How do I allow microphone access for the sipgate app in the browser?

Here’s how to allow microphone access for the sipgate app in the browser – instructions for Chrome, Firefox, and Edge.

Why does the sipgate app in the browser need access to your microphone?

The sipgate app in the browser needs access to your microphone in order to start or answer a call. You will be when you first open the app asked whether you want to allow access to your microphone. If you accidentally denied access or reset the permissions, you will find instructions here for the most commonly used browsers on how to allow access again afterwards.

Google Chrome

1. Open the sipgate app in the browser in Chrome and sign in

2. Click the settings icon (or padlock icon) on the left in the browser’s address bar

3. In the section Microphone turn on the toggle switch on the right

4. Reload the page if necessary

Mozilla Firefox

Apple Safari

Microsoft Edge

Problems and solutions

If problems with voice transmission occur after changing the settings:

1. Check whether your microphone works: Try testing your microphone in another application.

2. Check the system settings (for your browser): Sometimes access must also be allowed in your computer’s system settings for the browser.

3. Restart browser: Completely restart your browser and try again.

4. Select the correct audio device: If several microphones are connected, make sure the correct one is selected. Here we show you how to configure your audio devices in the sipgate app.