> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-sind-smart-answers-ihre-individuellen-gespraechsnotizen.md).

# What are Smart Answers? - Your individual call notes

#### What are Smart Answers?

With Smart Answers, users can capture and categorize information on recurring questions in customer conversations in the sipgate app during a call. Users can define individual focal points that are taken into account during the conversation and summarized based on the captured statements. This saves exactly the relevant information the user needs.

#### How can I use Smart Answers?

As a user, you can use Smart Answers to focus on the important questions in the conversation in order to record the conversation content relevant to you. As soon as information on one of the previously defined requirements is mentioned during the conversation, it appears together with the corresponding question in a separate summary in the sipgate app. Individual Smart Answers can be combined into sets. If needed, these can be assigned to incoming or outgoing calls. This allows users to use different sets for different scenarios.

#### What requirements are there for using Smart Answers?

Smart Answers are only available in the sipgate app. For users who only use the sipgate app included by default, a question set with a maximum of 10 questions is available. Smart Answers are based on the transcriptions created, so a maximum of 10 Smart Answers can be created per month.

Users who use the sipgate app Business can create a question set with a maximum of 10 questions. However, they receive for **all calls** within a billing period the generated Smart Answers. With the sipgate app Premium, an unlimited number of questions can be created in multiple question sets. This allows you to equip different channels with individual question sets and configure them for both inbound and outbound calls. Furthermore, the number of Smart Answers created for users with the sipgate app Premium is unlimited per month.

#### How do I set up Smart Answers?

First, the Smart Answers for each user must be configured on the AI features page in the sipgate app under Settings → AI Features → Smart Answers. There you can set the desired questions. Please note that the desired requirements should be phrased so that they go directly to the assistant, for example: “Capture all details about the customer's budget.” In addition, you can give each question a heading. Then specify whether the questions should be used only for incoming or outgoing calls or for all calls.

Then the captured notes appear in the call details according to the instructions set. The Smart Answers can then be automatically transferred into the notes after a conversation.


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