# How do I set up porting? - Take phone numbers to sipgate

You have the option of bringing your existing landline and mobile numbers from your old provider to sipgate. It does not matter how many phone numbers are involved. By means of a so-called **porting** you can then use these without any additional cost and in combination with numbers booked from us.

{% hint style="warning" %}
**Important:** If you switch to sipgate as part of a move, you cannot take your numbers from your previous area code with you if this has changed due to the move. However, you can book new numbers once the switch has been completed.
{% endhint %}

Porting the number sometimes automatically cancels the existing connection. For example, if you have linked a DSL connection with your number at your old provider, this will also be lost due to the porting and the associated cancellation of the entire connection. Therefore, for pure number porting, be sure to use our porting form and do not cancel your previous connection yourself.

If you want to **mobile phone number** port before the end of the contract, you must first have it released by your previous provider. In the case of a planned porting at the official end of the contract, the contract with the previous provider must already be in cancellation so that sipgate can take over the mobile number.

#### **Application for porting**

As an admin, you submit a porting request in your account. Click in the **account management** on the menu item **Phone numbers** and then click at the top right on **number import**.

![](/files/9f0c4131e5368bff753c6a8ef8eaf6874c2d85f0)

Choose whether you would like to **local phone number** or another **mobile phone number** to sipgate **port** . For a landline number to be ported, then enter what should happen to the connection with your previous provider and whether it is a single number or a number block.

![](/files/cad67697276781946dd3e3c9f4284a6f2f983e23)

Next, enter the landline number or mobile number you want to port. After you have checked the number, fill out the porting form.

![](/files/af76e7776a75381f9bc5e03d776757cfb4145e74)

{% hint style="warning" %}
**Important:** The customer number and company name must exactly match the data stored with your previous provider. You can usually find this information on your invoice.
{% endhint %}

#### **Duration of porting**

It usually takes five working days for us to receive a response from your previous provider. We will notify you immediately when we can tell you more about the timing of your porting. If the number you want to port is linked to a minimum contract term, porting is not possible until it has expired.

#### **Cancel porting**

You can cancel the porting of your mobile number if

* you have already received confirmation from your previous provider.
* The porting date is at least seven calendar days away.

To cancel your porting, please contact us by e-mail with your **customer number (SIP ID)** and the affected **mobile number** at **<portierung@sipgate.de>**. If the porting has not yet been confirmed, please first wait for the written response from your provider and then contact us. If the porting date is less than seven calendar days away, cancellation is no longer possible.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.sipgate.de/cloud-telefonanlage/en/getting-started/alles-fur-den-start-mit-sipgate/wie-richte-ich-eine-portierung-ein-rufnummern-zu-sipgate-mitnehmen.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.