> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/getting-started/alles-fur-den-start-mit-sipgate/wie-richte-ich-einen-sipgate-account-ein.md).

# How do I set up a sipgate account?

You can only make calls once you have set up your location [verified](https://help.sipgate.de/hc/de/articles/360019995317-Wie-verifiziere-ich-meinen-Unternehmensstandort-bei-sipgate) done. In advance, you can already add users, book and assign phone numbers, and create groups and channels. You can also configure your phones or other devices.

{% tabs %}
{% tab title="sipgate classic" %}
**Video: First steps**

When you log in to your sipgate account as an admin, you will see the **account management** – the central starting point for all settings. If you created the account, you are automatically an administrator.

**Book a plan**\
After the trial period, you need to choose a plan in your account. Three plans are available; you can switch at any time, but refunds are not issued. So switch at the end of the month.

**Book phone numbers**\
During the 30-day trial period, you have five test numbers with the area code **0211** available. These expire after 30 days. By then at the latest, you must book your own phone numbers **book** or **port**, if you want to bring existing phone numbers.

Here's how:

* As an admin, in the menu **Account → Administration** open.
* **Phone number contracts** select and book new phone numbers.

{% hint style="warning" %}
Please note: Before you can make calls with a (test) phone number, for legal reasons you must **verify your location**. You will receive an email with all the steps.\
If you have any questions: **0211 63553355**
{% endhint %}

**Create users**

* In **Account administration → Users** go to it.
* At **+ Add user** click, enter the data, and save.
* The new user automatically receives an email with login details.

**Assign phone numbers**\
Phone numbers are first assigned to a **user**, then to a **device** .

* **When creating a user:** Select a phone number directly.
* **Later:** Under **Account administration → Phone numbers** select the destination, choose a user, and confirm with **Save routing** confirm.

Users can in their own account under **Telephony → Edit routing → + Add phone number** assign numbers to devices themselves. Alternatively, administrators can also make the assignment.

![sipgate-help-center-adminuser1.png](/files/e6235c2bd634830db883ecd22f969c600fa5130a)
{% endtab %}

{% tab title="sipgate neo" %}
On sipgate neo, after registration you need to complete a few basic steps before you can start making calls. These include creating and verifying a location, setting up users, and booking or porting phone numbers.

**Create and verify location**\
Create and verify your company location. You can find all details in the article *How do I verify my company location at sipgate?*

**Create and assign users**

* Menu **Phone system → Users** open.
* At **Create users** click.
* Enter first and last name as well as a valid email address.
* Assign user to a location.

**Set up phone numbers**\
Under **Phone system → Numbers** you can add phone numbers.

**Port numbers**

* **Start porting** and select the desired options.
* Enter the required data and confirm the porting.

**Book new phone numbers**

* At **Book** click.
* Choose between local, mobile, or international phone numbers.
* Choose a number block (block of 3, 10, or 100) and confirm with **Book**.

**Assign phone numbers**

* Under **Phone system → Numbers** select the desired number.
* At **Select destination** click (e.g., user, fax, VoIP extension, shared channel).
* Under **User → Routing rules** Set call behavior.
  {% endtab %}
  {% endtabs %}

**Add additional devices**

#### **VoIP phone, mobile or external device**

You can use up to two VoIP phones per user. Additional devices incur a charge.\
In the **Account administration → Users** open, click **Add device** and choose the device type (VoIP phone, mobile device, external phone).

#### **Configure VoIP phone**

Creating a VoIP phone creates a telephony endpoint in routing. To actually be able to make calls, you must then **configure** – e.g. connect a desk phone or softphone.

#### **Activate mobile device**

If you create a mobile device, activate it with a **SIM card or eSIM**, in order to make calls. The article [Mobile network management for admins](https://help.sipgate.de/hc/de/articles/4986539161757) explains the individual steps.

#### **Use softphone**

The **sipgate softphone** is already preconfigured with your telephony data and offers the **fastest way to your first call** – simply download, log in, and get started.

![](/files/b6f0bd57398480a15cde3b16afe49be5d4505a71)

**VoIP extensions: Create extensions without a user**

You can also create phones without a user, for example for shared devices or locations.\
In the **Account administration → VoIP extensions → + Add VoIP extension** click, assign a name, and then under **SIP credentials** retrieve the login details.

![](/files/31b5851dd51c53482c01d78c523de113a6049e7d)

You can find the SIP credentials by clicking the newly created extension under SIP credentials.

![](/files/05b9b2f54f888fbcf25c133b181dfc36b2eae0e4)

**How can I switch the user interface language to English?**

Under **My telephony → User settings → gear icon Language** you can switch the interface to **English** .

![](/files/89b18aeca095303662c19e057b661b8d257a6c1c)


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