> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/getting-started/alles-fur-den-start-mit-sipgate/wie-richte-ich-einen-sipgate-account-ein.md).

# How do I set up a sipgate account?

You can only make calls once you have your location [verified](https://help.sipgate.de/hc/de/articles/360019995317-Wie-verifiziere-ich-meinen-Unternehmensstandort-bei-sipgate) set up. Before that, you can already add users, book and assign phone numbers, and create groups and channels. You can also configure your phones or other devices in advance.

{% tabs %}
{% tab title="sipgate classic" %}
**Video: First steps**

When you log into your sipgate account as an admin, you will see the **account management** – the central starting point for all settings. Once you've created the account, you are automatically an administrator.

**Book plan**\
After the trial period, you must choose a plan in your account. There are three plans available; you can switch at any time, but refunds are not issued. So switch at the end of the month.

**Book phone numbers**\
During the 30-day trial period, you have five test numbers with the area code **0211** available to you. These expire after 30 days. By then at the latest, you must book your own phone numbers **book** or **port**, if you want to bring existing phone numbers with you.

Here's how:

* As an admin, in the menu **Account → Administration** open.
* **Phone number contracts** select and book new phone numbers.

{% hint style="warning" %}
Note: Before you can make calls with a (test) number, you must for legal reasons verify your **verify your location**. You will receive an email with all the steps.\
If you have any questions: **0211 63553355**
{% endhint %}

**Create users**

* In **Account management → Users** go.
* On **+ Add user** click, enter data, and save.
* The new user automatically receives an email with login details.

**Assign phone numbers**\
Phone numbers are first assigned to a **user**, then to a **device** assigned.

* **When creating a user:** Select phone number directly.
* **Later:** Under **Account management → Phone numbers** select the destination, select user and confirm with **Save routing** confirm.

Users can, in their own account under **Telephony → Edit routing → + Add phone number** assign phone numbers to devices themselves. Alternatively, administrators can also do the assignment.

![sipgate-help-center-adminuser1.png](/files/e6235c2bd634830db883ecd22f969c600fa5130a)
{% endtab %}

{% tab title="sipgate neo" %}
On sipgate neo, after registration you must carry out a few basic steps before you can start making calls. These include creating and verifying a location, setting up users, and booking or porting phone numbers.

**Create and verify location**\
Create your company location and verify it. All details can be found in the article *How do I verify my company location with sipgate?*

**Create and assign users**

* Menu **Phone system → Users** open.
* On **Create users** click.
* Enter first and last name as well as valid email address.
* Assign user to a location.

**Set up phone numbers**\
Under **Phone system → Phone numbers** you can add phone numbers.

**Port phone numbers**

* **Start porting** and select desired options.
* Enter required data and confirm porting.

**Book new phone numbers**

* On **Book** click.
* Choose between local, mobile or international phone numbers.
* Choose a number block (3-number, 10-number, 100-number block) and confirm with **Book**.

**Assign phone numbers**

* Under **Phone system → Phone numbers** select desired number.
* On **Select destination** click (e.g. user, fax, VoIP extension, shared channel).
* Under **Users → Routing rules** Define call behavior.
  {% endtab %}
  {% endtabs %}

**Create additional devices**

#### **VoIP phone, mobile or external device**

You can use up to two VoIP phones per user. Additional devices are subject to a fee.\
In the **Account management → Users** open, click on **Add device** click and choose device type (VoIP phone, mobile device, external telephone).

#### **Configure VoIP phone**

Creating a VoIP phone creates a telephony endpoint in routing. To actually make calls, you must then **configure** – e.g. connect a desk phone or softphone.

#### **Activate mobile device**

If you create a mobile device, activate it with a **SIM card or eSIM**, in order to be able to make calls. The article [Mobile communications management for admins](https://help.sipgate.de/hc/de/articles/4986539161757) explains the individual steps.

#### **Use softphone**

The **sipgate softphone** is already preconfigured with your telephony data and offers the **fastest way to your first call** – just download, log in, and get started.

![](/files/b6f0bd57398480a15cde3b16afe49be5d4505a71)

**VoIP extension: Create extensions without users**

You can also create phones without users, for example for shared devices or locations.\
In the **Account management → VoIP extensions → + Add VoIP extension** click, assign a name, and then under **SIP credentials** retrieve the login data.

![](/files/31b5851dd51c53482c01d78c523de113a6049e7d)

You can find the SIP login data by clicking on the newly created extension under SIP credentials.

![](/files/05b9b2f54f888fbcf25c133b181dfc36b2eae0e4)

**How can I switch the user interface language to English?**

Under **My telephony → User settings → gear icon Language** you can switch the interface to **English** switch.

![](/files/89b18aeca095303662c19e057b661b8d257a6c1c)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.sipgate.de/cloud-telefonanlage/en/getting-started/alles-fur-den-start-mit-sipgate/wie-richte-ich-einen-sipgate-account-ein.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.