> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate.md). # Using sipgate - [telephony](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie.md) - [How can I make calls with sipgate?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-kann-ich-mit-sipgate-telefonieren.md): All ways to make calls with sipgate – via app, softphone, IP phone, or mobile network. - [How do I set up sipgate Webphone?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-sipgate-webphone-ein.md): Set up sipgate Webphone and make calls directly in the browser – no additional software required. - [How do I record a phone call?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-zeichne-ich-ein-telefonat-auf.md): Record phone calls with sipgate – activate call recording and observe legal notes. - [How do I enable or disable the price announcement?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-aktiviere-oder-deaktiviere-ich-die-tarifansage.md): Enable or disable the price announcement in sipgate – inform callers about any costs incurred. - [How do I set up automatic prefixing?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-die-automatische-vorwahl-ein.md): Set up automatic prefixing in the sipgate cloud phone system so short numbers are completed correctly. - [What does DTMF mean?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/was-bedeutet-dtmf.md): DTMF explained: what Dual-Tone Multi-Frequency means and how keypad tones are transmitted with sipgate. - [How do I automatically reject calls when I'm already on the phone?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-weise-ich-die-anrufe-automatisch-ab-wenn-ich-bereits-telefoniere.md): Disable call waiting in sipgate – automatically reject incoming calls when you are already on the phone. - [What is the busy lamp field (BLF)?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/was-ist-das-besetztlampenfeld-blf.md): Set up the busy lamp field (BLF) in sipgate – display colleagues' phone status on your own device. - [What do the telephony and error codes mean?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/was-bedeuten-die-telefonie-fehler-codes.md): Overview of sipgate telephony error codes (401, 403, 486, etc.) with explanations and troubleshooting tips. - [What is presence display?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/was-ist-die-praesenzanzeige.md): The sipgate presence display shows the availability status of your colleagues in real time. - [How do I set up autoprovisioning?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-autoprovisionierung-ein.md): Set up autoprovisioning with sipgate – automatically configure and manage IP phones. - [How do I set up visual routing?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-visual-routing-ein.md): Set up visual routing in sipgate – create and manage call flows graphically. - [How do I set up time-based routing?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-zeitbasiertes-routing-ein.md): Set up time-based routing in sipgate – control calls based on office hours, holidays, and weekdays. - [How do I upload custom hold music for call waiting?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-lade-ich-die-individuelle-wartemusik-bei-anruf-halten-hoch.md): Upload your own hold music in sipgate and use it as hold music for calls. - [How do I configure my softphone? - All softphones at a glance](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-konfiguriere-ich-mein-softphone-alle-softphones-im-ueberblick.md): Softphone configuration in sipgate – overview of compatible softphones and setup guides. - [How can I block certain call destinations?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-kann-ich-bestimmte-anrufziele-sperren.md): Block call destinations in sipgate – as an admin, block expensive international numbers or specific phone numbers. - [Block or redirect anonymous and unwanted calls](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/anonyme-und-unerwuenschte-anrufe-blockieren-oder-umleiten.md): Block or specifically redirect anonymous and unwanted calls in sipgate – setup in the account. - [How do I set up call forwarding?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-stelle-ich-weiterleitungen-ein.md): Set up call forwarding in sipgate – as a user or admin, define destinations for unreachable lines. - [How do I set up an additional VoIP line?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-voip-zusatzanschluss-ein.md): Set up an additional VoIP line in sipgate – phones without user assignment for reception or conference rooms. - [How does HD telephony work?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-funktioniert-die-hd-telefonie.md): HD telephony in sipgate: highest voice quality for VoIP calls – automatically included in all tariffs. - [How do conference calls work?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-funktionieren-die-telefonkonferenzen.md): Set up and use conference calls with sipgate – conference room, dial-in numbers, and participant management. - [How do I choose or suppress the caller ID?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-waehle-oder-unterdruecke-ich-die-absenderrufnummer.md): Choose or suppress the caller ID in sipgate – settings for outgoing calls. - [How do I set up a central phone number? - An example use case](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-eine-zentrale-rufnummer-ein-ein-anwendungsbeispiel.md): Set up a central phone number in sipgate – example use case for routing to teams and departments. - [What are the keyboard shortcuts in sipgate?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/was-sind-die-tastenkuerzel-bei-sipgate.md): Keyboard shortcuts during a sipgate call – hold, swap, forward, and other functions. - [How do I set call forwarding on the device?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-stelle-ich-eine-rufumleitung-am-endgeraet-ein.md): Set up call forwarding directly on the VoIP phone – instructions for sipgate-compatible devices. - [How do I set up the function keys on the snom phone?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-die-funktionstasten-auf-dem-snom-telefon-ein.md): Assign function keys on snom IP phones with sipgate – set up speed dial and forwarding. - [How do I set up the function keys on the Yealink phone?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-die-funktionstasten-auf-dem-yealink-telefon-ein.md): Assign function keys on Yealink phones with sipgate functions – setup step by step. - [How can I set the phone to inactive (DND)?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-kann-ich-telefon-auf-inaktiv-stellen-dnd.md): Do Not Disturb (DND) in sipgate: temporarily disable phones so you don't receive calls. - [How do I use sipgate with Starlink?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-nutze-ich-sipgate-mit-starlink.md): Using sipgate with Starlink – important notes and settings for VoIP telephony over satellite internet. - [How do I block Direct IP (SPIT) calls from numbers like 100, 1001 or IP addresses?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-blockiere-ich-direct-ip-spit-anrufe-von-nummern-wie-100-1001-oder-ip-adresse.md): Block unwanted Direct-IP calls (SPIT) on sipgate VoIP phones – protective measures and settings. - [Can I use international phone numbers as the caller ID?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/kann-ich-internationale-telefonnummern-als-absendernummer-setzen.md): Set international phone numbers as the caller ID in sipgate – requirements and limitations. - [How do I set up sipgate Softphone for macOS?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-sipgate-softphone-fuer-macos-ein.md): Set up sipgate Softphone on macOS – installation, Rosetta note for Apple Silicon, and configuration. - [How do I set up sipgate Softphone for Windows?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-sipgate-softphone-fuer-windows-ein.md): Set up sipgate Softphone on Windows – download, installation, and configuration step by step. - [How do I set up sipgate Softphone for Linux?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-sipgate-softphone-fuer-linux-ein.md): Set up sipgate Softphone on Linux – download, installation, and configuration. - [How do I set up SIP signaling via TCP?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-die-sip-signalisierung-via-tcp-ein.md): Configure SIP signaling over TCP in sipgate – for more stable VoIP connections behind firewalls. - [What are codecs?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/was-sind-codecs.md): Audio codecs explained in sipgate – which codecs are supported and how they affect voice quality. - [The sipgate app](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app.md) - [How do I install the sipgate app on Windows?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-installiere-ich-die-sipgate-app-unter-windows.md): Requirements and instructions for installing the sipgate app on Windows desktops. - [How do I install the sipgate app on MacOS?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-installiere-ich-die-sipgate-app-unter-macos.md): Step-by-step instructions for installing the sipgate app on macOS. - [How do I install the sipgate app on Linux?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-installiere-ich-die-sipgate-app-unter-linux.md): Instructions for using the sipgate app on Linux – directly in the browser without separate installation. - [How do I set up the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-richte-ich-die-sipgate-app-ein.md): Initial setup of the sipgate app – download, login, and basic configuration step by step. - [Differences between the sipgate app and sipgate App Business / sipgate App Premium](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/unterschiede-zwischen-der-sipgate-app-und-sipgate-app-business-sipgate-app-premi.md): Comparison of the sipgate app variants: sipgate app, sipgate App Business, and sipgate App Premium at a glance. - [How can I set the sipgate app as the default for calls?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-die-sipgate-app-als-standard-fuer-anrufe-einrichten.md): How to set the sipgate app as the default phone application on macOS and Windows. - [How can I set my caller ID in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-meine-absenderrufnummer-in-der-sipgate-app-setzen.md): How to choose or change your caller ID in the sipgate app for outgoing calls. - [How do I start a call in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-starte-ich-einen-anruf-in-der-sipgate-app.md): How to start an outgoing call in the sipgate app – via dial pad, contact list, or search function. - [How can I connect my CRM system with sipgate?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-mein-crm-system-mit-sipgate-verbinden.md): Set up CRM integration with sipgate – supported systems and instructions for connecting via the sipgate app. - [How can I create contacts and set favorites in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-in-der-sipgate-app-kontakte-anlegen-und-favoriten-setzen.md): Create, edit, and mark contacts as favorites in the sipgate app – step-by-step instructions. - [Which keyboard shortcuts can I use in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/welche-tastaturkuerzel-kann-ich-in-der-sipgate-app-verwenden.md): All keyboard shortcuts and shortcuts for the sipgate app at a glance – make calls and navigate faster. Includes custom keyboard shortcuts. - [How can I forward/transfer calls with the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-mit-der-sipgate-app-anrufe-weiterleitentransferieren.md): Forward or transfer calls in the sipgate app – this is how call handoff works. - [How can I create system logs in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-system-logs-in-der-sipgate-app-erstellen.md): Create and export system logs in the sipgate app – for troubleshooting by sipgate Support. - [What is the sipgate App Mobile?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-ist-die-sipgate-app-mobile.md): The sipgate App Mobile: features, setup, and benefits of the mobile addition to the desktop app. - [What are the differences between the desktop app and the browser app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-sind-die-unterschiede-zwischen-der-desktop-app-und-der-app-im-browser.md): Comparison between the sipgate desktop app and browser app – features, advantages, and limitations. - [Use the sipgate app in the mobile browser](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/sipgate-app-im-mobilen-browser-nutzen.md): How to use the sipgate app in the mobile browser on a smartphone or tablet – setup and limitations. - [Why am I no longer receiving calls in the sipgate app in the browser?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/warum-erhalte-ich-keine-anrufe-mehr-in-der-sipgate-app-im-browser.md): Cause and solution when the sipgate app in the browser no longer signals incoming calls. - [How can I permanently set permissions for the sipgate app in the browser in Safari?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-in-safari-die-berechtigungen-fuer-die-sipgate-app-im-browser-dauerh.md): Save Safari permissions for the sipgate app permanently – set up microphone and notifications. - [How can I allow notifications for the sipgate app in the browser?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-benachrichtigungen-fuer-die-sipgate-app-im-browser-erlauben.md): Enable browser notifications for the sipgate app so incoming calls are displayed reliably. - [How do I allow microphone access for the sipgate app in the browser?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-erlaube-ich-den-mikrofonzugriff-fuer-die-sipgate-app-im-browser.md): This is how to allow microphone access for the sipgate app in the browser – instructions for Chrome, Firefox, and Edge. - [How can I fix login problems in the sipgate app in the browser?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-kann-ich-probleme-beim-anmelden-in-der-sipgate-app-im-browser-beheben.md): Solutions for login problems in the sipgate app in the browser – login errors, white screen, and more. - [What is sipgate AI Assist?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-sind-die-sipgate-ai-features.md): Overview of the sipgate AI Assist functions in the sipgate app – activate and use summaries, subjects, smart answers, and other AI functions. - [How do I set up the sipgate AI Assist webhook?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-richte-ich-den-sipgate-ai-assist-webhook-ein.md): Set up the AI Assist webhook in the sipgate desktop app to automatically send AI Assist results from a channel to external systems. - [What is sipgate Conversation Intelligence?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-ist-sipgate-conversation-intelligence.md): Conversation Intelligence (CI) explained: account-wide analysis of call content by admins, distinct from the user-visible AI Assist functions. - [What are custom fields?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-sind-custom-fields.md): Custom fields are the global equivalent of smart answers and are set up centrally for all users. - [Privacy and AI functions in the sipgate app](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/datenschutz-und-ai-funktionen-in-der-sipgate-app.md): Answers about privacy and AI functions in the sipgate app – summaries, subjects, and data security. - [What are Smart Answers? - Your individual call notes](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/was-sind-smart-answers-ihre-individuellen-gespraechsnotizen.md): Smart Answers in the sipgate app: create and use individual call notes during the call. - [How do I configure user settings in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-konfiguriere-ich-die-benutzereinstellungen-in-der-sipgate-app.md): Configure user settings in the sipgate app – language, ringtone, notifications, and more. - [sipgate app: errors and solutions](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/sipgate-app-fehler-und-loesungen.md): Common errors in the sipgate app and their solutions – fix call setup, microphone, and connection problems. - [How do I set up the browser extension in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-richte-ich-die-browser-erweiterung-in-der-sipgate-app-ein.md): Set up the browser extension for the sipgate app – dial phone numbers directly with click-to-dial. - [Can I accept calls in the sipgate app using the buttons on the headset?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/kann-ich-anrufe-in-der-sipgate-app-ueber-die-tasten-am-headset-annehmen.md): How to accept calls in the sipgate app via the headset button (HID) – requirements and common questions. - [How do I enable microphone access on the device?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/wie-aktiviere-ich-den-mikrofonzugriff-auf-das-endgeraet.md): Instructions for enabling microphone access for the sipgate app on Mac, Windows, and mobile devices. - [Which audio settings can I adjust in the sipgate app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/welche-audioeinstellungen-kann-ich-in-der-sipgate-app-anpassen.md): Adjust audio settings in the sipgate app – configure microphone, speaker, and ringtone. - [Which settings do I need for the satellite app?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/die-sipgate-app/welche-einstellungen-benotige-ich-fur-die-satellite-app.md): Settings and requirements for using the satellite app - [Voicemails and IVR](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr.md) - [Voicemail: your intelligent answering machine](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/voicemail-ihr-intelligenter-anrufbeantworter.md): The sipgate voicemail: your free intelligent answering machine with email notification and transcription. - [How do I set up sipgate voicemail?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-richte-ich-die-sipgate-voicemail-ein.md): Set up sipgate voicemail – configure personal greeting, PIN, and notifications. - [How do I create a group voicemail?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-lege-ich-eine-gruppen-voicemail-an.md): Set up a group voicemail in sipgate so teams can receive and manage messages together. - [How do I upload voicemail greetings?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-lade-ich-die-voicemail-ansagen-hoch.md): Upload your own voicemail greetings in sipgate – file formats, requirements, and instructions. - [How can I listen to my voicemails?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-kann-ich-meine-voicemails-abhoeren.md): Listen to voicemails in sipgate – by phone, app, or email notification. - [How do I set up voice menus (IVR) with voice, call, and phone menus?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-richte-ich-sprachmenues-ivr-mit-sprach-anruf-und-telefonmenue-ein.md): Set up voice menus (IVR) with voice, call, and phone menus in sipgate – instructions for admins. - [How do I store business hours for a voice menu (IVR)?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-hinterlege-ich-geschaeftszeiten-bei-einem-sprachmenue-ivr.md): Store business hours in the sipgate voice menu (IVR) – route calls differently depending on the time of day. - [How do I set up a multi-level voice menu (IVR)?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-richte-ich-ein-mehrstufiges-sprachmenue-ivr-ein.md): Set up a multi-level voice menu (IVR) in sipgate – guide callers through multiple selection levels. - [Mobile network](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk.md) - [First steps in sipgate mobile network](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/erste-schritte-im-mobilfunk-von-sipgate.md): Getting started with sipgate mobile network – activate SIM card, set up device, and make mobile calls. - [How do I verify mobile service with VideoIdent, eID, and AutoIdent?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-verifiziere-ich-mobilfunk-mit-videoident-eid-und-autoident.md): Carry out identity verification for sipgate mobile service via VideoIdent, eID, or AutoIdent. - [How do I set up WhatsApp with a sipgate mobile number?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-richte-ich-whatsapp-mit-einer-sipgate-mobilnummer-ein.md): Set up and verify WhatsApp with a sipgate mobile number or local phone number. - [Functions and keyboard shortcuts in sipgate mobile network](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/funktionen-und-tastenkuerzel-im-mobilfunk-von-sipgate.md): Overview of all mobile network functions and keyboard shortcuts in sipgate – call forwarding, mailbox, and more. - [What is eSIM and what are the advantages over a SIM card?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/was-ist-die-esim-und-wo-liegen-die-vorteile-gegenueber-einer-sim-karte.md): eSIM explained in sipgate – advantages over the classic SIM card and activation step by step. - [How do I order and activate a sipgate SIM card?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-bestelle-und-aktiviere-ich-eine-sipgate-sim-karte.md): Instructions for ordering and activating a sipgate SIM card – for admins and users. - [How do I set up my eSIM/SIM card when changing devices?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-richte-ich-meine-esimsim-karte-bei-einem-geraetewechsel-ein.md): Transfer your eSIM or SIM card to the new smartphone when changing devices – here's how. - [How do I manage mobile options as an admin?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-verwalte-ich-als-admin-mobilfunkoptionen.md): As an admin, centrally manage mobile bookings and SIM cards for all users in the sipgate account. - [How do I send and receive SMS with sipgate?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-sende-und-empfange-ich-sms-mit-sipgate.md): Send and receive SMS with sipgate – functions and limitations of the SMS service. - [What are the limitations when receiving SMS?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/was-sind-die-beschraenkungen-beim-empfang-von-sms.md): Limitations when receiving SMS via sipgate mobile numbers – which SMS arrive and which do not. - [How do I manage my mobile data?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-verwalte-ich-meine-mobilen-daten.md): View and manage mobile data usage in sipgate – volume, usage, and bookings at a glance. - [4G voice telephony (VoLTE)](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/4g-sprachtelefonie-volte.md): Use 4G voice telephony (VoLTE) with sipgate – better voice quality and faster call setup over LTE. - [What is Cell Broadcast – emergency alerts on mobile phones?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/was-ist-cell-broadcastnotfallwarnungen-auf-dem-handy.md): Cell Broadcast explained in sipgate – how to receive emergency alerts on your mobile phone. - [APN configuration errors and solutions](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/apn-konfiguration-fehler-und-loesungen.md): Common error messages during APN configuration for sipgate mobile service and their solutions. - [What is automatic third-party protection?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/was-ist-der-automatische-drittanbieterschutz.md): Automatic third-party protection in sipgate – every SIM card is protected by default against unwanted charges. - [What mobile data network is available at my location?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/welches-mobile-datennetz-steht-an-meinem-standort-zur-verfuegung.md): Check coverage: Which mobile data network (LTE, 5G) is available at your location for sipgate? - [How do I set up automatic data booking?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-richte-ich-die-automatische-datenbuchung-ein.md): Set up automatic data booking in sipgate – never be without mobile data again. - [How do I set up internet access on my mobile device?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-richte-ich-den-internetzugang-auf-meinem-mobilen-endgeraet-ein.md): Configure APN settings for sipgate mobile service to set up mobile internet access. - [How much data do I use? – data usage analysis](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-viel-datenvolumen-verbrauche-ich-analyse-des-datenverbrauchs.md): Analyze data usage in sipgate – view daily usage and app shares in detail. - [Can I use sipgate mobile service abroad too?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/kann-ich-den-mobilfunk-von-sipgate-auch-im-ausland-nutzen.md): How to use sipgate mobile service abroad. - [What are the prices and tariffs for mobile service abroad?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/was-sind-die-preise-und-tarife-fuer-mobilfunk-im-ausland.md): Prices and tariffs for sipgate mobile service abroad – roaming costs in the EU and worldwide. - [How do I book new data volume and data snacks?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-buche-ich-neues-datenvolumen-und-datensnacks.md): Book data volume and data snacks for sipgate mobile service – manage them as an admin or user in the account. - [Which devices support eSIM?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/welche-endgeraete-unterstuetzen-die-esim.md): List of smartphones and devices that support the sipgate eSIM – how to check compatibility. - [How does the eSIM profile get onto my device?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-kommt-das-esim-profil-auf-mein-endgeraet.md): Transfer the eSIM profile to your device – instructions for setup via QR code or manual entry. - [How can I delete the eSIM profile from my device?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-kann-ich-das-esim-profil-von-meinem-endgeraet-loeschen.md): Remove the eSIM profile from your smartphone – step-by-step instructions for iOS and Android. - [What is the mobile additional line?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/was-ist-der-mobile-zusatzanschluss.md): The mobile additional line in sipgate: equip individuals or devices with mobile service easily. - [Frequently asked questions and answers about MultiSIM](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/haeufig-gestellte-fragen-und-antworten-zu-multisim.md): FAQ about the MultiSIM function in sipgate – use multiple SIM cards for one tariff. - [Frequently asked questions and answers about LTE](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/haeufig-gestellte-fragen-und-antworten-zu-lte.md): FAQ about LTE in sipgate – availability, speed, and requirements for mobile internet. - [Is there movement profile tracking by sipgate or Telefonica?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/gibt-es-ein-bewegungsprofil-tracking-von-sipgate-oder-telefonica.md): Information about data privacy in sipgate mobile service – no movement profile tracking by sipgate or Telefonica. - [event list](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/ereignisliste.md) - [What is the event list in sipgate?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/ereignisliste/was-ist-die-ereignisliste-bei-sipgate.md): The sipgate event list clearly displays all calls, faxes, and voicemails – functions and usage at a glance. - [How do I set up notifications for events?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/ereignisliste/wie-richte-ich-benachrichtigungen-fuer-ereignisse-ein.md): Set up notifications for sipgate events – be informed of missed calls by email or push. - [What are the other actions in the sipgate event list?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/ereignisliste/was-sind-die-weiteren-aktionen-der-ereignisliste-von-sipgate.md): Other actions in the sipgate event list: call back, create contact, download fax, and more. - [Fax](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax.md) - [How can I transmit fax documents via FRITZ!Box?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/wie-kann-ich-faxdokumente-ueber-die-fritzbox-uebermitteln.md): Send fax documents via FRITZ!Box and sipgate – set up the fax device on the FRITZ!Box. - [How do I set up fax in sipgate?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/wie-richte-ich-das-fax-bei-sipgate-ein.md): Set up fax in sipgate – receive and send faxes without an external fax machine through your account. - [How do I create fax for groups?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/wie-lege-ich-fax-fuer-gruppen-an.md): Set up group fax in sipgate so multiple users can receive and manage faxes together. - [How do I set up the sipgate fax printer for Windows?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/wie-richte-ich-sipgate-faxdrucker-fuer-windows-ein.md): Step-by-step guide to setting up the sipgate fax printer on Windows. - [How do I set up the sipgate fax printer for macOS?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/wie-richte-ich-sipgate-faxdrucker-fuer-macos-ein.md): Step-by-step instructions for setting up the sipgate fax printer on macOS. - [Fax printer Mac: errors and solutions](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/faxdrucker-mac-fehler-und-loesungen.md): Troubleshooting for the sipgate fax printer on Mac – login problems, sending errors, and further solutions. - [Fax printer Windows: errors and solutions](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/faxdrucker-windows-fehler-und-loesungen.md): Troubleshooting for the sipgate fax printer on Windows – improve quality, resolve connection issues. - [sipgate AI Agents](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents.md) - [sipgate AI Agents - your telephone assistant](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/sipgate-ai-agents-ihr-telefonassistent.md): sipgate AI Agents: the AI phone assistant automatically answers common customer inquiries and relieves your team. - [How do I set up sipgate AI Agents?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wie-richte-ich-sipgate-ai-agents-ein.md): Set up sipgate AI Agents – enter company data, create playbooks, and activate the assistant. - [How do I integrate sipgate AI Agents into my routing?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wie-integriere-ich-sipgate-ai-agents-in-mein-routing.md): Integrate sipgate AI Agents into your call routing – step-by-step instructions. - [Can I connect external tools to AI Agents?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/kann-ich-externe-tools-an-ai-agents-anbinden.md): Connect external tools to sipgate AI Agents via an MCP server – extend the functionality of your assistant. - [How can I set up different scenarios in sipgate AI Agents?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wie-kann-ich-verschiedene-szenarien-im-sipgate-ai-agents-einrichten.md): Configure different scenarios for sipgate AI Agents – FAQ, appointment booking, and custom processes. - [How does the knowledge of sipgate AI Agents work?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wie-funktioniert-das-wissen-der-sipgate-ai-agents.md): Maintain the knowledge base of sipgate AI Agents – store common customer questions and answers. - [Where can I find the call logs of sipgate AI Agents?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wo-finde-ich-die-gespraechsprotokolle-von-sipgate-ai-agents.md): View and analyze the call logs of sipgate AI Agents – storage location and access in the app. - [Which statistics can I evaluate for sipgate AI Agents?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/welche-statistiken-kann-ich-fuer-sipgate-ai-agents-auswerten.md): View statistics and analyses for sipgate AI Agents – call volume, call duration, and success rates. - [Where can I find the usage overview of my minutes for sipgate AI Agents?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wo-finde-ich-die-verbrauchsuebersicht-meiner-minuten-fuer-sipgate-ai-agents.md): Usage overview for sipgate AI Agents – view minutes used and number of calls per month. - [What is sipgate Flow?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/was-ist-sipgate-ai-flow.md): sipgate Flow: integrate external AI agents or voice bots into your sipgate account. - [How can I set up CI webhooks for sipgate Conversation Intelligence?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wie-kann-ich-ci-webhooks-fur-sipgate-conversational-intelligence-einrichten.md): Set up webhooks to automatically send call data to CRM or other systems. - [sipgate AI Agents: frequently asked questions and answers](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/sipgate-ai-agents-haeufige-fragen-und-antworten.md): Frequently asked questions about sipgate AI Agents – costs, routing, features, and use cases. - [General solutions when calling with sipgate](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate.md) - [sipgate Softphone errors and solutions](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/sipgate-softphone-fehler-und-loesungen.md): Solutions for common errors in sipgate Softphone and Webphone, e.g. missing microphone access or problems establishing calls. - [Where can I get up-to-date information on outages and planned maintenance work?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/wo-kann-ich-aktuelle-informationen-zu-stoerungen-und-geplanten-wartungsarbeiten.md): View current outages and maintenance work at sipgate – via the status page and feedback form. - [What can I do if my phone number cannot be reached?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/was-kann-ich-tun-wenn-meine-rufnummer-nicht-erreichbar-ist.md): Help if your sipgate phone number cannot be reached – check the cause and restore availability. - [What can I do in case of data misuse?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/was-kann-ich-bei-datenmissbrauch-tun.md): Protective measures in case of misuse of your sipgate account – step-by-step instructions for FRITZ!Box, Asterisk, and other devices. - [How can I fix issues such as interference noises, echo, and poor voice quality?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/wie-kann-ich-probleme-wie-stoergeraeusche-hall-und-schlechte-sprachqualitaet-beh.md): Tips for improving voice quality in sipgate – fix interference noises, echo, and dropouts. - [What do the FRITZ!Box error messages mean?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/was-bedeuten-die-fritzbox-fehlermeldungen.md): Overview of the most common FRITZ!Box error messages during sipgate registration with explanations and suggested solutions. - [What can I do if the area code is dialed automatically?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/was-kann-ich-tun-wenn-die-vorwahl-automatisch-mitgewaehlt-wird.md): How to disable automatic area code dialing in the FRITZ!Box so internal sipgate extensions are dialed correctly. - [What can I do if keypad tones (DTMF) are not transmitted?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/was-kann-ich-tun-wenn-tastentoene-dtmf-nicht-uebertragen-werden.md): Fix DTMF problems in sipgate: how to configure keypad tone transmission on SNOM, Yealink, and other VoIP devices. - [What can I do if I have problems with Speedport Hybrid?](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/allgemeine-losungen-beim-telefonieren-mit-sipgate/was-kann-ich-tun-wenn-ich-probleme-mit-speedport-hybrid-habe.md): Solution for sipgate registration problems on Speedport Hybrid: replace SIP ID letters with numbers. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.