# Old vs. new sipgate: What changes? In September 2025, sipgate launched a new telephony system live, on which all new customers are already making calls. Existing customers will also be migrated as soon as all previous functions are available on the new web interface. To make it easier for you to get started, the following article provides an overview of all changes: #### Channels In the old web interface, users are created, each with their own routings. At the same time, there are groups in which several users are bundled together and reachable via one phone number, and channels. In the new web interface, all users have a **personal channel**. In addition, users can be logged into several **shared channels** . The group function will not be built into the new web interface. One advantage of shared channels compared with groups is the number of users: groups are limited to a maximum of 25 users per group. Shared channels can accommodate any number of users. Furthermore, the event list is visible to all members of a channel. In addition, the status of the members of a channel is visible. Admins can also **ringing rules** in shared channels. For example, a call can ring all users at the same time or be forwarded in a certain order if the first available user does not answer the call. #### Routing The **assignment** **of phone numbers and extensions** in the routing of individual users in the new web interface is only possible via a **admin** . Users without admin rights can continue to define the forwarding rules for no-answer in the new web interface. In addition, the display for all routings will be adapted to the channel routings. {% hint style="warning" %} Exception: Admins can grant editor rights to individual users. The corresponding editors can make additional changes in shared channels that are withheld from users. {% endhint %} #### Devices In the old web interface, users can create their own routings with up to three linked devices free of charge. In the new web interface, users have the option of registering **any number of devices** in the personal channels. In addition, both the **personal channel** as well as **all shared channels** are shown in the sipgate app and can be individually activated or deactivated there. #### Statistics Previously, in the group statistics, admins could view a summary of calls for the past 30 days for the entire group, in addition to the live display of the number of callers in the queue. With the introduction of channels, admins have access to **daily up-to-date statistics** and can, if needed, perform **individual evaluations** of the users in a channel. In addition, admins are authorized to individually grant access to the statistics to any user, for example the team lead. The retrospective period for the statistics has also been extended, so the statistics can now be viewed retrospectively over several months. The KPI display has also been expanded with additional parameters. #### Sender number With the new web interface, it is now possible to set **any sender number** in the sipgate app. This can be adjusted individually for each personal and shared channel. It is also possible to set a free sender number. #### event list In the new web interface, the event list is divided into two sections. All incoming and outgoing faxes and SMS are still visible in the logged-in area in the section **My telephony → Fax and SMS** . All incoming and outgoing calls are now only shown in the sipgate app in the respective channels with the new web interface. #### Voice quality The new platform offers improved voice quality across all devices (app, desk phone, SIM). #### Migration and costs The upgrade from sipgate classic to sipgate neo is free of charge and takes place gradually. All new customers start directly on sipgate neo. #### Rest API All changes relating to the REST API and sipgate.io are covered in a separate [article](https://help.sipgate.de/hc/de/articles/31396429731357-Was-%C3%A4ndert-sich-mit-dem-neuen-System-in-der-sipgate-REST-API-und-bei-sipgate-io). #### What changes in the app? * **Setting the sender caller ID** The sender number is now stored individually for each channel and no longer needs to be assigned to a phone. The individual channels can be selected in the app's omnibar. * **Muting the sipgate app** The desktop app can be disabled as an extension in a channel; this is also possible from the app in the channel settings. Connected external phones are not affected by this setting. * **Display of forwards** Forwards are shown as the event type "Forward" in the call screen. There it is shown to whom the call is forwarded. The same applies to a manually initiated transfer. * **DND** When DND status is set, users remain logged into their channels. The DND setting is applied to all devices. * **Presence** In the personal channel, users can set the status "not available." They can still be available in shared channels without being reachable via their direct phone number. Logging in and out is done via the sidebar in the app by right-clicking. The status is visible to all members of the account via the app. * **Groups become channels** Every user has a personal channel. Existing groups are converted into shared channels. * **Voicemails also in the inbox** Notifications about incoming voicemails are now also visible in the inbox in the app. * **settings** The app no longer has its own phone list. Reachability is determined via the channels. In the new version, webhooks are a fixed part of the AI functions. Existing beta testers of Smart Answers must switch to the AI functions. * **30-day storage period for calls also applies to the inbox** All events in the inbox are stored for 30 days. * **Team contacts** Team contacts are always called on their personal channel and no longer have multiple numbers. The selection of the respective contact is made via the omnibar. * **Call logging** Missed calls in personal channels are logged. Missed calls in shared channels are not logged. No logging takes place for forwards and voicemails. * **AI for all calls when enabled** If users have activated the AI functions in the app and use another device to make calls, AI summaries and transcriptions are now also created for those calls. * **MS Teams integration (in the app)** MS Teams integration is not yet possible in the new app. * **CRM integration** All calls run through the channel system, which avoids duplicate entries in the CRM. Each conversation is transferred only once. * **Mobile app** Users on sipgate neo use the satellite app for their mobile connection to the sipgate account. After upgrading to sipgate neo, the previous sipgate app no longer works. Users must switch to the satellite app and log in there with their existing sipgate login data. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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