Superchat integration

This is how you connect the messaging platform Superchat with the sipgate app for contact synchronization and telephony.

Superchat is a comprehensive messaging suite that provides every business with the tools needed to create a unique customer experience. All customer messages received via WhatsApp, Google, Facebook, email, and more are bundled in one inbox. The review tool also generates and manages new online reviews.

With sipgate, you can make calls directly from Superchat and use your contacts in the sipgate app. This way, you always see which contact is calling and don't have to switch between different tools. sipgate is your phone system with the telephony app for desktop and mobile.

Integration of Superchat in the sipgate app:

1

Select integration

Click the gear icon on the left in the sipgate app and select the item Integrations out. Under the item Integrations search for the entry Superchat and click the button Connect with Superchat.

2

Enter API key

Enter the required API key here.

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3

Confirm connection

This means you have successfully connected Superchat and the sipgate app.

Note: Depending on the number of contacts to be integrated, it may take a few minutes until they are fully displayed.

Find or create API key in your Superchat account:

In your Superchat account, click the icon with your initials in the top right corner and then select the "Settings" item from the dropdown menu.

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Then select the "Integrations" item in the menu bar on the right and then click the "API Integration" button on the right.

superchat2.png

Give the new integration any name.

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The new API key is then generated by the system and can be copied by you using the "Copy key" button.

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