> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/connections-and-integrations/integrationen-fur-die-sipgate-app/zoho-desk-integration.md).

# Zoho Desk integration

In the sipgate app, you have direct access to your Zoho Desk contacts. This means you can always see who is calling and don't have to switch between different tools.

Connect sipgate and Zoho Desk and benefit from automatic contact synchronization. Any changes or new contacts that you add in the sipgate app during or after the call will be saved automatically in Zoho Desk. And best of all: sipgate also updates your call activities on your contacts in Zoho Desk. This way, you are always up to date and know when you called which of your contacts and what notes you made about your conversation.

**Integration of Zoho Desk in the sipgate app:**

{% stepper %}
{% step %}
**Select integration**

Click the user icon on the left and select "Settings" from the sidebar.\
Under the **Integrations** search for the entry **Zoho Desk** and click the button **Connect to Zoho Desk**. ![Bildschirmfoto vom 2025-04-09 14-17-13.png](/files/7cd40d6f4ad71fd50e9baea3eba50bffa9fd6396)
{% endstep %}

{% step %}
**Log in to Zoho Desk**

Log in to Zoho Desk.

![Screenshot from 2025-04-22 12-40-52.png](/files/18a513a65f5a92d001fa3acf95ffe5d37416605b)
{% endstep %}

{% step %}
**Confirm connection**

Agree to the exchange between the apps. This will successfully connect Zoho Desk and the sipgate app.

{% hint style="info" %}
**Tip:** Depending on the number of contacts to be integrated, it may take a few minutes until they are displayed in full. At present, contact synchronization takes place every 3 hours. Shorter intervals, such as every 30 minutes, 60 minutes, 90 minutes, or 180 minutes, were rejected by the Zoho API due to too many requests. After such a rejection, it is not possible to synchronize contacts for 24 hours.
{% endhint %}
{% endstep %}
{% endstepper %}


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