How do I configure my VoIP phone with sipgate?
Instructions for configuring VoIP phones with sipgate – enter SIP access data, use plug & play, and popular devices at a glance.
In every user account there is already a VoIP phone that is visible as a telephony endpoint or interface. This interface must now be connected to a desk phone, softphone, or another device so that calls can actually be made. In the account management via the menu item user the right person. Then click the device you want to configure at the top. An info box will open with all the data you need for the configuration: now SIP ID, registrar, and password must be entered into the device or softphone so that the configuration is complete and calls can be made.
Users can also configure their devices themselves. To do so, they click on Telephony on the left in the navigation. There they will also find the devices and can proceed as described above. Further information on creating users can be found in the article Set up account.
Do you need more detailed help with the configuration? Click in the info box on configuration guides. There you will find instructions for the most common devices and softphones.
After configuration, you can use simple tests to find out whether the endpoint is working correctly. Simply dial the test number 10000 for this. If you can reach this number, your endpoint is connected correctly.
Important: If you have activated automatic dialing prefix, you cannot reach the test number 10000.
Recommended and popular phones
Whether cordless or fixed on the desk - you can decide for yourself which VoIP-capable device you want to use sipgate with. To get an overview of compatible desk phones or DECT phones, we have created an overview of the most popular phones in conjunction with sipgate:
snom D785: A phone with a high-resolution color display, Gigabit switch, and Bluetooth function.
snom D385: A reliable business phone with color display and Bluetooth function.
Tiptel 3300: A premium IP phone with a large color display and 10 function keys.
To link your VoIP device with your sipgate account, you will find on our website an overview of all configuration guides. Simply select your device or manufacturer, log in to your account, and enter the specified data into your phone.
Plug & Play (auto provisioning) with snom D phones
Plug & Play, also called auto provisioning or remote setup, enables quick and easy configuration of snom DXXX phones. Please note that Plug & Play does not work for VoIP additional lines . If multiple phones are created for a user, all are created as separate accounts in the device.
Important: Your snom DXXX device has a firmware update from version 10.x.
Log in to your sipgate account as admin and go to the account management. There click under telephone system on Plug & Play.
By clicking on Add device you have the option of creating the device using the MAC address and the names of the users whose phones are to be configured. You can find the MAC address on the packaging or on the underside of the phone. Alternatively, the MAC address is also available on the display in the menu item system information .
If you now connect the phone, it loads the configuration file and is immediately ready for use. If needed, you can manually adjust the configuration file in the XML editor. If you want to assign the phone to another user, you can click the gear icon in the top right and reassign the device. If you want to assign the phone to another user, you can click the gear icon in the top right and reassign the device.
Configure VoIP phone with sipgate
In this article you will learn how to set up VoIP phones with sipgate - either via the sipgate app or using Plug & Play on supported devices. The article is intended for admins and users of sipgate neowho want to set up or assign an endpoint.
Connect your own devices with the sipgate app
If you use sipgate neo, all users automatically receive their own Channel, which they can connect with the sipgate app . No additional configuration is necessary. Log in to the sipgate app as a user with your access data. You will be connected directly to your sipgate account.
Add more devices for users
As an admin, you can add additional endpoints for your users under Apps and devices .
Open apps and devices
In the admin area, open the menu item Apps and devices.
Add new device
Select "Add new device".
Assign user
Assign the device to a user.
Connect device type
Follow the instructions for connecting the device type.
Use Plug & Play for Snom D3xx devices
Sipgate supports the simple setup of Snom D3xx phones (from firmware 10.x) via Plug & Play.
Open Plug & Play
Go to Plug & Play in the admin menu.
Enter MAC address
Enter the MAC address of the Snom phone.
Assign user
Select the user to whom the device should be assigned.
Add device
Click on area.
Optional: Activate automatic contact synchronization between the device and the sipgate account.
Frequently asked questions & notes
General configuration data
If your device or softphone is not listed in the overview of configuration guides, you can configure your device with the following data:
Domain/Realm: sipgate.de
SIP Proxy:
UDP: sipgate.de (Port: 5060)
TCP: sip.sipgate.de (Port: 5060)
TLS: sip.sipgate.de (Port: 5061)
Outbound Proxy:
UDP: sipgate.de (Port: 5060)
TCP: sip.sipgate.de (Port: 5060)
TLS: sip.sipgate.de (Port: 5061)
Register Expire Time: 600 seconds
Username: The SIP ID of the endpoint (e.g. 1234567e0)
Authorisation User: The SIP ID of the endpoint (e.g. 1234567e0)
SIP Password: Your SIP password
IPv6 compatibility
Here you will find an overview of IPv6-compatible phones that we have either tested ourselves or that have been classified by the manufacturer as IPv6-capable:
snom: All devices in the 7xx or 8xx series can be used.
AVM: All FRITZ! models for which there is a FRITZ!OS firmware version of at least 6.03 can also be operated with IPv6. Specifically, this applies to all models from the 7270 v2 onwards. FRITZ!Boxes can be used in dual stack operation (IPv4 and IPv6 simultaneously).
Grandstream: GXP110x, GXP116x, GXP140x, GXP1450, GXP2100, GXP2120, GXP2124, GXP2130, GXP2140, GXP2160
Gigaset: The models in the Pro series (DE900, DE700, DE410, DE310) support IPv6. The phones do not support dual stack.
Asterisk-based solutions: Devices are IPv6-capable if the Linux system supports IPv6.
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