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Use the sipgate app in the mobile browser

Here’s how to use the sipgate app in the mobile browser on a smartphone or tablet – setup and limitations.

The sipgate app can also be used in a mobile browser — e.g. on a smartphone or tablet. Depending on the operating system and browser, there are differences, especially in the behavior of incoming calls (ringing, notifications) and microphone usage.

The app basically works in Safari, Chrome, and Firefox. For use in Safari additional settings are required so that incoming calls ring and the microphone can be used continuously.

Allow microphone permanently (Safari)

  1. Open the app in Safari:

  2. Tap on the left in the address bar on aA or the website icon

  3. Select Website settings

  4. Set the microphone to Allow

Let incoming calls ring (Safari)

Open the iOS settings and click there on Safari.

About Advanced you will get to Feature Flags.

Activate there AudioSession Full API.

Note: This setting is required so that Safari emits a ringing signal for incoming calls.

Chrome on iOS

The app can be opened via Chrome on iOS. However, incoming calls are not signaled audibly, because iOS does not allow continuous audio playback in the background in these browsers.

Firefox on iOS

The app works without restrictions. Incoming calls ring automatically — no additional settings required.

Add app to home screen (PWA)

You can install the sipgate app as a Progressive Web App (PWA) to access it more quickly. This is optional, but recommended by sipgate.

  1. Open: https://workspace.sipgate.com

  2. Tap the share icon

  3. Select Add to Home Screen

  4. Start the app using the new icon

Important: For audible ringing, the feature AudioSession Full API as described under point Let incoming calls ring (Safari) must be activated.

Common problems and solutions

Problem

Possible cause

Solution

Incoming calls do not ring in Safari (iOS)

Feature flag is not activated

Safari ➔ Advanced ➔ Feature Flags ➔ activate “AudioSession Full API”

Incoming calls do not ring in Chrome (iOS)

Chrome currently does not support this feature

Add Chrome to the home screen to receive a notification sound or use Safari or Firefox

No system notification (iOS)

App was not installed as a PWA

Add sipgate app as a PWA to the home screen via Safari

No ringing on Android (rare)

Browser or device is not responding correctly

Clear browser data, restart device, open app again

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