How do I install the sipgate app on Linux?
Instructions for using the sipgate app on Linux – directly in the browser without separate installation.
What requirements must be met?
To install the sipgate app on a Linux desktop/laptop, some requirements must be met.
CPU: AMD or arm64 OS: current OS
Download the suitable installation file for your Linux here: sipgate app download Below you will find examples for the installation.
To start the sipgate app, follow these steps: Right-click the file sipgate.AppImage and select Access permissions . There, enable the option Run file as program.
Then you can simply start the sipgate app by double-clicking the sipgate.AppImage-file.
Install the Deb file via Snap Store
- download the appropriate application: sipgate app download Example: Ubuntu + AMD CPU: sipgate-amd64.deb - double-click the file and start the installation - open the sipgate app and complete the login
Install the Deb file via gdebi
Run the command sudo apt-get install gdebi and
open sipgate.deb, then right-click and choose “Open with GDebi” and install
Use the sipgate app icon to start the sipgate app. If a desktop shortcut is missing after installation, run the following in the terminal:
xdg-desktop-menu install /usr/share/applications/sipgate-desktop.desktop
Installation exception
For installing the sipgate app, there are some exceptions that must be observed depending on the Linux distribution:
For Ubuntu 22.04/23.04 install the Fuse2 packages with the command "sudo apt install libfuse2" in the terminal console.
For Debian 10 there is a workaround to start the sipgate app without sandbox. To do this, open the terminal and enter the command ./sipgate-desktop --no-sandbox .
Alternatively, on Debian 10 on Debian 11.5 you can update to start the sipgate app normally.
Network installation of the sipgate app
We recommend using the app on the web: http://workspace.sipgate.com/ Users always have the current version and user rights are sufficient.
Note: Local administrator rights are required for installing or updating the sipgate app.
sipgate app + Click2Dial Chrome Extension / Click2Dial tel:
The sipgate app Click2Dial can be found in the Chrome Web Store here and can be installed in Chrome-based browsers In the browser under “Extensions”, activate the sipgate app Click2Dial. In the sipgate app under Settings->Advanced, adjust how Click2Dial should be used. Link FAQ
Enable notifications for the sipgate app
To ensure that you receive notifications from the sipgate app with Linux, follow this path: Settings ➔ Notifications: - Do Not Disturb must not be active Settings ➔ Notifications: App notifications: sipgate app: - Notifications should already be enabled; otherwise, enable them.
How do I get updates for the sipgate app on Linux?
When the app starts, the sipgate app automatically checks whether a new version is available. If so, it will be downloaded and installed immediately. This way you always use the current version of the sipgate app.
Exception: On Debian 12.8 the automatic update does not work. First, an update to Debian 12.9 must be performed. Alternatively, the sipgate app can be uninstalled and reinstalled via the website .
How can I completely uninstall the app?
Uninstall the sipgate app via terminal: Enter the command sudo apt remove sipgate-desktop or uninstall the sipgate app via the Snap Store/Application Center. After that, local configuration settings will still remain. To remove these, delete the following folder: /home/$Username/.config/sipgate-desktop
Errors & solutions (expandable)
Error message when starting the app in the terminal: FATAL:setuid_sandbox_host.cc(157)] The SUID sandbox helper binary was found, but is not configured correctly. Rather than run without sandboxing I'm aborting now. You need to make sure that /tmp/.mount_sipgatkaQrRB/chrome-sandbox is owned by root and has mode 4755
Cause Debian 10: there is no folder chrome-sandbox Solution Debian 10: unclear Workaround Debian 10: Update to Debian 11.5, start the sipgate app normally or start without sandbox via terminal: ./sipgate-desktop --no-sandbox
Fedora 39>40 update: Start via double-click: gets stuck with an empty login window Start via terminal: Could not load window main: / Error: ERR_FAILED Cause: Nouveau driver Solution: Delete, re-sign/install Nvidia driver
Error message when starting the app in the terminal: FATAL:setuid_sandbox_host.cc(157)] The SUID sandbox helper binary was found, but is not configured correctly. Rather than run without sandboxing I'm aborting now. You need to make sure that /tmp/.mount_sipgatkaQrRB/chrome-sandbox is owned by root and has mode 4755
Cause Debian 10: there is no folder chrome-sandbox Solution Debian 10: unclear Workaround Debian 10:
- update to Debian 11.5, start the sipgate app normally
- or start without sandbox via terminal: ./sipgate-desktop --no-sandbox
Error: Ubuntu 24.4.4 LTS Error: Cannot satisfy dependencies Cause: Intel CPU, package expects AMD CPU Analysis: Start installation in terminal: sudo apt install /PATH/TO/PACKAGEFILE.deb Terminal message: “"Unsupported file” Solution: - use a PC/laptop with AMD CPU - http://workspace.sipgate.com/ use instead of app
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