Privacy and AI features in the sipgate app

Answers about privacy and AI features in the sipgate app – call summaries, topic analysis, and data security.

In this article you will find answers to the most important questions about AI features and data protection. Among other things, you will learn more about the mechanisms we have implemented to ensure that privacy and security can be guaranteed while you use our services.

Please continue reading to learn more about our privacy policies and the use of artificial intelligence. If you have any further questions or additions, please do not hesitate to contact us.

Tip: For more details, take a look at sipgate's privacy policy on.

General information about the AI features:

What are the AI features of the sipgate app?

The AI features of the sipgate app include call summaries, topic analysis, and call forecasts.

How do I activate/deactivate the AI features?

The AI features must be activated in the app settings before use and can also be deactivated there at any time. As an admin of a sipgate account, you will also receive an email when AI features are activated for the first time by users of the phone system.

Is it possible to use the sipgate app without activating the AI features?

Yes, the sipgate app can also be used without activating the features.

Can I select different AI models?

In the app settings under AI features admins can specify which LLM provider should be used for the entire account. Available options are OpenAI with hosting in Europe and Mistral AI as a fully European provider. The selection is only visible to admins, but applies to all users of the account.

Audio transcription (speech-to-text)

Why is transcription needed?

Transcription is used to offer various productivity features in phone calls through the sipgate app, such as displaying relevant call content, recognizing data for creating/displaying calendar entries, and call forecasts, e.g. the number of words spoken.

What happens during audio transcription?

For call transcription, the audio tracks of the conversation (i.e. the spoken words of both participants) are temporarily stored technically during the call and this recording is translated into text. For translation and analysis, we use a large language model hosted and operated by sipgate. The audio tracks are deleted completely immediately after the transcription has been completed. The subsequent summary is then created solely on the basis of the stored text version of the conversation.

What information is captured by audio transcription?

Audio transcription converts the spoken content of both participants into text. This enables various productivity features, such as displaying relevant call content, recognizing data for calendar entries, and call statistics.

What is the legal basis for processing personal data?

The legal basis for processing is the user's consent in accordance with Art. 6 para. 1 lit. a GDPR.

What happens to the transcribed data?

Audio transcription is used to provide the AI features, such as a written summary of the conversation or telephony statistics. The data is processed in accordance with the GDPR.

How long is the data stored at OpenAI?

The data must be temporarily stored at OpenAI in order to create the transcription or summary. As soon as the transcription of the conversation has been created, the data is deleted from OpenAI without delay.

Further storage of the data by OpenAI does not not take place. The data may also not be used by OpenAI for training purposes of OpenAI's large language model.

Call summary and topic analysis

How are the summary and topic analysis carried out?

The transcription of the conversation is summarized by OpenAI's GPT service and analyzed according to the topics discussed.

Call forecasts

How do call forecasts work?

Based on your phone calls with the sipgate app, machine learning is used to analyze the expected call volume for the following week. The forecasts created help you plan your team's resources better and in advance.