> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/connections-and-integrations/integrationen-fur-die-sipgate-app/microsoft-dynamics-integration.md).

# Microsoft Dynamics integration

This is how you connect Microsoft Dynamics 365 with the sipgate app for contact synchronization and telephony.

Microsoft Dynamics 365 is a cloud solution that intelligently supports your business processes. This includes applications for managing customer relationships (CRM) and enterprise resource planning (ERP).

{% hint style="danger" %}
**Important:** The integration does not work with Dynamics 365 Business Central.
{% endhint %}

With sipgate you can make calls directly from Microsoft Dynamics and use your contacts in the sipgate app. This way you can always see which contact is currently calling and don't have to switch between different tools. sipgate is your phone system with the telephony app for desktop and mobile.

{% hint style="warning" %}
**Important:** For setting up Dynamics in the sipgate app, login and registration by an administrator in the Azure portal are required.
{% endhint %}

**Integration of Microsoft Dynamics in the sipgate app:**

{% stepper %}
{% step %}
**Select integration**

Click the gear icon on the left in the sipgate app and select the "Integrations" item.

Under "Integrations", search for the entry "Microsoft Dynamics" and click the "Connect with Microsoft Dynamics" button.

![dynamics.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-d02bdf033d6c59a7d4a161a65c4a111bdb5642f2%2Fdynamics.png?alt=media)
{% endstep %}

{% step %}
**Enter account URL**

Enter the required account URL here.

![dynamics\_api.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-7a3e387ffe86076a73aace70a414214ead982279%2Fdynamics_api.png?alt=media)
{% endstep %}

{% step %}
**Perform Microsoft login**

The sipgate app will now take you to a Microsoft login, where you enter your credentials accordingly and consent to the exchange of data between Microsoft Dynamics and the sipgate app.

![microsoftSSOLOgin.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-0a98ea83a734a9bf2d4c0fe763d55da7a7b40841%2FmicrosoftSSOLOgin.png?alt=media)

![MS\_SSO\_02.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-f64b69a7f04ef7cd27483dc9e1f0b8760cdeb703%2FMS_SSO_02.png?alt=media)

{% hint style="warning" %}
**Important:** For setting up Dynamics in the sipgate app, login and registration by an administrator in the Azure portal are required. Only then can users successfully connect with Microsoft Dynamics via the sipgate app.
{% endhint %}
{% endstep %}

{% step %}
**Confirm connection**

This means you have successfully connected Microsoft Dynamics and the sipgate app. ![Screenshot 2023-04-04 at 11.03.13.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-14b65316dd1c3d5038d27ccb32be7ded52fe0a3e%2FScreenshot%202023-04-04%20at%2011.03.13.png?alt=media)
{% endstep %}
{% endstepper %}


---

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