# How do I allow microphone access for the sipgate app in the browser?

#### Why does the sipgate app in the browser need access to your microphone?

The sipgate app in the browser needs access to your microphone in order to start or answer a call. You will be **when you first open the app** asked whether you want to allow access to your microphone. If you accidentally denied access or reset the permissions, you will find instructions here for the most commonly used browsers on how to allow access again afterwards.

{% tabs %}
{% tab title="Google Chrome" %}

1. Open the **sipgate app in the browser** in Chrome and sign in
2. Click the **settings icon** (or padlock icon) on the left in the browser’s address bar
3. In the section **Microphone** turn on the toggle switch on the right\
   \
   ![HC-Image-sipgate-app-web-mic-permissions-de-chrome-min.png](/files/404eeea28055f41297db6e5aab74521e9d9edfd2)
4. Reload the page if necessary
   {% endtab %}

{% tab title="Mozilla Firefox" %}

1. Open the sipgate app in the browser in Mozilla Firefox and sign in
2. Click the **settings icon** on the left in the address bar
3. Click on **Temporarily blocked**\
   \
   ![HC-Image-sipgate-app-web-mic-permissions-de-firefox-1-min.png](/files/bf568c62c7bd112063fff782bf550632a1c5f2ab)\\
4. Reload the page
5. After reloading, a banner appears in the top right of the app - click on **Allow**\
   \
   ![HC-Image-sipgate-app-web-mic-permissions-de-firefox-2-min.png](/files/fe7ed371f390baba13e29f84518be9f5f6b4c11a)\\
6. In the dialog that appears, select **Allow** and\
   \
   ![HC-Image-sipgate-app-web-mic-permissions-de-firefox-3-min.png](/files/f17b6e45060e2218b079f6453adf944f0f8d85b7)\
   \
   **Note**: Enable the option **Remember for all microphones**, so that the setting applies to all connected microphones.\\
7. Reload the page if necessary

{% hint style="warning" %}
**Mozilla Firefox ESR**\
\- Allowing access to the microphone is currently not possible (version 128.0)
{% endhint %}
{% endtab %}

{% tab title="Apple Safari" %}

1. Open the sipgate app in the browser in Safari and sign in
2. Click the website icon on the left in the address bar
3. Select "Website Settings …"\
   \
   ![HC-Image-sipgate-app-web-mic-permissions-de-safari-1-min.png](/files/c76dae3c30503528238ddfc2280288417ceae2a9)\\
4. In the dialog that opens, change the setting next to **Microphone** from **Deny or Ask** to **Allow**\
   \
   ![HC-Image-sipgate-app-web-mic-permissions-de-safari-2-min.png](/files/8fe8c23b5fba60629b10121b7598be1d6e40961f)\\
5. Reload the page if necessary
   {% endtab %}

{% tab title="Microsoft Edge" %}

1. Open the sipgate app in the browser in Edge and sign in
2. Click the lock icon on the left in the address bar
3. Click in the section **Permissions for this website** on the setting next to **Microphone** (currently set to "Block")
4. Set the setting for **Microphone** to "**Allow**"\
   \
   ![HC-Image-sipgate-app-web-mic-permissions-de-edge-min.png](/files/07ba4d2f52592fe0731343c199b7c64f49712b85)\\
5. Reload if necessary
   {% endtab %}
   {% endtabs %}

#### Problems and solutions

If problems with voice transmission occur after changing the settings:

1. **Check whether your microphone works**: Try testing your microphone in another application.
2. **Check the system settings (for your browser)**: Sometimes access must also be allowed in your computer’s system settings for the browser.
3. **Restart browser**: Completely restart your browser and try again.
4. **Select the correct audio device**: If several microphones are connected, make sure the correct one is selected. [Here we show you how to configure your audio devices in the sipgate app.](https://help.sipgate.de/hc/de/articles/12348980834973-Welche-Audioeinstellungen-kann-ich-in-der-sipgate-App-anpassen)


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