> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/getting-started/alles-fur-den-start-mit-sipgate/wie-richte-ich-eine-portierung-ein-rufnummern-zu-sipgate-mitnehmen.md).

# How do I set up porting? - Bringing your phone numbers to sipgate

You have the option of bringing your existing landline and mobile numbers from your old provider to sipgate. **Porting** You can then use them without additional costs and in combination with numbers booked with us.

{% hint style="warning" %}
**Important:** If you switch to sipgate as part of a move, you cannot take your numbers from your previous area code if it has changed due to the move. However, you can book new numbers once the changeover is complete.
{% endhint %}

The existing line may be automatically canceled by the porting of the number. If, for example, you have linked a DSL connection with your number at your old provider, this will also be lost due to the porting and the associated cancellation of the entire connection. Therefore, for pure number porting, be sure to use our porting form and do not cancel your previous line yourself.

If you want to **mobile number** port them before the end of the contract, you must first have them released by your previous provider. For a planned porting at the official end of the contract, the contract with the previous provider must already be in termination so that sipgate can take over the mobile number.

#### **Porting request**

You submit a porting request as an admin in your account. Click in the **account management** on the menu item **Phone numbers** and then click at the top right on **number import**.

![](/files/9f0c4131e5368bff753c6a8ef8eaf6874c2d85f0)

Choose whether you want a **local number** or a **mobile number** to sipgate **port** If it is a landline number to be ported, enter next what should happen to the line with your previous provider and whether it is an individual number or a number block.

![](/files/cad67697276781946dd3e3c9f4284a6f2f983e23)

Next, enter the landline or mobile number you want to port. After you have checked the number, fill out the porting form.

![](/files/af76e7776a75381f9bc5e03d776757cfb4145e74)

{% hint style="warning" %}
**Important:** The customer number and company name must exactly match the data stored with your previous provider. You can usually find this information on your invoice.
{% endhint %}

#### **Duration of the porting**

Normally it takes five working days until we receive a response from your previous provider. We will notify you immediately when we can tell you more about the time of your porting. If your number to be ported is linked to a minimum contract term, porting is not possible before it expires.

#### **Cancel porting**

You can cancel the porting of your mobile number if

* you have already received confirmation from your previous provider.
* the porting date is at the earliest in seven calendar days.

To cancel your porting, please contact us by email stating your **customer number (SIP ID)** and the affected **mobile number** by email at **<portierung@sipgate.de>**. If the porting has not yet been confirmed, please first wait for the written response from your provider and then contact us. If the porting date is in less than seven calendar days, cancellation is no longer possible.


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