> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/connections-and-integrations/integrationen-fur-die-sipgate-app/zoho-desk-integration.md).

# Zoho Desk integration

In the sipgate app, you have direct access to your Zoho Desk contacts. This way, you can always see who is calling and don't have to switch between different tools.

Connect sipgate and Zoho Desk and benefit from automatic contact synchronization. Any changes or new contacts you add in the sipgate app during or after the call are automatically saved in Zoho Desk. And the best part: sipgate also updates your call activities on your contacts in Zoho Desk. This means you are always up to date and know when you spoke to which of your contacts and what you noted about your conversation.

**Integration of Zoho Desk in the sipgate app:**

{% stepper %}
{% step %}
**Select integration**

Click the user icon on the left and select the "Settings" item from the sidebar.\
Under the item **Integrations** search for the entry **Zoho Desk** and click the button **Connect with Zoho Desk**. ![Bildschirmfoto vom 2025-04-09 14-17-13.png](/files/7cd40d6f4ad71fd50e9baea3eba50bffa9fd6396)
{% endstep %}

{% step %}
**Log in to Zoho Desk**

Log in to Zoho Desk.

![Screenshot from 2025-04-22 12-40-52.png](/files/18a513a65f5a92d001fa3acf95ffe5d37416605b)
{% endstep %}

{% step %}
**Confirm connection**

Approve the exchange between the apps. You have now successfully connected Zoho Desk and the sipgate app.

{% hint style="info" %}
**Tip:** Depending on the number of contacts to be integrated, it may take a few minutes until they are fully displayed. At the moment, contacts are synchronized every 3 hours. Shorter settings, for example every 30 minutes, 60 minutes, 90 minutes or 180 minutes, were rejected by the Zoho API due to too many requests. After such a rejection, it is not possible to synchronize contacts for 24 hours.
{% endhint %}
{% endstep %}
{% endstepper %}


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