> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-sind-die-sipgate-ai-features.md).

# What are the sipgate AI features?

#### Where can you find the Boost AI features?

The AI features are in the sipgate app under **➔** Settings **➔** Conversation Intelligence.

Once an AI function is activated, a transcription of all calls made is created. You can have a summary of the call or a meaningful title for a call displayed.

#### AI Summaries

When the menu item is activated, every call is given a summary at the end. It recognizes important topics and focus areas and displays them as bullet points or short sentences.

**Enable summary:**\
In the sipgate app **➔** Settings **➔** AI functions: enable summaries.\
When the menu item is activated, a summary is created for each call. The AI recognizes important topics and focus areas and displays these as bullet points or short sentences in the summary.

**Transfer summary to CRM:**

{% hint style="warning" %}
**Important:** The summary is only available for sipgate app Business or Premium users.
{% endhint %}

**Manually**: With the button **Transfer to note** the summary is transferred directly into the note and from the created note to the CRM.\
**Automatically**: sipgate app **➔** Settings **➔** Integrations: enable automatic transfer of AI function to CRM: the summary is now transferred automatically to the CRM.\
**Exception**: The summaries are not created for sipgate contacts and are only available for contacts in a business/Premium CRM.

**Edit summaries**\
**Important**: The summary is only available for sipgate app Business or Premium users.\
Summaries cannot yet be edited if they were created for a sipgate contact. They can be edited if they were transferred manually or automatically to a linked CRM.

**Summary: further settings**\
Open the respective call in the call list/personal inbox and under AI functions **➔** open the three-dot button.\
Then users have the following options:\
\- “Delete summary”\
\- “Copy”\
\- “Reset bullet points”\
\- “Reset text”

{% hint style="warning" %}
**Important:** The analysis is optimized for speech. Music or loud ambient noise can interfere with speech recognition, so in such cases an additional recording of the conversation is recommended. The duration of the transcript may vary depending on the time of day and system load.
{% endhint %}

If the transcript is enabled, the AI summary can be used at the end of the call.

With the sipgate app business or premium, the AI summaries are automatically written into the linked CRM system. There they can additionally be adjusted if needed.

**LLM selection**\
With version 2.12.1, the preferred LLM provider for AI functions can be set — either **OpenAI** (US provider with hosting in Europe) or **Mistral AI** (GDPR-friendly and fully European). The selection can only be made by admins and applies to the entire account, i.e. to all users.

#### Subjects

Here all recorded conversations are marked with a meaningful title.

#### Smart Answers

The Smart Answers check predefined questions during a conversation using individually configurable questions and provide the answers that result from the conversation as a summary.

#### Development of new features

**Lab functions**

Here we test whether new functions basically work and offer added value for users.

**Beta functions**

With beta functions, we are already convinced of the feature and want to make it available to a broad group and continue developing it continuously. However, these functions are still further along in the testing phase and are constantly being expanded.

**Production functions**

These are functions that have been iterated several times, for which customer feedback was taken into account and which have been brought to market maturity as an application.\\


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