> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-installiere-ich-die-sipgate-app-unter-windows.md).
# How do I install the sipgate app on Windows?
To install the sipgate app on a Windows desktop, some prerequisites must be met.
| **Prerequisite** | x86 CPU or 64-bit support (emulator) + allow PowerShell, ARM64 CPU |
| ---------------- | ------------------------------------------------------------------ |
| **Support** | Windows 10 / 11 (64 bit) |
Download the [download file](https://www.sipgate.de/app-download) for the sipgate app from our website. Once the download is complete, copy the file "sipgate.exe" to your computer. The installation can then be started. It is important to note that installations from a network drive can cause an error message, so it is recommended to run the file locally on the PC.
At present there is no way to install the sipgate app in bulk via an .msi file. However, it is possible to create your own .msi file. Various free and pro software solutions are available for this:
* InstallShield
* Advanced Installer
* MSI Factory
* [WiX Toolset](https://wixtoolset.org/)
* [Advanced Installer](https://www.advancedinstaller.com/)
* [NSIS (Nullsoft Scriptable Install System)](https://nsis.sourceforge.io/Main_Page)
* Microsoft Visual Studio Installer Projects
* [Various installer software](https://rbytes.net/software/development_c/install-and-setup_s/)
#### Installation path
During installation, the sipgate app is installed by default in the following directories:
* %USERPROFILE%\AppData\Local\Programs\sipgate-desktop\
%USERPROFILE%\AppData\Roaming\sipgate-desktop
#### Installation on a terminal server
It is possible to install the sipgate app on a terminal server, but this is not intended as the standard configuration. Please note that connecting audio devices between the desktop and the terminal server is not supported.
#### Setting up the sipgate app for microphone access
In Windows ➔ Privacy & security ➔ Microphone:\
Microphone access: ON\
Allow apps to access your microphone: ON\
Allow desktop apps to access your microphone: ON
#### Set the sipgate app as the default app for TEL
If you are using Windows 11, you can set the sipgate app as the default app for the phone function (TEL) by going to "Default apps" and then "Choose defaults by link type". Then select "\[Tel: sipgate]\(Tel: sipgate "")" as the default value.
If you have Windows 10/11 22H2 and the option to select the sipgate app as the default app for TEL is not shown, you can fix the problem as follows:
1\. Quit the sipgate app.\
2\. Delete the "FirstRun" folder under "C:\Users\Username\AppData\Roaming\sipgate-desktop\FirstRun".\
3\. Restart the sipgate app.\
4\. Now sipgate should be selectable as link type "Tel" and can be set as the default app for TEL.
**Create TEL manually (Win10/11)**
* download the desired TXT file:
{% file src="/files/e22514ac1aad19e151d2bcfba9ab75ef255be2d7" %}
{% file src="/files/e65c3b17573584abc576f28aed0ae122c79eb047" %}
{% file src="/files/879d955d34e3aabd60eeb4784b76917f8ba9800d" %}
* replace "Username" in the TXT file with your own computer username
* save the file as .reg instead of .txt
* run the file, confirm the Windows prompt with Yes
* in Windows **➔** App **➔** Default apps **➔** choose default values by link type sipgate app for link type
* Clicking phone numbers in the CRM with callto: / sip: / tel: should now open the sipgate app
#### Enable notifications for the sipgate app
To ensure that you receive notifications from the sipgate app on Windows 11, follow this path: **Settings ➔ System ➔ Notifications ➔ ON**.\
After you have enabled the general notification function, you can make specific settings in the sipgate app: Open the sipgate app **➔ Settings ➔ Notifications ➔ ON**.\
To ensure that you also receive notifications visually, enable the following setting: **sipgate app settings** **➔ Show notification banners.**
#### How can I correctly set the region/country in the operating system for the sipgate product?
The sipgate app reads the region/country from the operating system, assuming that team DE users have Germany set and team UK users have England set. If another country is set, this can cause problems in the display of phone numbers, reachability, and saving contacts.
[**sipgate.de**](http://sipgate.de/)= Germany\
[**sipgate.co.uk**](http://sipgate.co.uk/) = UK\
**Windows 10/11:** Control Panel->Region: set format to DE or UK
#### Network installation of the sipgate app
We recommend using the app on the web:
[sipgate app](http://workspace.sipgate.com/)\
Users always have the current version and user rights are sufficient.
**Note**:\
There is currently no .msi for a network installation.\
Local administrator rights are required to install or update the sipgate app on Windows.
To avoid manual updates by users, it is recommended to use a software management tool:
* **baramundi**: Use the [software distribution](https://www.baramundi.com/de-de/it-loesungen/softwareverteilung/).
* **installomator**: Use the [GitHub](https://github.com/Installomator/Installomator)-repository to find the current .[yml file](https://desktop.download.sipgate.com/latest.yml) and automatically check for new versions.
#### Errors & solutions
If the installation of the sipgate app on your Windows computer does not work as expected, you can try the following steps as possible solutions:\\
\- Check Windows admin group policies that may be blocking the installation.\
\- Temporarily disable local software firewall/anti-virus programs.\
\- On Surface Pro X SQ1/SQ2, test a 64-bit emulator.\
\- If an error message appears after logging in, "Reset cache" in the sipgate app help options may help.\
If none of these steps helped, send your sipgate logs with the error description to support.
Error: sipgate app installation/update does not work — "sipgate cannot be closed." and "A javascript error occurred in the main process"
**Cause:** PowerShell is working in "Constrained Language mode", which blocks the execution of PowerShell scripts.
**Solution:**\
1\. Temporarily adjust the group policy to allow the use of PowerShell in FullLanguage mode.\
2\. Perform the sipgate app installation/update.\
3\. Re-enable the group policy to restore the original state.\
4\. Example: [Constrained Language mode in SRP/GPO](https://4sysops.com/archives/mitigating-powershell-risks-with-constrained-language-mode/) use.
With these steps, the app installation or update should be carried out successfully, and the error messages should no longer appear. However, note that the group policy should only be adjusted temporarily so as not to permanently affect the security settings.
Error: sipgate app installation/update does not work — "sipgate app cannot be closed."
**Error message**: "sipgate app cannot be closed." or "sipgate App cannot be closed."\
**Cause**: sipgate app is still active\
**Solution:** open the system tray at the bottom right, right-click the sipgate icon **➔** "Quit sipgate app"\
or open Task Manager and quit the sipgate app\
or restart the PC, provided the sipgate app is not active in startup
Error: sipgate app installation/update does not work — "A javascript error occurred in the main process"
**Cause:** PowerShell is working in "Constrained Language mode", which blocks the execution of PowerShell scripts.
**Solution:**
1. Temporarily adjust the group policy to allow the use of PowerShell in FullLanguage mode.
2. Perform the sipgate app installation/update.
3. Re-enable the group policy to restore the original state.
4. Example:
[Constrained Language mode in SRP/GPO](https://4sysops.com/archives/mitigating-powershell-risks-with-constrained-language-mode/) use.
With these steps, the app installation or update should be carried out successfully, and the error messages should no longer appear. However, note that the group policy should only be adjusted temporarily so as not to permanently affect the security settings.
Error: No microphone can be selected in the app
If no microphone can be selected in the sipgate app, access can be allowed as follows:
In Windows **➔** settings **➔** Privacy & Security **➔** Microphone
* Microphone access: ON
* Allow apps to access your microphone: ON
Note: In software firewalls such as Norton/Kaspersky, check and allow microphone access
#### Uninstalling the sipgate app
**How can the sipgate app be completely uninstalled?**
Search for the sipgate app in Windows Apps and features, tap it, click "Uninstall"
Open the desktop in Windows and select **This PC** .
Select the **C: drive** and navigate to **Users** and click your **username**.\\
Click the folder **AppData**. If this is not visible, enable it via **Options** or follow a **Google guide**.\
Through the folders **Local** and **Roaming** you will find the **sipgate-desktop folder**, which you can delete:\
%USERPROFILE%\AppData\Local\Programs\sipgate-desktop\
%USERPROFILE%\AppData\Roaming\sipgate-desktop\
{% hint style="warning" %}
**Important:** Unfortunately, settings, login details, and contacts remain after uninstalling. This data must be removed manually.
{% endhint %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-installiere-ich-die-sipgate-app-unter-windows.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.