> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate.md).

# Using sipgate

- [Telephony](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie.md)
- [How can I make calls with sipgate?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-kann-ich-mit-sipgate-telefonieren.md): All the ways to make calls with sipgate - via app, softphone, IP phone, or mobile network.
- [How do I set up sipgate Webphone?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-sipgate-webphone-ein.md): Set up sipgate Webphone and make calls directly in the browser – without additional software.
- [How do I record a call?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-zeichne-ich-ein-telefonat-auf.md): Record calls with sipgate – activate call recording and observe legal notes.
- [How do I enable or disable the tariff announcement?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-aktiviere-oder-deaktiviere-ich-die-tarifansage.md): Enable or disable the tariff announcement in sipgate – inform callers about any costs incurred.
- [How do I set up automatic dialing code?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-die-automatische-vorwahl-ein.md): Set up automatic dialing code in the sipgate cloud phone system so that short numbers are completed correctly.
- [What does DTMF mean?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/was-bedeutet-dtmf.md): DTMF explained: what Dual-Tone Multi-Frequency means and how key tones are transmitted in sipgate.
- [How do I automatically reject calls when I am already on the phone?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-weise-ich-die-anrufe-automatisch-ab-wenn-ich-bereits-telefoniere.md): Disable call waiting in sipgate – automatically reject incoming calls when you are already on a call.
- [What is the busy lamp field (BLF)?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/was-ist-das-besetztlampenfeld-blf.md): Set up busy lamp field (BLF) in sipgate – display colleagues’ phone status on your own device.
- [What do the telephony & error codes mean?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/was-bedeuten-die-telefonie-fehler-codes.md): Overview of sipgate telephony error codes (401, 403, 486, etc.) with explanations and solution notes.
- [What is the presence display?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/was-ist-die-praesenzanzeige.md): The sipgate presence display shows your colleagues’ availability status in real time.
- [How do I set up auto-provisioning?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-autoprovisionierung-ein.md): Set up auto-provisioning in sipgate – automatically configure and manage IP phones.
- [How do I set up visual routing?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-visual-routing-ein.md): Set up visual routing in sipgate - create and manage call flows graphically.
- [How do I set up time-based routing?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-zeitbasiertes-routing-ein.md): Set up time-based routing in sipgate - control calls based on office hours, holidays, and weekdays.
- [How do I upload individual hold music for call waiting?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-lade-ich-die-individuelle-wartemusik-bei-anruf-halten-hoch.md): Upload your own hold music in sipgate and use it as hold music for calls.
- [How do I configure my softphone? - All softphones at a glance](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-konfiguriere-ich-mein-softphone-alle-softphones-im-ueberblick.md): Softphone configuration in sipgate – overview of compatible softphones and setup instructions.
- [How can I block certain call destinations?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-kann-ich-bestimmte-anrufziele-sperren.md): Block call destinations in sipgate – as an admin, block expensive international numbers or specific phone numbers.
- [Block or redirect anonymous and unwanted calls](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/anonyme-und-unerwuenschte-anrufe-blockieren-oder-umleiten.md): Block or specifically redirect anonymous and unwanted calls in sipgate - set up in the account.
- [How do I set up call forwarding?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-stelle-ich-weiterleitungen-ein.md): Set up call forwarding in sipgate - as a user or admin, define destinations for unreachable lines.
- [How do I set up a VoIP additional line?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-voip-zusatzanschluss-ein.md): Set up a VoIP additional line in sipgate - phones without user assignment for reception or conference rooms.
- [How does HD telephony work?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-funktioniert-die-hd-telefonie.md): HD telephony in sipgate: highest voice quality for VoIP calls – automatically included in all plans.
- [How do conference calls work?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-funktionieren-die-telefonkonferenzen.md): Set up and use conference calls with sipgate – conference room, dial-in numbers, and participant management.
- [How do I choose or hide the caller ID?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-waehle-oder-unterdruecke-ich-die-absenderrufnummer.md): Choose or hide the caller ID in sipgate – settings for outgoing calls.
- [How do I set up a central phone number? - An example use case](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-eine-zentrale-rufnummer-ein-ein-anwendungsbeispiel.md): Set up a central phone number in sipgate - example use case for routing to teams and departments.
- [What are the keyboard shortcuts in sipgate?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/was-sind-die-tastenkuerzel-bei-sipgate.md): Keyboard shortcuts during a sipgate call – hold, swap, transfer, and more functions.
- [How do I set up call forwarding on the device?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-stelle-ich-eine-rufumleitung-am-endgeraet-ein.md): Set up call forwarding directly on the VoIP phone – instructions for sipgate-compatible devices.
- [How do I set up the function keys on the snom phone?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-die-funktionstasten-auf-dem-snom-telefon-ein.md): Assign function keys on snom IP phones with sipgate – set up speed dial and call forwarding.
- [How do I set up the function keys on the Yealink phone?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-die-funktionstasten-auf-dem-yealink-telefon-ein.md): Assign function keys on Yealink phones with sipgate functions – setup step by step.
- [How can I set the phone to inactive (DND)?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-kann-ich-telefon-auf-inaktiv-stellen-dnd.md): Do Not Disturb (DND) in sipgate: temporarily disable phones so you do not receive calls.
- [How do I use sipgate with Starlink?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-nutze-ich-sipgate-mit-starlink.md): Using sipgate with Starlink – important notes and settings for VoIP telephony over satellite internet.
- [How do I block Direct IP (SPIT) calls from numbers like 100, 1001, or IP addresses?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-blockiere-ich-direct-ip-spit-anrufe-von-nummern-wie-100-1001-oder-ip-adresse.md): Block unwanted Direct-IP calls (SPIT) on sipgate VoIP phones – protective measures and settings.
- [Can I set international phone numbers as the caller ID?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/kann-ich-internationale-telefonnummern-als-absendernummer-setzen.md): Set international phone numbers as the caller ID in sipgate – requirements and limitations.
- [How do I set up sipgate Softphone for macOS?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-sipgate-softphone-fuer-macos-ein.md): Set up sipgate Softphone on macOS – installation, Rosetta note for Apple Silicon, and configuration.
- [How do I set up sipgate Softphone for Windows?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-sipgate-softphone-fuer-windows-ein.md): Set up sipgate Softphone on Windows – download, installation, and configuration step by step.
- [How do I set up sipgate Softphone for Linux?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-sipgate-softphone-fuer-linux-ein.md): Set up sipgate Softphone on Linux - download, installation, and configuration.
- [How do I set up SIP signaling via TCP?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-die-sip-signalisierung-via-tcp-ein.md): Configure SIP signaling over TCP in sipgate – for more stable VoIP connections behind firewalls.
- [What are codecs?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/was-sind-codecs.md): Audio codecs in sipgate explained – which codecs are supported and how they affect voice quality.
- [The sipgate app](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app.md)
- [How do I install the sipgate app on Windows?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-installiere-ich-die-sipgate-app-unter-windows.md): Requirements and instructions for installing the sipgate app on Windows desktops.
- [How do I install the sipgate app on MacOS?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-installiere-ich-die-sipgate-app-unter-macos.md): Step-by-step instructions for installing the sipgate app on macOS.
- [How do I install the sipgate app on Linux?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-installiere-ich-die-sipgate-app-unter-linux.md): Instructions for using the sipgate app on Linux – directly in the browser without separate installation.
- [How do I set up the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-richte-ich-die-sipgate-app-ein.md): Initial setup of the sipgate app – download, login, and basic configuration step by step.
- [Differences between the sipgate app and sipgate App Business / sipgate App Premium](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/unterschiede-zwischen-der-sipgate-app-und-sipgate-app-business-sipgate-app-premi.md): Comparison of the sipgate app variants: sipgate app, sipgate App Business, and sipgate App Premium at a glance.
- [How can I set the sipgate app as the default for calls?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-die-sipgate-app-als-standard-fuer-anrufe-einrichten.md): How to set the sipgate app as the default phone application on macOS and Windows.
- [How can I set my caller ID in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-meine-absenderrufnummer-in-der-sipgate-app-setzen.md): How to choose or change your caller ID in the sipgate app for outgoing calls.
- [How do I start a call in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-starte-ich-einen-anruf-in-der-sipgate-app.md): How to start an outgoing call in the sipgate app – using the dial button, contact list, or search function.
- [How can I connect my CRM system with sipgate?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-mein-crm-system-mit-sipgate-verbinden.md): Set up CRM integration with sipgate - supported systems and instructions for connecting via the sipgate app.
- [How can I create contacts and set favorites in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-in-der-sipgate-app-kontakte-anlegen-und-favoriten-setzen.md): Create, edit, and mark contacts as favorites in the sipgate app - step-by-step guide.
- [Which keyboard shortcuts can I use in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/welche-tastaturkuerzel-kann-ich-in-der-sipgate-app-verwenden.md): All keyboard shortcuts and hotkeys for the sipgate app at a glance – make calls and navigate faster. Including custom shortcuts.
- [How can I forward/transfer calls with the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-mit-der-sipgate-app-anrufe-weiterleitentransferieren.md): Forward or transfer calls in the sipgate app - this is how call handoff works.
- [How can I create system logs in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-system-logs-in-der-sipgate-app-erstellen.md): Create and export system logs in the sipgate app – for troubleshooting by sipgate support.
- [What is the sipgate App Mobile (satellite)?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-ist-die-sipgate-app-mobile.md): The sipgate App Mobile: features, setup, and benefits of the mobile add-on to the desktop app.
- [What are the differences between the desktop app and the app in the browser?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-sind-die-unterschiede-zwischen-der-desktop-app-und-der-app-im-browser.md): Comparison between the sipgate desktop app and browser app – features, benefits, and limitations.
- [Use sipgate app in the mobile browser](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/sipgate-app-im-mobilen-browser-nutzen.md): How to use the sipgate app in the mobile browser on a smartphone or tablet – setup and limitations.
- [Why am I no longer receiving calls in the sipgate app in the browser?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/warum-erhalte-ich-keine-anrufe-mehr-in-der-sipgate-app-im-browser.md): Cause and solution when the sipgate app in the browser no longer signals incoming calls.
- [How can I permanently set permissions for the sipgate app in the browser in Safari?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-in-safari-die-berechtigungen-fuer-die-sipgate-app-im-browser-dauerh.md): Save Safari permissions for the sipgate app permanently – set up microphone and notifications.
- [How can I allow notifications for the sipgate app in the browser?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-benachrichtigungen-fuer-die-sipgate-app-im-browser-erlauben.md): Enable browser notifications for the sipgate app so incoming calls are displayed reliably.
- [How do I allow microphone access for the sipgate app in the browser?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-erlaube-ich-den-mikrofonzugriff-fuer-die-sipgate-app-im-browser.md): This is how you allow microphone access for the sipgate app in the browser - instructions for Chrome, Firefox, and Edge.
- [How can I fix problems logging in to the sipgate app in the browser?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-probleme-beim-anmelden-in-der-sipgate-app-im-browser-beheben.md): Solutions for login problems in the sipgate app in the browser – login errors, white screen, and more.
- [What is sipgate AI Assist?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-sind-die-sipgate-ai-features.md): Overview of the sipgate AI Assist features in the sipgate app - enable and use summaries, subjects, smart answers, and other AI features.
- [Data protection and AI features in the sipgate app](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/datenschutz-und-ai-funktionen-in-der-sipgate-app.md): Answers to questions about data protection and AI features of the sipgate app - summaries, subjects, and data security.
- [How do I set up the sipgate AI Assist webhook?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-richte-ich-den-sipgate-ai-assist-webhook-ein.md): Set up the AI Assist webhook in the sipgate desktop app to automatically send AI Assist results from a channel to external systems.
- [What is sipgate Conversation Intelligence?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-ist-sipgate-conversation-intelligence.md): Conversation Intelligence (CI) explained: account-wide analysis of call content by admins, separate from the user-visible AI Assist features.
- [How can I set up CI webhooks for sipgate Conversation Intelligence?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-ci-webhooks-fur-sipgate-conversational-intelligence-einrichten.md): Set up webhooks to automatically send conversation data to CRM or other systems.
- [What are custom fields?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-sind-custom-fields.md): Custom fields are the global equivalent of Smart Answers and are set up centrally for all users.
- [What are Smart Answers? - Your individual call notes](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-sind-smart-answers-ihre-individuellen-gespraechsnotizen.md): Smart Answers in the sipgate app: create and use individual call notes during calls.
- [How do I configure the user settings in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-konfiguriere-ich-die-benutzereinstellungen-in-der-sipgate-app.md): Configure user settings in the sipgate app – language, ringtone, notifications, and more.
- [How do I set up the browser extension in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-richte-ich-die-browser-erweiterung-in-der-sipgate-app-ein.md): Set up the browser extension for the sipgate app - dial phone numbers directly with click-to-dial.
- [Can I answer calls in the sipgate app using the buttons on my headset?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/kann-ich-anrufe-in-der-sipgate-app-ueber-die-tasten-am-headset-annehmen.md): How to answer calls in the sipgate app using the headset button (HID) – requirements and frequently asked questions.
- [How do I enable microphone access on the device?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-aktiviere-ich-den-mikrofonzugriff-auf-das-endgeraet.md): Instructions for enabling microphone access for the sipgate app on Mac, Windows, and mobile devices.
- [Which audio settings can I adjust in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/welche-audioeinstellungen-kann-ich-in-der-sipgate-app-anpassen.md): Adjust audio settings in the sipgate app – configure microphone, speaker, and ringtone.
- [Which settings do I need for the satellite app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/welche-einstellungen-benotige-ich-fur-die-satellite-app.md): Settings and requirements for using the satellite app
- [sipgate app: errors and solutions](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/sipgate-app-fehler-und-loesungen.md): Common sipgate app errors and their solutions - fix call setup, microphone, and connection issues.
- [Voicemails and IVR](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr.md)
- [Voicemail: your intelligent answering machine](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/voicemail-ihr-intelligenter-anrufbeantworter.md): The sipgate voicemail: your free intelligent answering machine with email notifications and transcription.
- [How do I set up sipgate voicemail?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-richte-ich-die-sipgate-voicemail-ein.md): Set up sipgate voicemail – configure personal announcement, PIN, and notifications.
- [How do I create a group voicemail?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-lege-ich-eine-gruppen-voicemail-an.md): Set up group voicemail in sipgate so teams can receive and manage messages together.
- [How do I upload voicemail greetings?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-lade-ich-die-voicemail-ansagen-hoch.md): Upload your own voicemail greetings in sipgate – file formats, requirements, and instructions.
- [How can I listen to my voicemails?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-kann-ich-meine-voicemails-abhoeren.md): Listen to voicemails in sipgate – by phone, app, or email notification.
- [How do I set up voice menus (IVR) with voice, call, and phone menu?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-richte-ich-sprachmenues-ivr-mit-sprach-anruf-und-telefonmenue-ein.md): Set up voice menus (IVR) with voice, call, and phone menu in sipgate – instructions for admins.
- [How do I enter business hours in a voice menu (IVR)?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-hinterlege-ich-geschaeftszeiten-bei-einem-sprachmenue-ivr.md): Enter business hours in the sipgate voice menu (IVR) – route calls differently depending on the time of day.
- [How do I set up a multi-level voice menu (IVR)?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-richte-ich-ein-mehrstufiges-sprachmenue-ivr-ein.md): Set up a multi-level voice menu (IVR) in sipgate – guide callers through multiple selection levels.
- [Mobile network](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk.md)
- [First steps in sipgate mobile network](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/erste-schritte-im-mobilfunk-von-sipgate.md): First steps with sipgate mobile network – activate SIM card, set up device, and make mobile calls.
- [How do I verify mobile network?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-verifiziere-ich-mobilfunk-mit-videoident-eid-und-autoident.md): Carry out identity verification for sipgate mobile network.
- [How do I set up WhatsApp with a sipgate mobile number?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-richte-ich-whatsapp-mit-einer-sipgate-mobilnummer-ein.md): Set up and verify WhatsApp with a sipgate mobile number or landline number.
- [Functions and keyboard shortcuts in sipgate mobile network](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/funktionen-und-tastenkuerzel-im-mobilfunk-von-sipgate.md): Overview of all mobile network functions and keyboard shortcuts in sipgate – call forwarding, mailbox, and more.
- [What is eSIM and what are the advantages over a SIM card?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/was-ist-die-esim-und-wo-liegen-die-vorteile-gegenueber-einer-sim-karte.md): eSIM explained in sipgate – advantages over the classic SIM card and activation step by step.
- [How do I order and activate a sipgate SIM card?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-bestelle-und-aktiviere-ich-eine-sipgate-sim-karte.md): Instructions for ordering and activating a sipgate SIM card – for admins and users.
- [How do I set up my eSIM/SIM card when changing devices?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-richte-ich-meine-esimsim-karte-bei-einem-geraetewechsel-ein.md): Transfer eSIM or SIM card to the new smartphone when changing devices – here's how.
- [How do I manage mobile options as an admin?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-verwalte-ich-als-admin-mobilfunkoptionen.md): As an admin, centrally manage mobile bookings and SIM cards for all users in the sipgate account.
- [How do I send and receive SMS with sipgate?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-sende-und-empfange-ich-sms-mit-sipgate.md): Send and receive SMS with sipgate – features and limitations of the SMS service.
- [What are the restrictions for receiving SMS?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/was-sind-die-beschraenkungen-beim-empfang-von-sms.md): Restrictions on receiving SMS via sipgate mobile numbers – which SMS messages arrive and which do not.
- [How do I manage my mobile data?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-verwalte-ich-meine-mobilen-daten.md): View and manage mobile data usage in sipgate – volume, usage, and bookings at a glance.
- [4G voice telephony (VoLTE)](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/4g-sprachtelefonie-volte.md): Use 4G voice telephony (VoLTE) in sipgate – better voice quality and faster call setup over LTE.
- [What is Cell Broadcast – emergency alerts on the phone?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/was-ist-cell-broadcastnotfallwarnungen-auf-dem-handy.md): Cell Broadcast explained in sipgate – how to receive emergency alerts on your mobile phone.
- [APN configuration errors and solutions](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/apn-konfiguration-fehler-und-loesungen.md): Common error messages during APN configuration for sipgate mobile network and their solutions.
- [What is automatic third-party protection?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/was-ist-der-automatische-drittanbieterschutz.md): Automatic third-party protection in sipgate – every SIM card is protected by default against unwanted charges.
- [Which mobile data network is available at my location?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/welches-mobile-datennetz-steht-an-meinem-standort-zur-verfuegung.md): Check network coverage: which mobile data network (LTE, 5G) is available at your location for sipgate?
- [How do I set up automatic data booking?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-richte-ich-die-automatische-datenbuchung-ein.md): Set up automatic data booking in sipgate – never be without mobile data volume again.
- [How do I set up internet access on my mobile device?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-richte-ich-den-internetzugang-auf-meinem-mobilen-endgeraet-ein.md): Configure APN settings for sipgate mobile network to set up mobile internet access.
- [How much data do I use? – Data usage analysis](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-viel-datenvolumen-verbrauche-ich-analyse-des-datenverbrauchs.md): Analyze data usage in sipgate – view daily usage and app shares in detail.
- [Can I also use sipgate mobile network abroad?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/kann-ich-den-mobilfunk-von-sipgate-auch-im-ausland-nutzen.md): How to use sipgate mobile network abroad.
- [What are the prices and tariffs for mobile network abroad?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/was-sind-die-preise-und-tarife-fuer-mobilfunk-im-ausland.md): Prices and tariffs for sipgate mobile network abroad – roaming costs in the EU and worldwide.
- [How do I book new data volume and data snacks?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-buche-ich-neues-datenvolumen-und-datensnacks.md): Book data volume and data snacks for sipgate mobile network – manage them as an admin or user in the account.
- [Which devices support eSIM?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/welche-endgeraete-unterstuetzen-die-esim.md): List of smartphones and devices that support the sipgate eSIM – how to check compatibility.
- [How does the eSIM profile get onto my device?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-kommt-das-esim-profil-auf-mein-endgeraet.md): Transfer the eSIM profile to your device – instructions for setup via QR code or manual entry.
- [How can I delete the eSIM profile from my device?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-kann-ich-das-esim-profil-von-meinem-endgeraet-loeschen.md): Remove the eSIM profile from your smartphone – step-by-step instructions for iOS and Android.
- [What is the mobile add-on line?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/was-ist-der-mobile-zusatzanschluss.md): The mobile add-on line in sipgate: equip individuals or devices with mobile network access easily.
- [Frequently asked questions and answers about MultiSIM](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/haeufig-gestellte-fragen-und-antworten-zu-multisim.md): FAQ on the MultiSIM function in sipgate – use multiple SIM cards for one plan.
- [Frequently asked questions and answers about LTE](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/haeufig-gestellte-fragen-und-antworten-zu-lte.md): FAQ about LTE in sipgate – availability, speed, and requirements for mobile internet.
- [Does sipgate or Telefonica track movement profiles?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/gibt-es-ein-bewegungsprofil-tracking-von-sipgate-oder-telefonica.md): Information on data protection in sipgate mobile network – no movement profile tracking by sipgate or Telefonica.
- [Why don’t anonymous calls ring on my sipgate SIM or eSIM?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/warum-klingeln-anonyme-anrufe-nicht-auf-meiner-sipgate-sim-oder-esim.md)
- [Why can I no longer make mobile calls while abroad outside the EU?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/warum-kann-ich-im-nicht-eu-ausland-nicht-mehr-uber-mobilfunk-telefonieren.md): If you are in a country that is not part of the EU, calls via VoLTE are not supported.
- [Event list](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/ereignisliste.md)
- [What is the event list in sipgate?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/ereignisliste/was-ist-die-ereignisliste-bei-sipgate.md): The sipgate event list clearly displays all calls, faxes, and voicemails – functions and usage at a glance.
- [How do I set up notifications for events?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/ereignisliste/wie-richte-ich-benachrichtigungen-fuer-ereignisse-ein.md): Set up notifications for sipgate events – be informed of missed calls by email or push.
- [What are the other actions in sipgate's event list?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/ereignisliste/was-sind-die-weiteren-aktionen-der-ereignisliste-von-sipgate.md): More actions in the sipgate event list: call back, create contact, download fax, and more.
- [Fax](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax.md)
- [How can I send fax documents via the FRITZ!Box?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/wie-kann-ich-faxdokumente-ueber-die-fritzbox-uebermitteln.md): Send fax documents via the FRITZ!Box and sipgate – set up the fax device on the FRITZ!Box.
- [How do I set up fax at sipgate?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/wie-richte-ich-das-fax-bei-sipgate-ein.md): Set up fax with sipgate - receive and send faxes without an external fax machine through your account.
- [How do I create fax for groups?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/wie-lege-ich-fax-fuer-gruppen-an.md): Set up group fax in sipgate so multiple users can receive and manage faxes together.
- [How do I set up sipgate fax printer for Windows?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/wie-richte-ich-sipgate-faxdrucker-fuer-windows-ein.md): Step-by-step guide to setting up the sipgate fax printer on Windows.
- [How do I set up the sipgate fax printer for macOS?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/wie-richte-ich-sipgate-faxdrucker-fuer-macos-ein.md): Step-by-step instructions for setting up the sipgate fax printer on macOS.
- [Fax printer on Mac: errors and solutions](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/faxdrucker-mac-fehler-und-loesungen.md): Troubleshooting for the sipgate fax printer on Mac – login problems, sending errors, and other solutions.
- [Fax printer Windows: errors and solutions](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/faxdrucker-windows-fehler-und-loesungen.md): Troubleshooting the sipgate fax printer on Windows - improve quality, solve connection issues.
- [sipgate sona](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents.md)
- [sipgate sona - your phone assistant](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/sipgate-ai-agents-ihr-telefonassistent.md): sipgate sona: the AI phone assistant automatically answers common customer inquiries and relieves your team.
- [How do I set up sipgate sona?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wie-richte-ich-sipgate-ai-agents-ein.md): Set up sipgate sona – store company data, create playbooks, and activate the assistant.
- [How do I integrate sipgate sona into my routing?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wie-integriere-ich-sipgate-ai-agents-in-mein-routing.md): Integrate sipgate sona into your call routing – step-by-step instructions.
- [Can I connect external tools to AI agents?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/kann-ich-externe-tools-an-ai-agents-anbinden.md): Connect external tools to sipgate sona via MCP server – this is how you expand your assistant’s functionality.
- [How can I set up different scenarios in sipgate sona?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wie-kann-ich-verschiedene-szenarien-im-sipgate-ai-agents-einrichten.md): Configure different scenarios for sipgate sona – FAQ, appointment booking, and custom processes.
- [How does the knowledge in sipgate sona work?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wie-funktioniert-das-wissen-der-sipgate-ai-agents.md): Maintain the knowledge base of sipgate sona – store common customer questions and answers.
- [Where can I find the call logs of sipgate sona?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wo-finde-ich-die-gespraechsprotokolle-von-sipgate-ai-agents.md): View and analyze the call logs of sipgate sona – storage location and access in the app.
- [Which statistics can I evaluate for sipgate sona?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/welche-statistiken-kann-ich-fuer-sipgate-ai-agents-auswerten.md): View statistics and analyses for sipgate sona – call volume, call duration, and success rates.
- [Where can I find the usage overview of my minutes for sipgate sona?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wo-finde-ich-die-verbrauchsuebersicht-meiner-minuten-fuer-sipgate-ai-agents.md): Usage overview for sipgate sona – view minutes used and number of calls per month.
- [What is sipgate Flow?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/was-ist-sipgate-ai-flow.md): sipgate Flow: Integrate external AI agents or voice bots into your sipgate account.
- [sipgate sona: frequently asked questions and answers](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/sipgate-ai-agents-haeufige-fragen-und-antworten.md): Frequently asked questions about sipgate sona – costs, routing, functionality, and use cases.
- [General solutions for making calls with sipgate](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate.md)
- [sipgate softphone errors and solutions](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/sipgate-softphone-fehler-und-loesungen.md): Solutions for common errors with the sipgate softphone and webphone, e.g. missing microphone access or problems when setting up a call.
- [Where can I get current information on outages and planned maintenance work?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/wo-kann-ich-aktuelle-informationen-zu-stoerungen-und-geplanten-wartungsarbeiten.md): View current outages and maintenance work at sipgate – via the status page and feedback form.
- [What can I do if my phone number cannot be reached?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/was-kann-ich-tun-wenn-meine-rufnummer-nicht-erreichbar-ist.md): Help if your sipgate number cannot be reached – check causes and restore availability.
- [What can I do about data misuse?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/was-kann-ich-bei-datenmissbrauch-tun.md): Protective measures for data misuse of your sipgate account – step-by-step instructions for FRITZ!Box, Asterisk, and other devices.
- [How can I fix problems such as interference, echo, and poor voice quality?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/wie-kann-ich-probleme-wie-stoergeraeusche-hall-und-schlechte-sprachqualitaet-beh.md): Tips for improving voice quality in sipgate – eliminate interference, echo, and dropouts.
- [What do the FRITZ!Box error messages mean?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/was-bedeuten-die-fritzbox-fehlermeldungen.md): Overview of the most common FRITZ!Box error messages during sipgate registration with explanations and suggested solutions.
- [What can I do if the dialing code is automatically dialed as well?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/was-kann-ich-tun-wenn-die-vorwahl-automatisch-mitgewaehlt-wird.md): How to disable automatic dialing code in the FRITZ!Box so that internal sipgate extensions are dialed correctly.
- [What can I do if key tones (DTMF) are not transmitted?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/was-kann-ich-tun-wenn-tastentoene-dtmf-nicht-uebertragen-werden.md): Fix DTMF problems in sipgate: how to configure key tone transmission on SNOM, Yealink, and other VoIP devices.
- [What can I do if I have problems with Speedport Hybrid?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/was-kann-ich-tun-wenn-ich-probleme-mit-speedport-hybrid-habe.md): Solution for sipgate registration problems on Speedport Hybrid: replace SIP ID letters with numbers.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.