> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/getting-started/alles-fur-den-start-mit-sipgate/wie-richte-ich-einen-sipgate-account-ein.md).

# How do I set up a sipgate account?

Step-by-step instructions for setting up your sipgate account – verify location, create users, assign numbers, and configure devices.

You can only make calls once you have your location [verified](https://help.sipgate.de/hc/de/articles/360019995317-Wie-verifiziere-ich-meinen-Unternehmensstandort-bei-sipgate) set up. In advance, you can already add users, book and assign phone numbers, and create groups and channels. You can also configure your phones or other end devices.

{% tabs %}
{% tab title="sipgate classic" %}
**Video: First steps**

When you log in to your sipgate account as an admin, you will see the **account management** – the central starting point for all settings. If you created the account, you are automatically an administrator.

**Book plan**\
After the trial period, you must choose a plan in your account. Three plans are available; switching is possible at any time, but refunds are not issued. So switch at the end of the month.

**Book phone numbers**\
During the 30-day trial period, you have five test numbers with the area code **0211** available. These expire after 30 days. By then at the latest, you must book your own phone numbers **book** or **port**, if you want to port existing phone numbers.

Here's how:

* As an admin in the menu **Account → Administration** open.
* **Phone number contracts** select and book new phone numbers.

{% hint style="warning" %}
Please note: Before you can make calls with a (test) phone number, for legal reasons you must your **location**. You will receive an email with all the steps.\
If you have any questions: **0211 63553355**
{% endhint %}

**Create user**

* In **Account administration → Users** go.
* On **+ Add user** click, enter the data, and save.
* The new user automatically receives an email with login details.

**Assign phone numbers**\
Phone numbers are first assigned to a **user**, then to a **device** assigned.

* **When creating a user:** Select the phone number directly.
* **Later:** Under **Account administration → Phone numbers** select the destination, choose the user, and confirm with **Save routing** confirm.

Users can in their own account under **Telephony → Edit routing → + Add phone number** assign phone numbers to devices themselves. Alternatively, assignment can also be done by administrators.

![sipgate-Hilfecenter-adminuser1.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-bf281c228e40e72686766e9437fb2aeb7445ab03%2Fsipgate-Hilfecenter-adminuser1.png?alt=media)
{% endtab %}

{% tab title="sipgate neo" %}
On sipgate neo, after registration you must complete a few basic steps before you can start making calls. These include creating and verifying a location, setting up users, and booking or porting phone numbers.

**Create and verify location**\
Create and verify your company location. You can find all details in the article *How do I verify my company location at sipgate?*

**Create and assign users**

* Menu **Phone system → Users** open.
* On **Create user** click.
* Enter first and last name as well as a valid email address.
* Assign user to a location.

**Set up phone numbers**\
Under **Phone system → Phone numbers** you can add phone numbers.

**Port phone numbers**

* **Start porting** and select the desired options.
* Enter the required data and confirm the porting.

**Book new phone numbers**

* On **Book** click.
* Choose between local, mobile, or international phone numbers.
* Choose a phone number block (3, 10, or 100 numbers) and confirm with **Book**.

**Assign phone numbers**

* Under **Phone system → Phone numbers** select the desired number.
* On **Select destination** click (e.g. user, fax, VoIP additional line, shared channel).
* Under **Users → Routing rules** Set call behavior.
  {% endtab %}
  {% endtabs %}

**Create additional devices**

#### **VoIP phone, mobile, or external device**

You can use up to two VoIP phones per user. Additional devices incur a fee.\
In the **Account administration → Users** open, click on **Add device** and choose the device type (VoIP phone, mobile device, external phone).

#### **Configure VoIP phone**

Creating a VoIP phone creates a telephony endpoint in routing. To actually make calls, you must then **configure** – e.g. connect a desk phone or softphone.

#### **Activate mobile device**

If you create a mobile device, activate it with a **SIM card or eSIM**, to be able to make calls. The article [Mobile network management for admins](https://help.sipgate.de/hc/de/articles/4986539161757) explains the individual steps.

#### **Using a softphone**

The **sipgate Softphone** is already preconfigured with your telephony data and offers the **fastest way to your first call** – simply download, log in, and get started.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-d4c798fbc2c58fc2b79d47f444853ba1b4c9d83f%2Fmceclip2.jpg?alt=media)

**VoIP additional lines: create lines without users**

You can also create phones without users, for example for shared devices or locations.\
In the **Account administration → VoIP additional lines → + Add VoIP additional line** click, assign a name, and then under **SIP credentials** retrieve the credentials.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-1810757b7f68a2b0464e8637325e4a79b9ccb48e%2Fmceclip1.jpg?alt=media)

You can find the SIP credentials by clicking the newly created line under SIP credentials.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-88a5a8883cd803d61914602e1c1006bb7ccd1d9a%2Fmceclip0.jpg?alt=media)

**How can I change the user interface language to English?**

Under **My telephony → User settings → gear icon language** you can set the interface to **English** change.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-ff17422a78e6c02261ccfa04d22f389e0b91f5ea%2Fmceclip3.jpg?alt=media)


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