> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-sind-die-sipgate-ai-features.md). # What is sipgate AI Assist? Overview of sipgate AI Assist features in the sipgate app – enable and use summaries, subjects, smart answers, and other AI functions. AI Assist automatically analyzes your calls and makes the results available directly in the sipgate app – for example as a summary, a meaningful call title, or answers to predefined questions. {% hint style="info" %} AI Assist should be distinguished from **Conversation Intelligence (CI)** because AI Assist includes the functions that you as a user can see and control yourself in the sipgate app. CI functions, on the other hand, are activated by admins/team leads account-wide and analyze content across the account, without the results being visible to the individual user in the call event. More on this in the article [What is sipgate Conversation Intelligence?](/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-ist-sipgate-conversation-intelligence.md) {% endhint %} ## Where can I find the AI functions? You can find the AI functions in the sipgate app under **Settings ➔ AI Assist**. As soon as an AI function is activated, a transcription of your calls is created in the background. This transcription is the basis for all further functions – it is created automatically as soon as at least one function is active, and is not a separately activatable function. A transcription is only created for call lengths of **10 seconds** or more. You can stop processing at any time during the call. **Quota:** * **Included:** 10 processing jobs per month * **Business and Premium:** unlimited {% hint style="warning" %} **Important:** The analysis is optimized for speech. Music or loud background noise can interfere with speech recognition. The duration of the analysis may vary depending on the time of day and system load. {% endhint %} ## Productive features ### Summaries When 'Summaries' is activated, each call is provided with a summary at the end. The AI recognizes the most important topics and key points and displays them as bullet points or short sentences. **Activate summaries:** 1. Open in the sipgate app **Settings ➔ AI Assist**. 2. Activate **Summaries**. **Transfer summary to CRM:** {% hint style="warning" %} **Important:** Transfer to a CRM is only available with sipgate app Business or Premium. {% endhint %} * **Manually:** With the button **Transfer to CRM** transfer the summary directly to the linked CRM. * **Automatically:** Open under **Settings ➔ Integrations** the respective integration and activate there under **Automatically add to log** the checkbox **Summary**. Summaries will then be transferred automatically to this CRM. **Edit summaries:** You can edit summaries as long as you conducted the call yourself. **Manage summary:** Open the call in your inbox and click above the summary on the **three-dot button**. There you can copy or delete the summary, or switch between a continuous text view and bullet points. ### Subjects 'Subjects' gives each recorded call a meaningful title. This lets you see in the inbox what the conversation was about. ### Smart Answers 'Smart Answers' checks predefined questions during a conversation and then provides the answers resulting from the conversation as a summary. You define the questions individually. ## Beta features {% hint style="info" %} Beta features are fully usable, but are still in the testing phase and are continuously being expanded. {% endhint %} ### To-dos 'To-dos' recognizes agreed tasks during the conversation and provides them as a list after the call. ### Talk Ratios 'Talk Ratios' shows the speaking share of the participants – in other words, how much each side spoke. ### Conversation Starters 'Conversation Starters' suggests suitable conversation prompts that you can use to start or continue a conversation. ## Select LLM provider From version 2.12.1, you can set the preferred LLM provider for the AI functions: * **OpenAI** – US provider with hosting in Europe * **Mistral AI** – fully European and GDPR-friendly {% hint style="warning" %} **Important:** The selection can only be made by admins and applies to the entire account, i.e. to all users. {% endhint %} ## Understand feature status sipgate develops AI features in several stages: * **Lab features:** We test whether a new feature basically works and provides added value. * **Beta features:** We are convinced of the feature and make it available to a broad group. It is still in the testing phase and is continuously being expanded. * **Productive features:** Features that have been iterated multiple times, into which customer feedback has been incorporated and which have been brought to market readiness. ## Legal information Regarding the legally compliant use of call data in connection with sipgate AI Assist, the law firm WBS.Legal has prepared an expert opinion that examines the relevant requirements. You can download the expert opinion here. {% file src="/files/720641cc806bf3ba2bffdd6ccd54e09da5bb5c82" %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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