Zendesk integration

How to connect the support platform Zendesk with the sipgate App for automatic contact synchronization and telephony.

Zendesk is the world’s leading cloud-based service software solution trusted by over 40,000 organizations. Zendesk is popular with both customer service teams and customers because of its simple interface and integrates seamlessly into all support channels, such as email, web, chat, and social media. With sipgate, you can make calls directly in Zendesk and use your contacts in the sipgate app. This way, you always see who is calling and do not have to switch between different tools. sipgate is your telephone system with the telephony app for desktop and mobile.

Connect sipgate and Zendesk and benefit from automatic contact synchronization. All changes or new contacts that you add in the sipgate app during or after the call are automatically saved in Zendesk.

Integration of Zendesk in the sipgate app

Important: The Zendesk integration refers to Zendesk for customer service and not to the module CRM.

1

Select integration

Click the gear icon on the left in the sipgate app and select the item Integrations from. Under the item Integrations look for the entry Zendesk and click the button Connect to Zendesk.

2

Enter account URL

Enter the account URL here.

3

Agree to exchange

Agree to the exchange between the apps.

Zendesk1_correct

4

Confirm connection

You have successfully connected Zendesk and the sipgate app.

Screenshot

Note: Depending on the number of contacts to be integrated, it may take a few minutes before they are displayed completely.

How can I make calls with sipgate’s Zendesk integration?

After you have synchronized your Zendesk contacts with the sipgate app, you have additional calling options available:

• You make calls directly from the sipgate app.

• Install the sipgate App Click2Dial add-on for Chrome. Go to the desired contact in Zendesk and click the blue handset icon next to the phone number. This will start the call with the sipgate app.

Error messages and solutions

Error message: Invalid Authorization request, Invalid Request “redirect_uri” mismatch. Cause: The sipgate profile in Zendesk is corrupted – usually after changes to sipgate.de integrations. Solution: Please contact sipgate Support. We will forward the adjustment to the Zendesk team.