> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-ist-die-sipgate-app-mobile.md).
# What is the sipgate app mobile (satellite)?
The sipgate app mobile: features, setup, and benefits of the mobile addition to the desktop app.
The mobile sipgate app is the perfect complement to the desktop application. It enables seamless and flexible use and allows you to communicate just as efficiently on the go as in the office. This gives you access to your contacts, calls, and messages anytime, anywhere.
{% hint style="info" %}
Note: Users on sipgate neo use the satellite app instead of the sipgate Mobile app.
{% endhint %}
{% tabs %}
{% tab title="iOS" %}
install the iOS app from the [App Store](https://apps.apple.com/de/app/satellite-mobil-telefonieren/id1322354195)
* Incoming and outgoing calls possible
* Access to local, Google, and Microsoft contacts
* With the sipgate App Pro: integration for CRM connection (e.g. Hubspot) to display the caller
* Selection of the configured phone for outgoing calls
* The status of your sipgate contacts is displayed and a DND (Do Not Disturb) mode is provided at all times.
* Calls are displayed in the device's native call log, marked with sipgate Audio
{% endtab %}
{% tab title="Android" %}
Install [sipgate Android app](https://play.google.com/store/apps/details?id=de.sipgate.app.satellite\&hl=de)
{% hint style="warning" %}
**Important:** The app for Android is available only from version 8.1 or newer.
{% endhint %}
* Incoming and outgoing calls possible
* Access to local, Google, and Microsoft contacts
* With the sipgate App Pro: integration for CRM connection (e.g. Hubspot) to display the caller
* Selection of the configured phone for outgoing calls
* The status of your sipgate contacts is displayed and a DND (Do Not Disturb) mode is provided at all times.
* Display of calls in the device's native call log (optional)
* Functions for favorites, transfer, and call switching available
{% endtab %}
{% endtabs %}
#### Errors and solutions
Error: Notifications are not displayed
**Solution:** Check the following settings:\
iPhone settings ➔ “sipgate App” ➔ “Notifications” ➔ allow all settings
Error: Login aborts with error message: “Unable to process request due to missing inital state...”
**Error**: Login aborts with the following error message: “Unable to process request due to missing inital state. This may happen if browser sessionStorage is inaccessible or accidentially cleared”\
**Cause Safari**: Settings ➔ Cross Site Tracking: enabled\
**Safari solution:** iOS system settings ➔ Safari ➔ section “Privacy & Security” ➔ “Prevent Cross-Site Tracking”: disable, complete sipgate app login, after that you can re-enable the option if needed\
**Cause FireFox:** Cross Site Tracking: enabled\
**FireFox solution:** unclear\
**Workaround**: set a different default browser than FireFox/Safari, such as Chrome, log in to the sipgate app, then change back to the default browser
Error: The audio connection could not be established
**Cause**: The Google audio IPs are blocked by the router firewall See [sipgate App Firewall FAQ](https://help.sipgate.de/hc/de/articles/12150947366173-Was-sind-die-IP-und-Firewalleinstellungen-f%C3%BCr-die-sipgate-App-CLINQ)\
**Solution**: check local Wi-Fi firewall rules and allow Google IPs or switch from Wi-Fi to LTE.
Error: Login occurs with the last sipgate data without prompting for email address and password
**Error**: click “Log in”: login occurs with the last sipgate data without prompting for email address and password\
**Cause**: In the default browser [login.sipgate.com](http://login.sipgate.com) cookie with access data stored\
**Solution**: in the browser ➔ Cookies: [login.sipate.com](http://login.sipate.com) delete\
Brave/Chrome/Chromium: Settings ➔ Site settings ➔ All sites ➔ search for “sipgate” and delete cookies, in the mobile app “Log in” now opens prompt with email and password.
Error: Speed dial 10-19, 1xx cannot be called
**Cause**: Configuration, 1x, 1xx calls are routed to the SIM so that emergency calls with location data can be placed correctly via the SIM\
**Workaround**: Team users are assigned speed dials 20-99 or 200-xxxx
Error: When calling speed dial 15, 18, SIM selection opens
**Error**: When calling speed dial 15, 18, SIM selection opens, while the sipgate desktop app can call the speed dial\
**Cause**: it is configured by us that international emergency numbers should be called via SIM\
**Solution**: use speed dials that are not emergency numbers; a list of international emergency numbers can be found [here](https://en.wikipedia.org/wiki/List_of_emergency_telephone_numbers)
Error: Microphone via car hands-free system does not work
**sipgate App Mobile:** can only use the phone's microphone\
**satellite app:** can use the car's hands-free system + microphone via Bluetooth or USB cable\
\- **if** Android Auto is used **or** iOS CarPlay
---
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