> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/getting-started/readme/die-sipgate-rollen-admins-und-user.md).

# The sipgate roles: admins and users

Depending on when the account was created and your role (admin or user), different functions are available to you. This article explains the differences and shows which settings you can configure yourself.

{% tabs %}
{% tab title="sipgate classic" %}
**Admins**

If you created the account, you are automatically an admin. Admins manage the entire account and can, among other things:

* Book, change, and cancel plans
* Book, port, and assign phone numbers
* Create and manage users or grant admin rights
* Connect external phones (e.g. mobile phones)
* Create groups and assign phone numbers to them
* Top up the account, view invoices and itemized bills
* Create sipgate mobile phones for users

{% hint style="info" %}
**Restrictions**\
Admins cannot view users' event lists or change their notification settings.
{% endhint %}

**user**

Anyone with their own line is a user and receives a personal web login. The following functions are available there, among others:

* Telephony (calls, faxes, SMS, voicemail)
* View event and call lists
* Manage phone numbers and set up call forwarding
* Configure own devices and fax
* Set caller ID numbers
* Manage notifications and block list
* Create contacts
* Order a SIM card, book data volume and voice flat rates
* Change personal data

Mobile service can be activated free of charge. Incoming calls are then possible, as are outgoing calls within the EU.
{% endtab %}

{% tab title="sipgate neo" %}
**Web app**

The web app is the central interface. You log in via **login.sipgate.com** it. After that, you will see the overview with all settings relevant to your role.

**Admins**

Admins have access to all areas of the account. These include:

* Create, delete, and manage users
* Book, delete, and assign phone numbers
* Create and manage locations
* Set up landline numbers, extensions, mobile, and fax connections
* Manage AI Frontdesk, conference rooms, and IVR menus
* View and change account and address data

**user**

Users without admin rights see only their own areas after logging in. There they can:

* Use channels (log in and out, adjust forwarding rules)
* Manage own devices and apps
* Create, edit, and delete contacts
* View mobile options, book data volume and flat rates
* View and send faxes and SMS
* Set up notifications, maintain block list
* Change personal data
  {% endtab %}
  {% endtabs %}


---

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