How do I set up a sipgate account?
Step-by-step instructions for setting up your sipgate account – verify location, create users, assign numbers, and configure devices.
You can only make calls once you have verified your location. Before that, you can already add users, book and assign phone numbers, and create groups and channels. Your phones or other end devices can also already be configured.
Video: First steps
When you log in as an admin to your sipgate account, you will see the account management – the central starting point for all settings. If you created the account, you are automatically an administrator.
Book tariff After the trial phase, you must choose a tariff in your account. Three tariffs are available; you can switch at any time, but refunds are not issued. So switch at the end of the month.
Book phone numbers During the 30-day trial phase, five test phone numbers with the area code 0211 are available to you. These expire after 30 days. By then at the latest, you must book your own phone numbers book or port, if you want to bring existing phone numbers with you.
Here's how:
As an admin, in the menu Account → Administration open.
phone number contracts select and book new phone numbers.
Please note: Before you can make calls with a (test) phone number, for legal reasons you must location. You will receive an email with all the steps. If you have questions: 0211 63553355
Create user
In Account management → Users go.
At + Add user click, enter data, and save.
The new user automatically receives an email with login details.
Assigning phone numbers Phone numbers are first assigned to a user, then to a device .
When creating a user: Select phone number directly.
Later: Under Account management → Phone numbers select the destination, choose user, and confirm with save routing confirm.
Users can assign phone numbers to devices themselves in their own account under Telephony → Edit routing → + Add phone number Alternatively, assignment can also be done by administrators.
On sipgate neo, after registration you must complete a few basic steps before you can start making calls. These include creating and verifying a location, setting up users, and booking or porting phone numbers.
Create and verify location Create and verify your company location. You can find all details in the article How do I verify my company location with sipgate?
Create and assign users
Menu Phone system → Users open.
At Create user click.
enter first and last name as well as a valid email address.
Assign user to a location.
Set up phone numbers Under Phone system → Phone numbers you can add phone numbers.
Port phone numbers
Start porting and select the desired options.
Enter the required data and confirm porting.
Book new phone numbers
At Book click.
Choose between local, mobile, or international phone numbers.
Choose a number block (3-, 10-, or 100-number block) and confirm with Book.
Assign phone numbers
Under Phone system → Phone numbers select desired number.
At Select destination click (e.g. user, fax, VoIP extension, shared channel).
Under User → Routing rules set call behavior.
Create additional devices
VoIP phone, mobile or external device
You can use up to two VoIP phones per user. Additional devices are subject to a charge. In the Account management → Users open, click on Add device and choose device type (VoIP phone, mobile device, external phone).
Configure VoIP phone
Creating a VoIP phone creates a telephony endpoint in routing. For actual calling to be possible, you must then configure the device - e.g. connect a desk phone or softphone.
Activate mobile device
If you create a mobile device, activate it with a SIM card or eSIM, to be able to make calls. The article Mobile management for admins explains the individual steps.
Use softphone
The sipgate softphone is already preconfigured with your telephony data and offers the fastest way to your first call – just download, log in, and get started.
VoIP extension lines: create lines without users
You can also create phones without users, for example for shared devices or locations. In the Account management → VoIP extension lines → + Add VoIP extension line click, assign a name, and then under SIP credentials retrieve the login details.
You can find the SIP credentials by clicking on the newly created line under SIP credentials.
How can I switch the user interface language to English?
Under My telephony → User settings → gear icon Language you can change the interface to English switch.
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