> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/datenschutz-und-ai-funktionen-in-der-sipgate-app.md). # Privacy and AI features in the sipgate app In this article you will find answers to the most important questions about the AI features and data protection. Among other things, you will learn more about the mechanisms we have implemented to ensure that privacy and security can be guaranteed while you use our services. Please read on to learn more about our privacy policy and the use of artificial intelligence. If you have any further questions or additions, please do not hesitate to [contact us](https://help.sipgate.de/hc/de/requests/new?ticket_form_id=55321&_gl=1*2g2tpb*_gcl_aw*R0NMLjE3MTIyMTY5MDMuQ2owS0NRanduN213QmhDaUFSSXNBR294amFJdl9YdW9tS0d3clZ2SnhsbTBJMlZLLW02Yl9sRGwzU3JodF9tY1ZUcUxsUXI0aGV1UE9ZOGFBc25jRUFMd193Y0I.*_gcl_au*NTg0NzUzMTU1LjE3MDY1MjM1NDg.). {% hint style="info" %} **Tip:** For more details, take a look at [sipgate's privacy policy](https://www.sipgate.de/datenschutz) . {% endhint %} ### **General information about the AI features:** #### **What are the AI features of the sipgate app?** The AI features of the sipgate app include call summaries, topic analysis, and call predictions. #### **How do I activate/deactivate the AI features?** The AI features must be activated in the app settings before use and can also be deactivated there at any time. As an admin of a sipgate account, you will additionally receive an email when AI features are activated for the first time by users of the phone system. #### **Is it possible to use the sipgate app without activating the AI features?** Yes, the sipgate app can also be used without activating the features. #### Can I select different AI models? In the app settings under **AI features** admins can define which LLM provider should be used for the entire account. Available options are OpenAI with hosting in Europe and Mistral AI as a fully European provider. The selection is only visible to admins, but applies to all users of the account. ### **Audio transcription (speech-to-text)** #### **Why is a transcription needed?** The transcription is used to offer various productivity features in phone calls via the sipgate app, such as displaying relevant call content, recognizing data for creating/displaying calendar entries, call predictions, e.g. number of words spoken. #### **What happens during audio transcription?** For call transcription, the audio tracks of the call (that is, the spoken words of both participants) are temporarily stored technically during the call and converted into text. For transcription and analysis, we use a large language model hosted and operated by sipgate. The audio tracks are completely deleted immediately after the transcription has been completed. The subsequent summary is then created solely on the basis of the stored text version of the conversation. #### **Which information is captured through audio transcription?** Audio transcription converts the spoken content of both participants into text. This enables various productivity features, such as displaying relevant call content, recognizing data for calendar entries, and call statistics. #### **What is the legal basis for processing personal data?** The legal basis for processing is the user's consent pursuant to Art. 6(1)(a) GDPR. #### **What happens to the transcribed data?** Audio transcription is used to provide the AI features, such as a written summary of the conversation or call statistics. The data is processed in accordance with the GDPR. #### **How long is the data stored at OpenAI?** The data must be temporarily stored at OpenAI to create the transcription or summary. As soon as the transcription of the conversation has been created, the data is immediately deleted at OpenAI. Further storage of the data by OpenAI does **not** not take place. The data may also not be used by OpenAI for training purposes of OpenAI's large language model. ### **Call summary and topic analysis** #### **How are the summary and topic analysis carried out?** The transcription of the conversation is summarized by OpenAI's GPT service and analyzed for the topics discussed. ### **Call predictions** #### **How do call predictions work?** Based on your phone calls with the sipgate app, machine learning is used to analyze the expected call volume for the following week. The forecasts created help you to plan your team resources better and in advance. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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