> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/datenschutz-und-ai-funktionen-in-der-sipgate-app.md). # Data protection and AI features in the sipgate app In this article you will find answers to the most important questions about the AI features and data protection. Among other things, you will learn more about the mechanisms we have implemented to ensure that privacy and security can be guaranteed while you use our services. Please read on to learn more about our privacy policies and the use of artificial intelligence. If you have any further questions or additions, please do not hesitate to [contact us](https://help.sipgate.de/hc/de/requests/new?ticket_form_id=55321&_gl=1*2g2tpb*_gcl_aw*R0NMLjE3MTIyMTY5MDMuQ2owS0NRanduN213QmhDaUFSSXNBR294amFJdl9YdW9tS0d3clZ2SnhsbTBJMlZLLW02Yl9sRGwzU3JodF9tY1ZUcUxsUXI0aGV1UE9ZOGFBc25jRUFMd193Y0I.*_gcl_au*NTg0NzUzMTU1LjE3MDY1MjM1NDg.). {% hint style="info" %} **Tip:** For more details, take a look at [sipgate's privacy policy](https://www.sipgate.de/datenschutz) here. {% endhint %} ### **General information about the AI features:** #### **What are the AI features of the sipgate app?** The AI features of the sipgate app include summaries (call summaries), subjects, smart answers, to-dos, talk ratios, and conversation starters. #### **How do I activate/deactivate the AI features?** The AI features must be activated in the app settings before use and can also be deactivated there at any time. As an admin of a sipgate account, you will also receive an email when AI features are activated for the first time by users of the phone system. #### **Is it possible to use the sipgate app without activating the AI features?** Yes, the sipgate app can also be used without activating the features. #### Can I choose different AI models? In the app settings under **AI features** admins can specify which LLM provider should be used for the entire account. You can choose OpenAI with hosting in Europe or Mistral AI as a fully European provider. The selection is only visible to admins, but applies to all users of the account. ### **Audio transcription (speech to text)** #### **Why is a transcription needed?** The transcription is used to offer various productivity features in phone calls via the sipgate app, such as displaying relevant conversation content, recognizing data for creating/displaying calendar entries, and talk ratios. #### **What happens during audio transcription?** For call transcription, the audio tracks of the conversation (i.e. the spoken words of both participants) are temporarily stored during the call and this recording is translated into text. For the translation and analysis, we use a large language model hosted and operated by sipgate. The audio tracks are deleted completely immediately after the transcription has been completed. The subsequent summary is then created solely on the basis of the stored text version of the conversation. #### **Which information is captured by audio transcription?** Audio transcription converts the spoken content of both participants into text. This enables various productivity features, such as displaying relevant conversation content, recognizing data for calendar entries, and call statistics. #### **What is the legal basis for processing personal data?** The legal basis for processing is the user's consent in accordance with Art. 6(1)(a) GDPR. #### **What happens to the transcribed data?** Audio transcription is used to provide the AI features, such as a written summary of the conversation or call statistics. The data are processed in accordance with the GDPR. #### **How long is the data stored at OpenAI?** The data must be temporarily stored at OpenAI in order to create the transcription or summary. As soon as the transcription of the conversation has been created, the data are deleted at OpenAI without delay. Further storage of the data by OpenAI does **not** not take place. The data may also not be used by OpenAI for training purposes for the OpenAI large language model. ### **Summaries and subjects** #### **How are summaries and subjects created?** The transcription of the conversation is summarized by OpenAI's GPT service and analyzed according to the topics discussed. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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