> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-erlaube-ich-den-mikrofonzugriff-fuer-die-sipgate-app-im-browser.md).

# How do I allow microphone access for the sipgate app in the browser?

Here’s how to allow microphone access for the sipgate app in the browser – instructions for Chrome, Firefox, and Edge.

#### Why does the sipgate app in the browser need access to your microphone?

The sipgate app in the browser needs access to your microphone in order to start or accept a call. You will **when you first open the app** be asked whether you want to allow access to your microphone. If you accidentally denied access or reset the permissions, you will find instructions here for the most commonly used browsers on how to allow access again afterward.

{% tabs %}
{% tab title="Google Chrome" %}

1. Open the **sipgate app in the browser** in Chrome and sign in
2. Click on the **settings icon** (or lock icon) on the left in the browser's address bar
3. In the section, enable **microphone** the toggle switch on the right\
   \
   ![HC-Image-sipgate-app-web-mic-permissions-de-chrome-min.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-54b1397f3366c218c64ec696e81c4fd19def873a%2FHC-Image-sipgate-app-web-mic-permissions-de-chrome-min.png?alt=media)
4. Reload the page if necessary
   {% endtab %}

{% tab title="Mozilla Firefox" %}

1. Open the sipgate app in the browser in Mozilla Firefox and sign in
2. Click on the **settings icon** on the left in the address bar
3. Click on **Temporarily blocked**\
   \
   ![HC-Image-sipgate-app-web-mic-permissions-de-firefox-1-min.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-bce0823f3ae8242421b0312d782695302e7f22e9%2FHC-Image-sipgate-app-web-mic-permissions-de-firefox-1-min.png?alt=media)\\
4. Reload the page
5. After reloading, a banner appears at the top right in the app - click on **Grant permission**\
   \
   ![HC-Image-sipgate-app-web-mic-permissions-de-firefox-2-min.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-c9753b26a08ae4e2b30f34a5046fc11e26129248%2FHC-Image-sipgate-app-web-mic-permissions-de-firefox-2-min.png?alt=media)\\
6. In the dialog that appears, select **Allow** execute it\
   \
   ![HC-Image-sipgate-app-web-mic-permissions-de-firefox-3-min.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-770b7d34526bca4d95af26b807c5508492e06d1b%2FHC-Image-sipgate-app-web-mic-permissions-de-firefox-3-min.png?alt=media)\
   \
   **Note**: Enable the option **Remember for all microphones**, so that the setting applies to all connected microphones.\\
7. Reload the page if necessary

{% hint style="warning" %}
**Mozilla Firefox ESR**\
\- Permission for the microphone is currently not possible (version 128.0)
{% endhint %}
{% endtab %}

{% tab title="Apple Safari" %}

1. Open the sipgate app in the browser in Safari and sign in
2. Click the website icon on the left in the address bar
3. Select "Website Settings …"\
   \
   ![HC-Image-sipgate-app-web-mic-permissions-de-safari-1-min.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-0bb3f1c828229d1eadd7f5ae63b5db5e99a0e028%2FHC-Image-sipgate-app-web-mic-permissions-de-safari-1-min.png?alt=media)\\
4. In the newly opened dialog, change the setting next to **microphone** from **Deny or Ask** to **Allow**\
   \
   ![HC-Image-sipgate-app-web-mic-permissions-de-safari-2-min.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-ecb687aa56fbf7d3271a08e605afe52f1ba8377e%2FHC-Image-sipgate-app-web-mic-permissions-de-safari-2-min.png?alt=media)\\
5. Reload the page if necessary
   {% endtab %}

{% tab title="Microsoft Edge" %}

1. Open the sipgate app in the browser in Edge and sign in
2. Click the lock icon on the left in the address bar
3. Click in the section **Permissions for this site** on the setting next to **microphone** (currently set to "Block")
4. Set the setting for **microphone** to "**Allow**"\
   \
   ![HC-Image-sipgate-app-web-mic-permissions-de-edge-min.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-c3769b35c433f303cf77b8bc76acd04091c9cd55%2FHC-Image-sipgate-app-web-mic-permissions-de-edge-min.png?alt=media)\\
5. Reload if necessary
   {% endtab %}
   {% endtabs %}

#### Problems and solutions

If you experience problems with audio transmission after changing the settings:

1. **Check whether your microphone is working**: Try testing your microphone in another application.
2. **Check the system settings (for your browser)**: Sometimes access also has to be allowed for the browser in your computer's system settings.
3. **Restart the browser**: Completely restart your browser and try again.
4. **Select the correct audio device**: If multiple microphones are connected, make sure the correct one is selected. [Here we show you how to configure your audio devices in the sipgate app.](https://help.sipgate.de/hc/de/articles/12348980834973-Welche-Audioeinstellungen-kann-ich-in-der-sipgate-App-anpassen)


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