# How do I install the sipgate app on Linux?
#### **What requirements must be met?**
To install the sipgate app on a Linux desktop/laptop, some requirements must be met.
CPU: AMD or arm64\
OS: current OS
Download the suitable installation file for your Linux here:\
[sipgate app download](https://www.sipgate.de/app-download)\
Below you will find examples for the installation.
To start the sipgate app, follow these steps: Right-click the file **sipgate.AppImage** and select **Access permissions** . There, enable the option **Run file as program**.
Then you can simply start the sipgate app by double-clicking the **sipgate.AppImage**-file.
#### Install the Deb file via Snap Store
\- download the appropriate application: [sipgate app download](https://www.sipgate.de/app-download)\
Example: Ubuntu + AMD CPU: sipgate-amd64.deb\
\- double-click the file and start the installation\
\- open the sipgate app and complete the login
#### Install the Deb file via gdebi
* Run the command **sudo apt-get install gdebi** and
* open sipgate.deb, then right-click and choose “Open with GDebi” and install
* Use the sipgate app icon to start the sipgate app.\
If a desktop shortcut is missing after installation, run the following in the terminal: `xdg-desktop-menu install /usr/share/applications/sipgate-desktop.desktop`
#### Installation exception
For installing the sipgate app, there are some exceptions that must be observed depending on the Linux distribution:
* For **Ubuntu 22.04/23.04** install the Fuse2 packages with the command "sudo apt install libfuse2" in the terminal console.
* For **Debian 10** there is a workaround to start the sipgate app without sandbox. To do this, open the terminal and enter the command **./sipgate-desktop --no-sandbox** .
* Alternatively, on **Debian 10** on **Debian 11.5** you can update to start the sipgate app normally.
#### Network installation of the sipgate app
We recommend using the app on the web: \
Users always have the current version and user rights are sufficient.
{% hint style="info" %}
**Note**: Local administrator rights are required for installing or updating the sipgate app.
{% endhint %}
#### sipgate app + Click2Dial Chrome Extension / Click2Dial tel:
The sipgate app Click2Dial can be found in the Chrome Web Store [here](https://chromewebstore.google.com/detail/sipgate-app-click2dial/meocbidedjibjdlhfjgplpogklmbhbko) and can be installed in Chrome-based browsers\
In the browser under “Extensions”, activate the sipgate app Click2Dial.\
In the sipgate app under Settings->Advanced, adjust how Click2Dial should be used. Link [FAQ](https://help.sipgate.de/hc/de/articles/18011131409181-Wie-richte-ich-die-Chrome-Erweiterung-in-der-sipgate-App-CLINQ-ein)
#### Enable notifications for the sipgate app
To ensure that you receive notifications from the sipgate app with Linux, follow this path: Settings ➔ Notifications:\
\- Do Not Disturb must not be active\
Settings ➔ Notifications: App notifications: sipgate app:\
\- Notifications should already be enabled; otherwise, enable them.
#### How do I get updates for the sipgate app on Linux?
When the app starts, the sipgate app automatically checks whether a new version is available. If so, it will be downloaded and installed immediately. This way you always use the current version of the sipgate app.
{% hint style="warning" %}
Exception: On Debian 12.8 the automatic update does not work. First, an update to Debian 12.9 must be performed. Alternatively, the sipgate app can be uninstalled and reinstalled via the [website](https://www.sipgate.de/app-download) .
{% endhint %}
#### How can I completely uninstall the app?
Uninstall the sipgate app via terminal: Enter the command **sudo apt remove sipgate-desktop** or uninstall the sipgate app via the Snap Store/Application Center.\
After that, local configuration settings will still remain. To remove these, delete the following folder: /home/$Username/.config/sipgate-desktop
Errors & solutions (expandable)
Error message when starting the app in the terminal: **FATAL:setuid\_sandbox\_host.cc(157)] The SUID sandbox helper binary was found, but is not configured correctly. Rather than run without sandboxing I'm aborting now. You need to make sure that /tmp/.mount\_sipgatkaQrRB/chrome-sandbox is owned by root and has mode 4755**
**Cause Debian 10:** there is no folder **chrome-sandbox**\
**Solution Debian 10:** unclear\
**Workaround Debian 10:**\
Update to Debian 11.5, start the sipgate app normally\
or start without sandbox via terminal: ./sipgate-desktop --no-sandbox
**Fedora 39>40 update**:\
Start via double-click: gets stuck with an empty login window\
Start via terminal: Could not load window main: / Error: ERR\_FAILED\
**Cause**: Nouveau driver\
**Solution**: Delete, re-sign/install Nvidia driver
Error message when starting the app in the terminal: **FATAL:setuid\_sandbox\_host.cc(157)] The SUID sandbox helper binary was found, but is not configured correctly. Rather than run without sandboxing I'm aborting now. You need to make sure that /tmp/.mount\_sipgatkaQrRB/chrome-sandbox is owned by root and has mode 4755**
**Cause Debian 10:** there is no folder **chrome-sandbox**\
**Solution Debian 10:** unclear\
**Workaround Debian 10:**
\- update to Debian 11.5, start the sipgate app normally
\- or start without sandbox via terminal: ./sipgate-desktop --no-sandbox
**Error: Ubuntu 24.4.4 LTS Error: Cannot satisfy dependencies**\
**Cause**: Intel CPU, package expects AMD CPU\
**Analysis**: Start installation in terminal: sudo apt install /PATH/TO/PACKAGEFILE.deb\
Terminal message: “"Unsupported file”\
**Solution**:\
\- use a PC/laptop with AMD CPU\
\- use instead of app
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-installiere-ich-die-sipgate-app-unter-linux.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.