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How do I install the sipgate app on Linux?

Instructions for using the sipgate app on Linux - directly in the browser without separate installation.

What prerequisites must be met?

To install the sipgate App on a Linux desktop/laptop, some prerequisites must be met.

CPU: AMD / Intel or arm64 OS: current OS

Download the appropriate installation file for your Linux here: sipgate App download Below you will find examples of the installation.

To start the sipgate App, follow these steps: Right-click the file sipgate.AppImage and select Access permissions there. There, enable the option Run file as program.

You can then start the sipgate App simply by double-clicking the sipgate.AppImage-file.

Install the deb file via Snap Store

- download the appropriate application: sipgate App download Example: Ubuntu + AMD CPU: sipgate-amd64.deb - double-click the file and start installation - open the sipgate App and log in

Install the deb file via gdebi

  • Run the command sudo apt-get install gdebi execute it

  • open sipgate.deb then via right-click, choose “Open with GDebi,” and install

  • Use the sipgate App icon to start the sipgate App. If a desktop shortcut is missing after installation, run the following in the terminal: xdg-desktop-menu install /usr/share/applications/sipgate-desktop.desktop

Installation exception

There are a few exceptions for installing the sipgate App that must be observed depending on the Linux distribution:

  • For Ubuntu 22.04/23.04 install the Fuse2 packages with the command "sudo apt install libfuse2" in the terminal console.

  • On Debian 10 there is a workaround to start the sipgate App without sandboxing. To do this, open the terminal and enter the command ./sipgate-desktop --no-sandbox .

  • Alternatively, for Debian 10 to Debian 11.5 update to start the sipgate App normally.

Network installation of the sipgate app

We recommend using the app on the web: http://workspace.sipgate.com/ Users always have the current version and user permissions are sufficient.

Note: Local administrator rights are required to install or update the sipgate App.

sipgate App + Click2Dial Chrome Extension / Click2Dial tel:

You can find the sipgate App Click2Dial in the Chrome Web Store here and can be installed in Chrome-based browsers In the browser under “Extensions,” enable sipgate App Click2Dial. In the sipgate App under Settings->Advanced, adjust how Click2Dial should be used. Link FAQ

Enable notifications for the sipgate app

To make sure you receive notifications from the sipgate App on Linux, follow this path: Settings ➔ Notifications: - Do Not Disturb must not be active Settings ➔ Notifications: App notifications: sipgate App: - Notifications should already be enabled; otherwise, enable them.

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How do I get updates for the sipgate App on Linux?

When the app starts, the sipgate App automatically checks whether there is a new version. If so, it will be downloaded and installed immediately. This way, you always use the current version of the sipgate App.

Exception: On Debian 12.8, the automatic update does not work. An update to Debian 12.9 must be performed first. Alternatively, the sipgate App can be uninstalled and reinstalled via the website reinstalled.

How can I completely uninstall the app?

Uninstall the sipgate App via terminal: Enter the command sudo apt remove sipgate-desktop enter or uninstall the sipgate App via Snap Store/Application Center. After that, local configuration settings remain. To remove these, delete the following folder: /home/$Username/.config/sipgate-desktop

Errors & solutions (expandable)

Error message when starting the app in the terminal: FATAL:setuid_sandbox_host.cc(157)] The SUID sandbox helper binary was found, but is not configured correctly. Rather than run without sandboxing I'm aborting now. You need to make sure that /tmp/.mount_sipgatkaQrRB/chrome-sandbox is owned by root and has mode 4755

Cause Debian 10: there is no folder chrome-sandbox Solution Debian 10: unclear Workaround Debian 10: Update to Debian 11.5, start the sipgate App normally or start without sandbox via terminal: ./sipgate-desktop --no-sandbox

Fedora 39>40 update: Start via double-click: hangs with an empty login window Start via terminal: Could not load window main: / Error: ERR_FAILED Cause: Nouveau driver Solution: delete, re-sign/install Nvidia driver

Error message when starting the app in the terminal: FATAL:setuid_sandbox_host.cc(157)] The SUID sandbox helper binary was found, but is not configured correctly. Rather than run without sandboxing I'm aborting now. You need to make sure that /tmp/.mount_sipgatkaQrRB/chrome-sandbox is owned by root and has mode 4755

Cause Debian 10: there is no folder chrome-sandbox Solution Debian 10: unclear Workaround Debian 10:

- Update to Debian 11.5, start the sipgate App normally

- or start without sandbox via terminal: ./sipgate-desktop --no-sandbox

Error: Ubuntu 24.4.4 LTS Error: Cannot satisfy dependencies

Cause: The error is not due to the CPU – the sipgate App runs on Intel and AMD. amd64 is under Linux just the standard name for all 64-bit x86 CPUs.

Ubuntu 24.04 has renamed the system libraries (e.g. libgtk-3-0→libgtk-3-0t64). The package still requires the old names → error message. But the libraries are present.

Solution:

  • Recommended: use the sipgate App in the browser at workspace.sipgate.com – no setup required.

  • Alternatively (terminal): trigger installation manually:

  • Adjust the path to the file location (e.g.~/Downloads/). The sipgate App will then start normally.

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