What is sipgate App Mobile?

sipgate App Mobile: functions, setup, and benefits of the mobile complement to the desktop app.

The mobile sipgate app is the perfect complement to the desktop application. It enables seamless and flexible use and allows you to communicate just as efficiently on the go as in the office. This means you can access your contacts, calls, and messages anytime and anywhere.

Note: Users on sipgate neo use the satellite app instead of the sipgate App Mobil.

Requirement for using the sipgate App Mobil

• Install the sipgate app first on your desktop.

• Start the desktop app and complete the setup.

• Log in to the desktop app once.

• Then log in to the mobile app with the same user data.

iOS

install the iOS app from the App Store

• Incoming and outgoing calls possible

• Access to local, Google, and Microsoft contacts

• With the sipgate App Pro: integration for CRM connection (e.g. HubSpot) to display the caller

• Selection of the configured phone for outgoing calls

• The status of your sipgate contacts is displayed and a DND (Do Not Disturb) mode is available at all times.

• Calls are shown in the device's native call log, marked with sipgate Audio

Android

Errors and solutions

Error: Notifications are not displayed

Solution: Check the following settings: iPhone settings ➔ “sipgate App” ➔ “Notifications” ➔ Allow all settings

Error: Login aborts with error message: “Unable to process request due to missing inital state...”

Error: Login aborts with the following error message: “Unable to process request due to missing inital state. This may happen if browser sessionStorage is inaccessible or accidentially cleared” Cause Safari: Settings ➔ Cross Site Tracking: active Solution Safari: iOS system settings ➔ Safari ➔ section “Privacy & Security” ➔ “Prevent Cross Site Tracking”: deactivate, complete sipgate app login, then you can reactivate the option if needed Cause FireFox: Cross Site Tracking: active Solution FireFox: unclear Workaround: set another default browser than FireFox/Safari, such as Chrome, log in to the sipgate app, then change the default browser back again

Error: The audio connection could not be established

Cause: The Google audio IPs are blocked by the router firewall See sipgate app firewall FAQ Solution: check local Wi-Fi firewall rules and allow Google IPs or switch from Wi-Fi to LTE.

Error: Login takes place with the last sipgate data without asking for email address and password

Error: click “Log in”: Login takes place with the last sipgate data without asking for email address and password Cause: In the default browser there is login.sipgate.com cookie stored with login data Solution: in the browser ➔ Cookies: login.sipate.com delete Brave/Chrome/Chromium: Settings ➔ Site settings ➔ All sites ➔ search for “sipgate” and delete cookies, in the mobile app “Log in” now opens the prompt for email and password.

Error: Speed dial 10-19, 1xx cannot be called

Cause: Programming, 1x, 1xx calls are routed to the SIM so that emergency calls with location data can be made correctly via the SIM Workaround: Team users are assigned speed dials 20-99 or 200-xxxx

Error: When calling speed dial 15, 18, the SIM selection opens

Error: When calling speed dial 15, 18, the SIM selection opens, while the sipgate desktop app can call the speed dial Cause: it is configured by us that international emergency numbers should be called via SIM Solution: use speed dials that are not emergency numbers; the list of international emergency numbers can be found here

Important: This function is only available to customers on sipgate classic.

Error: Microphone via auto hands-free system does not work

sipgate App Mobil: can only use the phone microphone satellite app: can use the car's hands-free system + microphone via Bluetooth or USB cable - provided that Android Auto is used or iOS CarPlay

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