# How do I set up a sipgate account?

You can only make calls once you have [verified](https://help.sipgate.de/hc/de/articles/360019995317-Wie-verifiziere-ich-meinen-Unternehmensstandort-bei-sipgate) your location. Before that, you can already add users, book and assign phone numbers, and create groups and channels. Your phones or other end devices can also already be configured.

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**Video: First steps**

When you log in as an admin to your sipgate account, you will see the **account management** – the central starting point for all settings. If you created the account, you are automatically an administrator.

**Book tariff**\
After the trial phase, you must choose a tariff in your account. Three tariffs are available; you can switch at any time, but refunds are not issued. So switch at the end of the month.

**Book phone numbers**\
During the 30-day trial phase, five test phone numbers with the area code **0211** are available to you. These expire after 30 days. By then at the latest, you must book your own phone numbers **book** or **port**, if you want to bring existing phone numbers with you.

Here's how:

* As an admin, in the menu **Account → Administration** open.
* **phone number contracts** select and book new phone numbers.

{% hint style="warning" %}
Please note: Before you can make calls with a (test) phone number, for legal reasons you must **location**. You will receive an email with all the steps.\
If you have questions: **0211 63553355**
{% endhint %}

**Create user**

* In **Account management → Users** go.
* At **+ Add user** click, enter data, and save.
* The new user automatically receives an email with login details.

**Assigning phone numbers**\
Phone numbers are first assigned to a **user**, then to a **device** .

* **When creating a user:** Select phone number directly.
* **Later:** Under **Account management → Phone numbers** select the destination, choose user, and confirm with **save routing** confirm.

Users can assign phone numbers to devices themselves in their own account under **Telephony → Edit routing → + Add phone number** Alternatively, assignment can also be done by administrators.

![sipgate help center adminuser1.png](/files/e6235c2bd634830db883ecd22f969c600fa5130a)
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{% tab title="sipgate neo" %}
On sipgate neo, after registration you must complete a few basic steps before you can start making calls. These include creating and verifying a location, setting up users, and booking or porting phone numbers.

**Create and verify location**\
Create and verify your company location. You can find all details in the article *How do I verify my company location with sipgate?*

**Create and assign users**

* Menu **Phone system → Users** open.
* At **Create user** click.
* enter first and last name as well as a valid email address.
* Assign user to a location.

**Set up phone numbers**\
Under **Phone system → Phone numbers** you can add phone numbers.

**Port phone numbers**

* **Start porting** and select the desired options.
* Enter the required data and confirm porting.

**Book new phone numbers**

* At **Book** click.
* Choose between local, mobile, or international phone numbers.
* Choose a number block (3-, 10-, or 100-number block) and confirm with **Book**.

**Assign phone numbers**

* Under **Phone system → Phone numbers** select desired number.
* At **Select destination** click (e.g. user, fax, VoIP extension, shared channel).
* Under **User → Routing rules** set call behavior.
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**Create additional devices**

#### **VoIP phone, mobile or external device**

You can use up to two VoIP phones per user. Additional devices are subject to a charge.\
In the **Account management → Users** open, click on **Add device** and choose device type (VoIP phone, mobile device, external phone).

#### **Configure VoIP phone**

Creating a VoIP phone creates a telephony endpoint in routing. For actual calling to be possible, you must then **configure** the device - e.g. connect a desk phone or softphone.

#### **Activate mobile device**

If you create a mobile device, activate it with a **SIM card or eSIM**, to be able to make calls. The article [Mobile management for admins](https://help.sipgate.de/hc/de/articles/4986539161757) explains the individual steps.

#### **Use softphone**

The **sipgate softphone** is already preconfigured with your telephony data and offers the **fastest way to your first call** – just download, log in, and get started.

![](/files/b6f0bd57398480a15cde3b16afe49be5d4505a71)

**VoIP extension lines: create lines without users**

You can also create phones without users, for example for shared devices or locations.\
In the **Account management → VoIP extension lines → + Add VoIP extension line** click, assign a name, and then under **SIP credentials** retrieve the login details.

![](/files/31b5851dd51c53482c01d78c523de113a6049e7d)

You can find the SIP credentials by clicking on the newly created line under SIP credentials.

![](/files/05b9b2f54f888fbcf25c133b181dfc36b2eae0e4)

**How can I switch the user interface language to English?**

Under **My telephony → User settings → gear icon Language** you can change the interface to **English** switch.

![](/files/89b18aeca095303662c19e057b661b8d257a6c1c)


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