What are the sipgate AI features?

Overview of AI features in the sipgate app – enable call summaries, transcription, and other AI features.

Where can you find the Boost AI features?

The AI features are located in the sipgate app under ➔ settings ➔ AI functions.

As soon as an AI function is activated, a transcript of all calls made is created. You can display a summary of the call or a meaningful title for a call.

AI summaries

When the menu item is activated, each call is given a summary at the end. This identifies important topics and key points and displays them as bullet points or short sentences.

Activate summary: In the sipgate app ➔ settings ➔ AI functions: activate summaries. When the menu item is activated, a summary is created for each call. The AI identifies important topics and key points and displays them as bullet points or short sentences in the summary.

Transfer summary to CRM:

Important: The summary is only available for sipgate App Business or Premium users.

manually: With the button Transfer to note the summary is transferred directly into the note and from the created note to the CRM. Automatically: sipgate App ➔ settings ➔ Integrations: activate AI function transfer automatically to CRM: the summary is now automatically transferred to the CRM. Exception: Summaries are not created for sipgate contacts and are only available for contacts in a Business/Premium CRM.

Edit summaries Important: The summary is only available for sipgate App Business or Premium users. Summaries cannot yet be edited if they were created for a sipgate contact. They can be edited if they were transferred manually or automatically to a linked CRM.

Summary: further settings In the call list/personal inbox, open the respective call and under AI functions ➔ open the three-dots button. Users then have the following options: - “Delete summary” - “Copy” - “Reset bullet points” - “Reset text”

Important: The analysis is optimized for speech. Music or loud background noise can interfere with speech recognition, so in such cases an additional recording of the conversation is recommended. The duration of the transcript may vary depending on the time of day and workload.

If the transcript is activated, the AI summary can be used at the end of the call.

With sipgate App Business or Premium, the AI summaries are automatically written into the linked CRM system. There they can also be adjusted further if needed.

LLM selection With version 2.12.1, the preferred LLM provider for AI functions can be set — either OpenAI (US provider with hosting in Europe) or Mistral AI (GDPR-friendly and fully European). The selection can only be made by admins and applies to the entire account, i.e. to all users.

Subjects

All recorded conversations are given a meaningful title here.

Smart Answers

During a conversation, Smart Answers checks predefined questions based on individually configurable questions and provides the answers derived from the conversation as a summary.

Development of new features

Lab features

Here we test whether new functions basically work and offer added value for users.

Beta features

With beta features, we are already convinced of the feature and want to make it available to a broad group and continue to develop it. However, these functions are still in the testing phase and are constantly being expanded.

Production features

These are features that have been iterated several times, with customer feedback taken into account, and that have been brought to market maturity as an application.\\