How do I configure my VoIP phone with sipgate?
Instructions for configuring VoIP phones with sipgate - enter SIP credentials, use plug & play, and view popular devices.
There is already a VoIP phone in every user account that is visible as a telephony endpoint or interface. This interface must now be connected to a desk phone, softphone, or another device so that actual calls can be made. In the account management via the menu item user the appropriate person. Then click the device you want to configure at the top. An info box will open with all the data you need for configuration: Now enter the SIP ID, registrar, and password into the device or softphone so that setup is complete and calls can be made.
Users can also configure their devices themselves. To do so, they click on Telephony. There they will also find the devices and can proceed as described above. More information on creating users can be found in the article Set up account.
Do you need more detailed help with the configuration? In the info box, click on Configuration guides. There you will find instructions for the most common devices and softphones.
After configuration, you can use simple tests to find out whether the terminal device is working correctly. To do this, simply dial the test number 10000. If you can reach this number, your terminal device is connected correctly.
Important: If you have enabled automatic dialing code prefixing, you cannot reach the test number 10000.
Recommended and popular phones
Whether cordless or fixed on the desk - you can decide for yourself which VoIP-capable device you want to use with sipgate. To get an overview of compatible desk or DECT phones, we have created an overview of the most popular phones in conjunction with sipgate:
snom D785: A phone with a high-resolution color display, Gigabit switch, and Bluetooth function.
snom D385: A reliable business phone with color display and Bluetooth function.
Tiptel 3300: A premium IP phone with a large color display and 10 function keys.
To link your VoIP device with your sipgate account, you will find a overview of all configuration guides. Simply select your device or manufacturer, log in to your account, and enter the specified data into your phone.
Plug & Play (auto-provisioning) for snom D phones
Plug & Play, also called auto-provisioning or remote setup, enables quick and easy configuration of snom DXXX phones. Please note that Plug & Play does not work for VoIP add-on lines If several phones are set up for a user, all of them are created as separate accounts on the device.
Important: Your snom DXXX device has a firmware update from version 10.x.
Log in to your sipgate account as admin and go to the account management. There click under phone system to Plug & Play.
With a click on Add device you have the option, using the MAC address and the names of the users whose phones are to be configured, to create the device. You can find the MAC address on the packaging or on the underside of the phone. Alternatively, the MAC address is also available on the display under the menu item System information can be retrieved.
If you now connect the phone, it downloads the configuration file and is immediately ready for use. If needed, you can manually adjust the configuration file in the XML editor. If you want to assign the phone to other users, you can click the gear icon at the top right and reassign the device. If you want to assign the phone to other users, you can click the gear at the top right and reassign the device.
Configure VoIP phone with sipgate
In this article you will learn how to set up VoIP phones with sipgate - either via the sipgate app or using Plug & Play on supported devices. The article is aimed at admins and users of sipgate neo, who want to set up or assign a terminal device.
Connect your own devices with the sipgate app
If you use sipgate neo, all users automatically receive their own Channel, which they can connect with the sipgate App There is no additional configuration required. Log in to the sipgate app as a user with your credentials. You will be connected directly with your sipgate account.
Create additional devices for users
As an admin, you can add Apps and devices additional terminal devices for your users.
Open apps and devices
In the admin area, open the menu item Apps and devices.
Add new device
Select "Add new device".
Assign user
Assign the device to a user.
Connect device type
Follow the instructions to connect the device type.
Use Plug & Play for Snom D3xx devices
Sipgate supports the easy setup of Snom D3xx phones (from firmware 10.x) via Plug & Play.
Open Plug & Play
Go to Plug & Play in the admin menu.
Enter MAC address
Enter the MAC address of the Snom phone.
Assign user
Select the user to whom the device should be assigned.
Add device
Click on add.
Optional: Activate automatic contact synchronization between the device and the sipgate account.
Frequently asked questions & notes
General configuration data
If your device or softphone is not listed in the overview of configuration guides, you can configure your device with the following data:
Domain/Realm: sipgate.de
SIP Proxy:
UDP: sipgate.de (Port: 5060)
TCP: sip.sipgate.de (Port: 5060)
TLS: sip.sipgate.de (Port: 5061)
Outbound Proxy:
UDP: sipgate.de (Port: 5060)
TCP: sip.sipgate.de (Port: 5060)
TLS: sip.sipgate.de (Port: 5061)
Register Expire Time: 600 seconds
Username: The SIP ID of the endpoint (e.g. 1234567e0)
Authorization User: The SIP ID of the endpoint (e.g. 1234567e0)
SIP Password: Your SIP password
IPv6 compatibility
Here you will find an overview of IPv6-compatible phones that we have either tested ourselves or that have been classified as IPv6-capable by the manufacturer:
snom: All devices in the 7xx or 8xx series can be used.
AVM: All FRITZ! models for which there is a FRITZ!OS firmware of at least version 6.03 can also be operated with IPv6. Specifically, this applies to all models from the 7270 v2 onward. FRITZ!Boxes can be used in dual stack mode (IPv4 and IPv6 simultaneously).
Grandstream: GXP110x, GXP116x, GXP140x, GXP1450, GXP2100, GXP2120, GXP2124, GXP2130, GXP2140, GXP2160
Gigaset: The models from the Pro series (DE900, DE700, DE410, DE310) support IPv6. The phones do not support dual stack.
Asterisk-based solutions: Devices are IPv6-capable if the Linux system supports IPv6.
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