on **Blocked** send notifications\
   \
   ![HC-Image-sipgate-app-web-notification-permissions-de-firefox-1-min.png](/files/0fd833e511f68f6bc64fbc36544933d110316e73)\\
4. A banner appears in the top right of the app - click on **Allow**\
   \
   ![HC-Image-sipgate-app-web-notification-permissions-de-firefox-2-min.png](/files/123c86d30257c1aa8ab08ba9d8b9dfbbd93d6c33)\
   \\
5. In the dialog that appears, select **Allow** and\
   \
   ![HC-Image-sipgate-app-web-notification-permissions-de-firefox-1-1-min.png](/files/403997e8e0660051f22b8b327bd6eebb60790dc3)\\
6. Reload the page

Alternatively:

1. Click on the three lines (≡) in the top right corner of the Firefox browser
2. Select "Settings" and scroll to **Privacy & Security**
3. Scroll down to **Permissions** and click on **settings** next to the field **Notifications**
4. Find the sipgate website (<https://workspace.sipgate.com>) in the list and change the setting to **Allow**
   {% endtab %}

{% tab title="Apple Safari" %}

1. Click on **Safari** in the menu bar (top left)
2. Select **settings** and\
   \
   ![HC-Image-sipgate-app-web-notification-permissions-de-safari-min.png](/files/dcc4d30e140dd53390c99902f4c8f6b9cade23f4)\
   \\
3. Go to the tab **Websites** and select **Notifications** in the left sidebar
4. Find the sipgate website ([workspace.sipgate.com](http://workspace.sipgate.com)) in the list and change the setting to "Allow"\
   \
   ![HC-Image-sipgate-app-web-notification-permissions-de-safari-1-min.png](/files/2352b7068bab5d4c17c6807a1c5f1742491333a0)\
   \\
5. Reload the page
   {% endtab %}

{% tab title="Microsoft Edge" %}

1. Open the sipgate app in the browser in Edge and sign in
2. Click the lock icon on the left in the address bar
3. Click **Permissions for this website**\
   \
   ![HC-Image-sipgate-app-web-notification-permissions-de-edge-1-min.png](/files/fa944584730165e36bf4cfd8f1c51790b9ec5916)\
   \\
4. Set the setting for **Notifications** on **Allow**\
   \
   ![HC-Image-sipgate-app-web-notification-permissions-de-edge-2-min.png](/files/5683ad03e546504991f8eb0fbcf66b8d658f91b4)\
   \\
5. Close the settings and reload the page
   {% endtab %}
   {% endtabs %}

#### Checking notification settings in the sipgate app

You can check at any time in the sipgate app whether notifications are enabled:

1. Log in to the sipgate app in the browser
2. Click on **settings**
3. Select **Preferences**
4. Here you can see the status of your notification permission

#### Troubleshooting

If you still have problems with notifications after changing the settings:

1. **Check browser settings**: Make sure that notifications are generally allowed in the general browser settings.
2. **Check system settings**: On some operating systems, you also need to allow notifications for the browser in the system settings.
   * **Windows**: Settings ➔ System ➔ Notifications & actions
   * **macOS**: System Settings ➔ Notifications
   * **Linux**: Depending on the distribution used
3. **Restart browser**: Completely restart your browser and try again.
4. **Clear cache**: Clear the browser cache and reload the page.
5. **Importance of notifications**: Keep in mind that without enabled notifications, you will not receive any alerts about incoming calls when the browser is in the background or the app is open in another tab.


---

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