How do I verify my business location with sipgate?

How to verify your business location with sipgate - required documents, process, and notes for international locations.

Before you can make calls with sipgate, your locations must be verified. This ensures we comply with the legal requirements of the Federal Network Agency and makes sure phone numbers are not misused. Verification is only required once and must be carried out by admins of the account.

Create location and start verification

1

Open locations

As an admin, open the account management and go to Locations.

2

Create location

Create a new location.

3

Start verification

After creating it, you will automatically be prompted to verify the location.

Proof for German locations

To verify a location in Germany, upload proof showing the company’s address. Accepted documents include, for example:

• extract from the commercial register

• business registration

• Land register extract

• Lease agreement with the location address

Submit the documents via file upload. Review usually takes a few days.

Verification of international locations

For locations outside Germany, please follow the instructions when booking international phone numbers and upload the requested documents.

Using locations that have not yet been verified

You can set up a location even if verification is not yet complete. The following functions are already available to you:

• Book phone numbers and assign them to users or groups

• Start porting existing phone numbers

However, telephony will only be enabled after successful verification.

Verify additional locations

If you want to create additional locations, also go to the Account management → Locations.

1. Select the three-dot icon next to the location.

2. Upload the required documents or start verification.