The sipgate roles: admins and users

Overview of the sipgate roles – which functions and rights admins and users each have in account management.

Depending on the account creation date and your role (admin or user), different functions are available to you. This article explains the differences and shows which settings you can configure yourself.

sipgate classic

Admins

If you created the account, you are automatically an admin. Admins manage the entire account and can, among other things:

• Book, change, and cancel tariffs

• Book, port, and assign phone numbers

• Create and manage users or grant admin rights

• Integrate external phones (e.g. mobile phones)

• Create groups and equip them with phone numbers

• Top up account balance, view invoices and itemized call records

• Create sipgate mobile phones for users

Restrictions Admins cannot view users' event lists or change their notification settings.

User

Every person with their own line is a user and receives a personal web login. The following functions are available there, among others:

• Telephony (calls, faxes, SMS, voicemail)

• View event and call lists

• Manage phone numbers and set up call forwarding

• Configure your own devices and fax

• Set sender phone numbers

• Manage notifications and block list

• Create contacts

• Order a SIM card, book data plans and voice flat rates

• Change personal data

Mobile service can be activated free of charge. Incoming calls are then possible, as are outgoing calls within the EU.

sipgate neo

Web app

The web app is the central interface. You log in via login.sipgate.com in. After that, you will see the overview with all settings relevant to your role.

Admins

Admins have access to all areas of the account. These include:

• Create, delete, and manage users

• Book, delete, and assign phone numbers

• Create and manage locations

• Set up landline numbers, extensions, mobile and fax connections

• Manage AI Frontdesk, conference rooms, and IVR menus

• View and change account and address data

User

Users without admin rights only see their own areas after logging in. There they can:

• Use channels (log in and out, adjust forwarding rules)

• Manage their own devices and apps

• Create, edit, and delete contacts

• View mobile options, book data plans and flat rates

• View and send faxes and SMS

• Set up notifications, maintain block list

• Change personal data