How do I set up porting? - Bring phone numbers to sipgate

Instructions for porting phone numbers to sipgate – bring local and mobile numbers, submit a request, and cancel a porting process.

You have the option of bringing your existing landline and mobile numbers from your old provider to sipgate. It does not matter how many phone numbers are involved. By means of a so-called porting you can then use these without any additional cost and in combination with numbers booked from us.

Important: If you switch to sipgate as part of a move, you cannot take your numbers from your previous area code with you if this has changed due to the move. However, you can book new numbers once the switch has been completed.

Porting the number sometimes automatically cancels the existing connection. For example, if you have linked a DSL connection with your number at your old provider, this will also be lost due to the porting and the associated cancellation of the entire connection. Therefore, for pure number porting, be sure to use our porting form and do not cancel your previous connection yourself.

If you want to mobile phone number port before the end of the contract, you must first have it released by your previous provider. In the case of a planned porting at the official end of the contract, the contract with the previous provider must already be in cancellation so that sipgate can take over the mobile number.

Application for porting

As an admin, you submit a porting request in your account. Click in the account management on the menu item Phone numbers and then click at the top right on number import.

Choose whether you would like to local phone number or another mobile phone number to sipgate port . For a landline number to be ported, then enter what should happen to the connection with your previous provider and whether it is a single number or a number block.

Next, enter the landline number or mobile number you want to port. After you have checked the number, fill out the porting form.

Important: The customer number and company name must exactly match the data stored with your previous provider. You can usually find this information on your invoice.

Duration of porting

It usually takes five working days for us to receive a response from your previous provider. We will notify you immediately when we can tell you more about the timing of your porting. If the number you want to port is linked to a minimum contract term, porting is not possible until it has expired.

Cancel porting

You can cancel the porting of your mobile number if

• you have already received confirmation from your previous provider.

• The porting date is at least seven calendar days away.

To cancel your porting, please contact us by e-mail with your customer number (SIP ID) and the affected mobile number at [email protected]. If the porting has not yet been confirmed, please first wait for the written response from your provider and then contact us. If the porting date is less than seven calendar days away, cancellation is no longer possible.