Can I answer calls in the sipgate app using the buttons on my headset?

How to answer calls in the sipgate app using the headset button (HID) – requirements and frequently asked questions.

You can accept and end calls in the sipgate app using the HID buttons on the headset. In this article you will find frequently asked questions about this topic.

Important: Accepting calls via the HID buttons on the headset currently works in the sipgate app in the browser only with Chrome and Edge. The corresponding permission must be granted in the browser.

Which headsets support the buttons (accept & hang up)?

The following list contains the headsets we have tested for compatibility with the sipgate app:

Expandable list

  **Bluetooth (softphone) with Jabra Link 380 dongle**

• Jabra 2 Evolve 65 (Link)

• Jabra 2 Evolve 30 SE

• Jabra 2 Evolve 85

• Jabra 710 (conference phone)

    **PSTN (Desk Phone)**

• PRO 9470

• PRO 9465 DUO

• PRO 9460 DUO

• PRO 9460

• PRO 9450

• PRO 920

• PRO 925

• PRO 935

• Motion Office

• Yealink WH62 (the green phone icon on the base must be active)

  **USB (softphone)**

• BIZ2300

• LINK230

• LINK260

• Link265

• Evolve 80

• Evolve 40

• Evolve 30 (MacOS + Windows)

• Evolve 20

• Jabra Evolve 75 (with cable or USB adapter)

• BIZ 2400

• Link 280

• PRO 935

• Evolve 65 (Link360 dongle)

• Motion (Link360 dongle)

• Speak 510+ (Link360)

• Supreme (Link360 dongle)

• Stealth (Link360 dongle)

• UCVoice 750a

• UCVoice 550a

• UCVoice250a

• UCVoice150a

• BIZ 2400

• Link 280

• Speak 510 (via USB)

• Speak 410

• Motion Office

• Dial 550

• Link 180

• Sennheiser Epos Adapt 560\

• EPOS IMPACT 400 (with cable or USB adapter)

• EPOS IMPACT 500 (with cable or USB adapter)

• EPOS ADAPT 660C (with cable or USB adapter)

• EPOS IMPACT 860T ANC (with cable or USB adapter)

My headset is listed, but the buttons (accept & hang up) do not work:

Here you will find known solutions for the problem:

Cause: The computer's/laptop's built-in Bluetooth or any Bluetooth USB dongle is being used Solution: Use the original Jabra Link 380 dongle or a cable connection with USB-C

Cause: Headset is controlled by another VoIP/SIP app such as Teams/Discord Solution: close the other application, then try the headset buttons again

Cause 1: MacOS/Win BT Jabra headset connected via Bluetooth Solution 1: MacOS/Win BT plug in USB Link 380/390 and connect the BT headset via it Cause 2: Linux + any headset Solution 2: unknown

The following headsets cannot use the headset buttons to accept calls:

• Jabra 2 Evolve 30 SE (Linux)

• Jabra PRO 930 (call keeps ringing even though accepted)

• Jabra PRO 935

• Jabra PRO 9470

• Jabra Engage 75

• Jabra Elite 7 Active

• Jabra Elite 85T

• Jabra Evolve2 65 Wireless

• Poly Voyager 4320

• Poly Voyager 4320 UC

• Plantronics Savi W740

• Shokz: OpenComm2 UC (calls are automatically rejected ➔ disable HID)

• Yealink WH66

My headset is not listed, does it still work?

Voice transmission will work with any headset. There may be limitations for the headset buttons / base buttons for accepting/rejecting calls and hold. In this case, users can accept the call via the app + mouse click. If the headset buttons do or do not work with a specific headset model, we are happy to update the list. You are welcome to contact us via the contact form on our website.

My headset buttons do not work, how can this be changed?

You can submit the adjustment for button support for the headset manufacturer + model here

https://feedback.sipgate.de/b/app We then collect the demand and check how we can adapt button support from the current HID standard to the respective manufacturer protocol.

Known errors and solutions

Error: Headset not detected / headset buttons do not work

Cause: The computer's/laptop's built-in Bluetooth or any Bluetooth USB dongle is being used but the headset buttons do not work Solution: Use the original Jabra Link 380 dongle or a cable connection with USB-C

Error: Microphone does not work despite being selected

Cause: Headset is in audio playback mode Solution: unfold the microphone boom once or switch headset selection twice and change the selection in “Headset Communication Device”

Error: Headset with jack connection: microphone recording very quiet

Cause: Jack microphone headset digital (laptop microphone) is selected Solution: select jack microphone headset stereo (headset microphone)

Error: Headset buttons do not work

Cause 1.1: In the sipgate app ➔ Settings ➔ Audio, check whether headset function buttons are active whether the HID device selection is perhaps empty whether in the HID device selection: a headset icon is visible behind the headset

Solution 1.1: Activate headset function buttons in audio settings HID devices: select headset; if the selection is empty, make sure a headset icon is visible behind the headset

Cause 1.2: - if the headset icon is missing behind the headset, HID was not recognized - alternative BT adapter instead of manufacturer BT adapter: e.g. Link 380/390 - Linux cannot do HID - MacOS: USB-C and/or BT often cannot do HID

Solution 1.2: - MacOS/Win: use the manufacturer's USB BT adapter - MacOS/Win: try USB-C and BT to see when/where HID is recognized - Linux: unknown - report the manufacturer + model + button support here as a request: App | sipgate Workaround 1.2: accept call via keyboard / mouse