> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/wo-kann-ich-aktuelle-informationen-zu-stoerungen-und-geplanten-wartungsarbeiten.md).

# Where can I get current information about outages and planned maintenance work?

You can check at any time whether all sipgate systems are running properly.

At [status.sipgate.de](http://status.sipgate.de/) you can always see the current status of outages and planned maintenance work. In addition, we will also inform you about a general outage in the sipgate app.

Under the following [feedback form](https://docs.google.com/a/sipgate.de/forms/d/e/1FAIpQLSfAceg4Gaekq0Ab38RtVEEr9OJSOlrnyHNEFCsFZPlTAVItuw/viewform) you have the option of sending us details about your outage.

#### **Is it a mobile network outage?**

You can also check yourself whether there is currently a major mobile network outage in your area. To do so, use the following input form for the live check.

It is best to enter the **exact street, postal code and town** for the most accurate result possible. Usually, just the postal code and town are not enough to get a response.

#### **Is it an outage of the sipgate app?**

If the outage only affects the sipgate app, you can alternatively use the webphone in the logged-in area.

#### **Is it an outage of the mobile sipgate app?**

If you depend on using your sipgate account on the go, you can download an eSIM for your account in the event of an outage. One eSIM is free for each user. The eSIM can be set up in just a few steps and is immediately usable.

![](https://cdn2.spatialbuzz.com/cust/DCCB7552/images/onload.gif)


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