What is sipgate App Mobile?

sipgate App Mobile: functions, setup, and benefits of the mobile add-on to the desktop app.

The mobile sipgate app is the perfect complement to the desktop application. It enables seamless and flexible use and allows you to communicate on the go just as efficiently as in the office. This means you can access your contacts, calls, and messages anytime, anywhere.

Note: Users on sipgate neo use the satellite app instead of the sipgate mobile app.

Requirement for using the sipgate mobile app

• Install the sipgate App first on your desktop.

• Start the desktop app and complete setup.

• Log in once in the desktop app.

• Then log in to the mobile app with the same user credentials.

iOS

install the iOS app from the App Store

• Incoming and outgoing calls possible

• Access to local, Google, and Microsoft contacts

• With sipgate App Pro: integration for CRM connection (e.g. Hubspot) to display the caller

• Selection of the configured phone for outgoing calls

• The status of your sipgate contacts is displayed and a DND (Do Not Disturb) mode available at any time is provided.

• Calls are shown in the device's native call log, marked with sipgate Audio

Android

Install the sipgate Android App

Important: The app for Android is available only from version 8.1 or newer.

• Incoming and outgoing calls possible

• Access to local, Google, and Microsoft contacts

• With sipgate App Pro: integration for CRM connection (e.g. Hubspot) to display the caller

• Selection of the configured phone for outgoing calls

• The status of your sipgate contacts is displayed and a DND (Do Not Disturb) mode available at any time is provided.

• Display of calls in the device's native call list (optional)

• Favorites, transfer, and call swapping available

Errors and solutions

Error: Notifications are not displayed

Solution: Check the following settings: iPhone settings ➔ “sipgate App” ➔ “Notifications” ➔ allow all settings

Error: Login aborts with error message: “Unable to process request due to missing initial state...”

Error: Login aborts with the following error message: “Unable to process request due to missing initial state. This may happen if browser sessionStorage is inaccessible or accidentally cleared” Cause Safari: Settings ➔ Cross Site Tracking: enabled Solution Safari: iOS system settings ➔ Safari ➔ section “Privacy & Security” ➔ “Prevent Cross Site Tracking”: disable, complete sipgate app login, then you can re-enable the option if needed Cause FireFox: Cross Site Tracking: enabled Firefox solution: unclear Workaround: set a different default browser than FireFox/Safari such as Chrome, log in to the sipgate app, then change back to the default browser

Error: The audio connection could not be established

Cause: The Google audio IPs are blocked by the router firewall See sipgate App Firewall FAQ Solution: check local Wi-Fi firewall rules and allow Google IPs or switch from Wi-Fi to LTE.

Error: Login occurs with the last sipgate data without asking for email address and password

Error: click “Log in”: login occurs with the last sipgate data without asking for email address and password Cause: In the default browser there is login.sipgate.com cookie with access data stored Solution: in the browser ➔ Cookies: login.sipate.com delete Brave/Chrome/Chromium: Settings ➔ Site settings ➔ All sites ➔ search for “sipgate” and delete cookies, in the mobile app “Log in” now opens a prompt with email and password.

Error: Speed dial 10-19, 1xx cannot be called

Cause: by configuration, 1x, 1xx calls are routed to the SIM so that emergency calls with location data can be placed correctly via the SIM Workaround: assign team user speed dials 20-99 or 200-xxxx

Error: When calling speed dial 15, 18 SIM selection opens

Error: When calling speed dial 15, 18 SIM selection opens, while the sipgate Desktop App can call the speed dial Cause: it is configured by us that international emergency numbers should be called via SIM Solution: use speed dials which are not emergency numbers, the list of international emergency numbers can be found here

Error: Microphone via automatic hands-free system does not work

sipgate mobile app: can only use the phone microphone satellite app: can use the car hands-free system + microphone via Bluetooth or USB cable - insofar as Android Auto is used or iOS CarPlay