> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-sind-die-sipgate-ai-features.md).

# What are the sipgate AI features?

Conversation Intelligence (CI) automatically analyzes your calls and provides the results directly in the sipgate app – for example as a summary, as a meaningful call title, or as answers to predefined questions.

## Where can I find the CI features?

You can find the CI features in the sipgate app under **Settings ➔ AI Assist**.

Once a CI feature is activated, a transcription of your calls is created in the background. This transcription is the basis for all further functions – it is created automatically as soon as at least one feature is active, and is not a separately activatable function.

A transcription is only created for calls longer than **10 seconds** created. You can stop processing at any time during the call.

**Quota:**

* **Included:** 10 processing runs per month
* **Business and Premium:** unlimited

{% hint style="warning" %}
**Important:** The analysis is optimized for speech. Music or loud background noise can interfere with speech recognition. The duration of the analysis may vary depending on the time of day and system load.
{% endhint %}

## Productive features

### Summaries

When 'Summaries' is activated, each call is provided with a summary at the end. The AI recognizes the most important topics and focus areas and displays them as bullet points or short sentences.

**Activate Summaries:**

1. Open in the sipgate app **Settings ➔ AI Assist**.
2. Activate **Summaries**.

**Transfer summary to CRM:**

{% hint style="warning" %}
**Important:** Transfer to a CRM is only available with sipgate App Business or Premium.
{% endhint %}

* **Manually:** With the button **Transfer to CRM** transfer the summary directly to the linked CRM.
* **Automatically:** Open under **Settings ➔ Integrations** the respective integration and enable there under **Automatically add to logging** the checkbox **Summary**. Summaries will then be transferred to this CRM automatically.

**Edit summaries:**

You can edit summaries as long as you made the call yourself.

**Manage summary:**

Open the call in your inbox and click above the summary on the **three-dot button**. There you can copy or delete the summary, or switch between plain text and bullet points.

### Subjects

'Subjects' assigns every recorded call a meaningful title. This lets you see what the conversation was about right in the inbox.

### Smart Answers

'Smart Answers' checks predefined questions during a conversation and then provides the answers derived from the conversation as a summary. You define the questions individually.

## Beta features

{% hint style="info" %}
Beta features are fully usable, but are still in the testing phase and are continuously being expanded.
{% endhint %}

### To-dos

'To-dos' recognizes agreed tasks during the conversation and provides them as a list after the call.

### Talk Ratios

'Talk Ratios' shows the proportions of speech among the participants – in other words, how much each side spoke.

### Conversation Starters

'Conversation Starters' suggests suitable conversation prompts that you can use to start or continue a conversation.

## Choose LLM provider

From version 2.12.1, you can set the preferred LLM provider for the CI features:

* **OpenAI** – US provider with hosting in Europe
* **Mistral AI** – fully European and GDPR-friendly

{% hint style="warning" %}
**Important:** The selection can only be made by admins and applies to the entire account, i.e. to all users.
{% endhint %}

## Understanding feature status

sipgate develops CI features in several stages:

* **Lab features:** We test whether a new feature basically works and offers added value.
* **Beta features:** We are convinced by the feature and make it available to a broad group. It is still in the testing phase and is continuously being expanded.
* **Productive features:** Features iterated multiple times, incorporating customer feedback and brought to market readiness.


---

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