How do I set up number porting? - Take numbers to sipgate

Instructions for porting numbers to sipgate - take local and mobile numbers, submit an application, and cancel porting.

You have the option to bring your existing landline and mobile numbers from your old provider to sipgate. It doesn't matter how many phone numbers are involved. Through a so-called porting you can then use these without any additional costs and in combination with numbers booked with us.

Important: If, as part of a move, you switch to sipgate, you cannot take your numbers from your previous area code region with you if it has changed due to the move. However, you can book new numbers once the switch is complete.

The existing connection may be automatically cancelled by the porting of the number. For example, if you have linked a DSL connection with your phone number at your old provider, this will also be lost due to the porting and the associated cancellation of the entire connection. Therefore, for a pure number porting, be sure to use our porting form and do not cancel your previous connection yourself.

If you want to mobile phone number port your mobile number before the end of the contract, you must first have it released by your previous provider. For a planned porting at the official end of the contract, the contract with the previous provider must already be in termination so that sipgate can take over the mobile number.

Porting request

You submit a porting request as an admin in your account. Click in the account management click on the menu item Phone numbers and then click at the top right on number import.

Choose whether you want to local number or a mobile phone number to sipgate port would like to. For a landline number to be ported, enter afterwards what should happen to the connection with your previous provider and whether it is a single number or a number block.

Next, enter the landline number or mobile number you would like to port. After checking the number, fill out the porting form.

Important: The customer number and company name must exactly match the stored data with your previous provider. You will usually find the details on your invoice.

Porting duration

Normally it takes five business days until we receive a response from your previous provider. We will notify you immediately when we can tell you more about the timing of your porting. If your number to be ported is tied to a minimum contract term, porting is not possible before it expires.

Cancel porting

You can cancel the porting of your mobile number if

• you have already received confirmation from your previous provider.

• The porting date is at the earliest in seven calendar days.

To cancel your porting, please contact us with your customer number (SIP ID) and the affected mobile number by email at [e-mail]. If the porting has not yet been confirmed, please first wait for the written response from your provider and then contact us. If the porting date is less than seven calendar days away, cancellation is no longer possible.