> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/getting-started/konfigurationsanleitungen/snom-telefon-reagiert-sehr-langsam-nach-autoprovisonierung.md).

# SNOM phone responds very slowly after autoprovisioning

If Snom phones have been autoprovisioned and contact synchronization is also enabled, it may happen that the phone sometimes does not respond to commands at all or only with a significant delay. This is usually due to a too large number of contacts that are synchronized regularly.

In that case, the **intervals** should be increased in which the contacts are resynchronized:

Log in to the Snom web interface ➔ Identity ➔ Functions ➔ Phone download interval

Here you can set the intervals for a synchronization, maximum 1209600 seconds (= 14 days).

{% hint style="info" %}
Important: If you enter 0 as the interval, the phone will only sync on restart and not otherwise.
{% endhint %}

Alternatively, synchronization can also be set to a **specific time** of day. In the following example, synchronization takes place every day at 23:00:

{% code title="snom-provisioning-config.xml" %}

```xml
<prov_polling_enabled perm="RW">on</prov_polling_enabled>
<prov_polling_mode perm="RW">abs</prov_polling_mode>
<prov_polling_time perm="RW">23:00</prov_polling_time>
```

{% endcode %}

Further information can be found in the [Snom Help Center](https://service.snom.com/display/wiki/tbook_download_interval) to be found.


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