The sipgate roles: admins and users
Overview of the sipgate roles – which functions and rights admins and users have in account management.
Depending on the account creation date and your role (admin or user), different functions are available to you. This article explains the differences and shows which settings you can make yourself.
Admins
If you created the account, you are automatically an admin. Admins manage the entire account and can, among other things:
Book, change, and cancel plans
Book, port, and assign phone numbers
Create and manage users or grant admin rights
Integrate external phones (e.g., mobile phones)
Create groups and equip them with phone numbers
Top up account balance, view invoices and itemized call records
Create sipgate mobile phones for users
Restrictions Admins cannot view users' event lists or change their notification settings.
user
Anyone with their own line is a user and receives a personal web login. There they have access to the following functions, among others:
Telephony (calls, faxes, SMS, voicemail)
View event and call lists
Manage phone numbers and set up call forwarding
Configure own devices and fax
Set caller ID numbers
Manage notifications and block list
Create contacts
Order SIM card, book data volume and voice flat rates
Change personal data
Mobile service can be activated free of charge. Incoming calls are then possible, as well as outgoing calls within the EU.
Web app
The web app is the central interface. You log in via login.sipgate.com . After that, you will see the overview with all settings relevant to your role.
Admins
Admins have access to all areas of the account. These include:
Create, delete, and manage users
Book, delete, and assign phone numbers
Create and manage locations
Set up landline numbers, extensions, mobile and fax lines
Manage AI Frontdesk, conference rooms, and IVR menus
View and change account and address data
user
Users without admin rights only see their own areas after logging in. There they can:
Use channels (log in and out, adjust forwarding rules)
Manage their own devices and apps
Create, edit, and delete contacts
View mobile options, book data volume and flat rates
View and send faxes and SMS
Set up notifications, maintain block list
Change personal data
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