Can I answer calls in the sipgate app using the buttons on the headset?
Here’s how to answer calls in the sipgate app using the headset button (HID) – requirements and common questions.
You can answer and end calls in the sipgate app using the HID buttons on the headset. In this article you will find frequently asked questions about this topic.
Important: Answering calls via the HID buttons on the headset currently works in the sipgate app in the browser only with Chrome and Edge. The corresponding permission must be granted in the browser.
Which headsets support the buttons (answer & hang up)?
The following list contains the headsets we have tested for compatibility with the sipgate app:
Expandable list
Jabra 2 Evolve 65 (Link)
Jabra 2 Evolve 30 SE
Jabra 2 Evolve 85
Jabra 710 (conference speakerphone)
PRO 9470
PRO 9465 DUO
PRO 9460 DUO
PRO 9460
PRO 9450
PRO 920
PRO 925
PRO 935
Motion Office
Yealink WH62 (the green phone icon on the base must be active)
BIZ2300
LINK230
LINK260
Link265
Evolve 80
Evolve 40
Evolve 30 (MacOS + Windows)
Evolve 20
BIZ 2400
Link 280
PRO 935
Evolve 65 (Link360 dongle)
Motion (Link360 dongle)
Speak 510+ (Link360)
Supreme (Link360 dongle)
Stealth (Link360 dongle)
UCVoice 750a
UCVoice 550a
UCVoice250a
UCVoice150a
BIZ 2400
Link 280
Speak 510 (via USB)
Speak 410
Motion Office
Dial 550
Link 180
Sennheiser Epos Adapt 560\
My headset is listed, but the buttons (answer & hang up) do not work:
Here you will find known solutions to the problem:
Cause: Integrated Bluetooth of the computer/laptop or any Bluetooth USB dongle is being used Solution: Use the original Jabra Link 380 dongle or a cable connection with USB-C
Cause: headset is controlled by another VoIP/SIP app such as Teams/Discord Solution: close the other application, then try the headset buttons again
Cause 1: MacOS/Win BT Jabra headset connected via Bluetooth Solution 1: MacOS/Win BT plug in USB Link 380/390 and connect the BT headset through it Cause 2: Linux + any headset Solution 2: unknown
The following headsets cannot use the headset buttons to answer calls:
Jabra 2 Evolve 30 SE (Linux)
Jabra PRO 930 (call keeps ringing even though it has been answered)
Jabra PRO 935
Jabra PRO 9470
Jabra Engage 75
Jabra Elite 7 Active
Jabra Elite 85T
Jabra Evolve2 65 Wireless
Poly Voyager 4320
Poly Voyager 4320 UC
Plantronics Savi W740
OpenComm2 UC (calls are automatically rejected ➔ disable HID)
Yealink WH66
EPOS Impact 400
My headset is not listed, does it still work?
Voice transmission will work with any headset. For the headset buttons / base buttons for answering/rejecting calls and holding, there may be limitations in some cases. In this case, users can then answer the call via the app + mouse click. If the headset buttons work or do not work with a specific headset model, we are happy to update the list. You are welcome to contact us via the contact form on our website.
My headset buttons do not work, how can this be changed?
You can report the adjustment for button support for headset manufacturer + model here
https://feedback.sipgate.de/b/app We then collect the demand and check how we can adapt button support from the current HID to the respective manufacturer protocol.
Known errors and solutions
Error: Headset not recognized / headset buttons do not work
Cause: Integrated Bluetooth of the computer/laptop or any Bluetooth USB dongle is being used but headset buttons do not work Solution: Use the original Jabra Link 380 dongle or a cable connection with USB-C
Error: Microphone does not work despite being selected
Cause: Headset is in audio playback mode Solution: Fold out the microphone boom once or change the headset selection twice and change the selection to “Headset Communication Device”
Error: Headset with jack connection: microphone recording very quiet
Cause: Jack microphone headset digital (laptop microphone) is selected Solution: Select jack microphone headset stereo (headset microphone)
Error: Headset buttons do not work
Cause 1.1: In the sipgate app ➔ Settings ➔ Audio, check whether the headset function buttons are active whether the HID device selection may be empty whether HID device selection: a headset icon is visible behind the headset
Solution 1.1: Activate headset function buttons in Audio settings HID devices: select headset; if the selection is empty, make sure whether a headset icon is visible behind the headset
Cause 1.2: - if the headset icon is missing behind the headset, HID was not recognized - alternative BT adapter instead of manufacturer BT adapter: e.g. Link 380/390 - Linux cannot do HID - MacOS: USB-C and/or BT often cannot do HID
Solution 1.2: - MacOS/Win: use the manufacturer's USB BT adapter - MacOS/Win: try USB-C and BT to see when/where HID is recognized - Linux: unknown - report manufacturer + model + button support here as a request: App | sipgate Workaround 1.2: answer the call using keyboard / mouse
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