What is sipgate AI Assist?

Overview of the sipgate AI Assist features in the sipgate app - enable and use summaries, subjects, smart answers, and other AI features.

AI Assist automatically analyzes your calls and makes the results available directly in the sipgate app – for example as a summary, a meaningful call title, or answers to predefined questions.

AI Assist is to be distinguished from Conversation Intelligence (CI) Conversation Intelligence (CI): AI Assist includes the functions that you as a user can see and control yourself in the sipgate app. CI functions, on the other hand, are enabled by admins/team leads across the account and analyze content account-wide, without the results being visible to the individual user in the call event. More on this in the article What is sipgate Conversation Intelligence?

Where can I find the AI functions?

You can find the AI functions in the sipgate app under Settings ➔ AI Assist.

As soon as an AI function is activated, a transcription of your calls is created in the background. This transcription is the basis for all further functions – it is created automatically as soon as at least one function is active, and is not a separately activatable function.

A transcription is only created from a call length of 10 seconds onward. You can stop processing at any time during the call.

Quota:

• Included: 10 processing operations per month

• Business and Premium: unlimited

Important: Processing is optimized for speech. Music or loud ambient noise can interfere with speech recognition. The duration of processing may vary depending on the time of day and system load.

Productive functions

Summaries

If 'Summaries' is enabled, every call will end with a summary. The AI identifies the most important topics and key points and displays them as bullet points or short sentences.

Enable summaries:

1. Open in the sipgate app Settings ➔ AI Assist.

2. Activate Summaries.

Transfer summary to CRM:

Important: Transfer to a CRM is only available with sipgate app Business or Premium.

• Manually: With the button Transfer to CRM transfer the summary directly to the linked CRM.

• Automatically: Open under Settings ➔ Integrations the respective integration and activate there under Automatically add to log the checkbox Summary. Summaries are then automatically transferred to this CRM.

Edit summaries:

You can edit summaries as long as you made the call yourself.

Manage summary:

Open the call in your inbox and click the three-dot button. There you can copy or delete the summary, or switch between plain text and bullet-point display.

Subjects

'Subjects' assigns a meaningful title to each recorded call. This lets you see in the inbox what the conversation was about.

Smart Answers

'Smart Answers' checks predefined questions during a conversation and then provides the answers derived from the conversation as a summary. You define the questions individually.

Beta functions

Beta functions are fully usable, but are still in the testing phase and are continuously being expanded.

To-dos

'To-dos' recognizes agreed tasks during the conversation and provides them as a list after the call.

Talk Ratios

'Talk Ratios' shows the participants' share of the conversation – in other words, how much each side spoke.

Conversation Starters

'Conversation Starters' suggests suitable conversation prompts to help you open or continue a conversation.

Select LLM provider

From version 2.12.1, you can set the preferred LLM provider for the AI functions:

• OpenAI – US provider with hosting in Europe

• Mistral AI – fully European and GDPR-friendly

Important: The selection can only be made by admins and applies to the entire account, i.e. all users.

Understanding function status

sipgate develops AI functions in several stages:

• Lab functions: We test whether a new function basically works and offers added value.

• Beta functions: We are convinced by the function and make it available to a broad group. It is still in the testing phase and is continuously being expanded.

• Productive functions: Functions that have been iterated on multiple times, into which customer feedback has been incorporated, and that have been brought to market maturity.

Legal information

Regarding the legally compliant use of call data in connection with sipgate AI Assist, the law firm WBS.Legal has prepared an expert opinion that examines the relevant requirements. You can download the expert opinion here.

Gutachten WBS Legal.pdf

PDF · 1MB

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