How do I allow microphone access for the sipgate app in the browser?

This is how you allow microphone access for the sipgate app in the browser - instructions for Chrome, Firefox, and Edge.

Why does the sipgate app in the browser need access to your microphone?

The sipgate app in the browser needs access to your microphone in order to start or answer a call. You will the first time you open the app be asked whether you want to allow access to your microphone. If you accidentally denied access or reset the permissions, you will find instructions here for the most commonly used browsers on how to allow access again afterward.

Google Chrome

1. Open the sipgate app in the browser in Chrome and log in

2. Click on the settings icon (or lock icon) on the left in the browser's address bar

3. Enable in the section Microphone the toggle switch on the right side

4. Reload the page if necessary

Mozilla Firefox

1. Open the sipgate app in the browser in Mozilla Firefox and log in

2. Click on the settings icon on the left in the address bar

3. Click on Temporarily blocked \

4. Reload the page

5. After reloading, a banner appears at the top right in the app - click on Grant permission \

6. In the dialog that appears, select Allow out Note: Enable the option Remember for all microphones, so that the setting applies to all connected microphones.\

7. Reload the page if necessary

Mozilla Firefox ESR - Granting access to the microphone is currently not possible (version 128.0)

Apple Safari

1. Open the sipgate app in the browser in Safari and log in

2. Click the website icon on the left in the address bar

3. Select "Website Settings …" \

4. In the newly opened dialog, change the setting next to Microphone from Deny or Ask to Allow \

5. Reload the page if necessary

Microsoft Edge

1. Open the sipgate app in the browser in Edge and log in

2. Click the lock icon to the left of the address bar

3. Click in the section Permissions for this site on the setting next to Microphone (currently set to "Block")

4. Set the setting for Microphone to "Allow" \

5. Reload if necessary

Problems and solutions

If you experience problems with voice transmission after changing the settings:

1. Check whether your microphone works: Try testing your microphone in another application.

2. Check the system settings (for your browser): Sometimes access also needs to be allowed for the browser in your computer's system settings.

3. Restart browser: Completely restart your browser and try again.

4. Select the correct audio device: If multiple microphones are connected, make sure the correct one is selected. Here we show you how to configure your audio devices in the sipgate app.