How do I set up a sipgate account?
Step-by-step instructions for setting up your sipgate account – verify location, add users, assign numbers, and configure devices.
You can only make calls once you have your location verified set up. Before that, you can already add users, book and assign phone numbers, and create groups and channels. You can also configure your phones or other end devices in advance.
Video: First steps
When you log in to your sipgate account as an admin, you will see the account management – the central starting point for all settings. If you created the account, you are automatically an administrator.
Book a plan After the trial phase, you must choose a plan in your account. Three plans are available; you can switch at any time, but refunds are not possible. So switch at the end of the month.
Book phone numbers During the 30-day trial period, five test numbers with the area code 0211 are available to you. These expire after 30 days. By then at the latest, you must book or port, if you want to bring existing phone numbers with you.
Here's how:
As an admin, in the menu Account → Administration open.
phone number contracts select and book new phone numbers.
Create user
In Account management → Users go.
At + Add user click, enter the data and save.
The new user automatically receives an email with login credentials.
Assign phone numbers Phone numbers are first assigned to a User, then to a device assigned.
When creating a user: Select a phone number directly.
Later: Under Account management → Phone numbers select the destination, choose the user and confirm with Save routing confirm.
Users can, in their own account, under Telephony → Edit routing → + Add phone number assign phone numbers to devices themselves. Alternatively, the assignment can also be done by administrators.
On sipgate neo, after registration you must complete a few basic steps before you can start making calls. These include creating and verifying a location, setting up users, and booking or porting phone numbers.
Create and verify location Create and verify your company location. You can find all details in the article How do I verify my company location at sipgate?
Create and assign users
Menu Phone system → Users open.
At Create user click.
Enter first and last name and a valid email address.
Assign user to a location.
Set up phone numbers Under Phone system → Phone numbers you can add phone numbers.
Port phone numbers
Start porting and select the desired options.
Enter the required data and confirm the porting.
Book new phone numbers
At Book click.
Choose between local, mobile, or international phone numbers.
Choose a number block (block of 3, 10, or 100) and confirm with Book.
Assign phone numbers
Under Phone system → Phone numbers select desired number.
At Select destination click (e.g. user, fax, VoIP add-on line, shared channel).
Under Users → Routing rules Define call behavior.
Create additional devices
VoIP phone, mobile or external device
You can use up to two VoIP phones per user. Additional devices are subject to a fee. In the Account management → Users open, click on Add device and choose a device type (VoIP phone, mobile device, external phone).
Configure VoIP phone
Creating a VoIP phone creates a telephony endpoint in routing. For calls to actually be possible, you must then configure – e.g. connect a desk phone or softphone.
Activate mobile device
If you create a mobile device, activate it with a SIM card or eSIM, in order to be able to make calls. The article Mobile network management for admins explains the individual steps.
Using softphone
The sipgate Softphone is already preconfigured with your telephony data and offers the fastest way to your first call – just download, log in, and get started.
VoIP add-on lines: Create lines without a user
You can also create phones without a user, for example for shared devices or locations. In the Account management → VoIP add-on lines → + Add VoIP add-on line click, assign a name, and then under SIP access data retrieve the access data.
You can find the SIP access data by clicking the newly created line under SIP access data.
How can I change the user interface language to English?
Under My telephony → User settings → gear icon language you can change the interface to English .
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