Data protection and AI features in the sipgate app
Answers about data protection and AI features in the sipgate app - summaries, subjects and data security.
In this article you will find answers to the most important questions about the AI functions and data privacy. Among other things, you will learn more about the mechanisms we have implemented to ensure that privacy and security can be guaranteed while you use our services.
Read on to learn more about our privacy policies and the use of artificial intelligence. If you have any further questions or additions, please feel free to contact us via our contact form.
General information on the AI functions:
What are the AI functions of the sipgate app?
The AI functions of the sipgate app include Summaries (call summaries), Subjects (topics), Smart Answers, To-dos, Talk Ratios (speaking shares) and Conversation Starters. Each user activates these functions for themselves and sees the results directly at the call event. The account-wide analysis by admins (e.g. Custom Fields) is described in the article What is sipgate Conversation Intelligence? described.
How do I activate/deactivate the AI functions?
The AI functions must be activated in the app settings before use and can also be deactivated there at any time. As an admin of a sipgate account, you will also receive an email when AI functions are activated for the first time by users of the telephone system.
Is it possible to use the sipgate app without activating the AI functions?
Yes, the sipgate app can also be used without activating the functions.
Can I choose different AI models?
In the app settings under AI functions admins can specify which LLM provider should be used for the entire account. Available options are OpenAI with hosting in Europe and Mistral AI as a fully European provider. The selection is only visible to admins, but applies to all users of the account.
Audio transcription (speech-to-text)
Why is a transcription needed?
The transcription is used to offer various productivity features in phone calls via the sipgate app, such as displaying relevant conversation content, detecting data for creating/displaying calendar entries, speaking shares.
What happens during audio transcription?
For call transcription, the audio tracks of the conversation (i.e. the spoken words of both participants) are temporarily stored technically during the conversation and translated into text. For the translation and analysis we use a large-language model hosted and operated by sipgate. The audio tracks are deleted completely immediately after the transcription is completed. The subsequent summary is then based only on the stored text version of the conversation.
What information is captured by audio transcription?
Audio transcription converts the spoken content of both participants into text. This enables various productivity features, such as displaying relevant conversation content, detecting data for calendar entries and call statistics.
What is the legal basis for the processing of personal data?
The legal basis for processing is the user's consent pursuant to Art. 6(1)(a) GDPR.
What happens to the transcribed data?
Audio transcription is used to provide AI functions, such as a written summary of the conversation or call statistics. The data is processed by sipgate in accordance with the GDPR.
How long is the data stored at OpenAI?
The data must be temporarily stored at OpenAI to create the transcription or summary. Once the transcription of the conversation has been created, the data at OpenAI is completely deleted.
A further storage of the data by OpenAI does not not take place. The data may also not be used by OpenAI for training purposes of OpenAI's large language model.
Summaries and Subjects
How are Summaries and Subjects created?
The transcription of the conversation is summarized by OpenAI's GPT service and analyzed according to the topics discussed.
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