> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/connections-and-integrations/integrationen-fur-die-sipgate-app/help-scout-integration.md).

# Help Scout integration

Help Scout offers first-class reporting, an integrated knowledge base, a robust API, and a large number of integrations, as well as a free iPhone app that lets you support your customers on the go.

With sipgate, you can make calls directly from Help Scout and use your contacts in the sipgate app. This way, you can always see which contact is calling and don't have to switch between different tools. sipgate is your phone system with the calling app for desktop and mobile.

**Integration of Help Scout in the sipgate app:**

{% stepper %}
{% step %}
**Select integration**

In the sipgate app, click the gear icon on the left and select the "Integrations" item.

Under the “Integrations” section, find the “Help Scout” entry and click the “Connect with Help Scout” button.

![helpscout.png](/files/032d9c427180d9d6b3f8e25087e146181c8575ab)
{% endstep %}

{% step %}
**Enter API key**

Enter the required API key here.

{% hint style="warning" %}
**Note: The API key must be entered in the format “AppID:AppSecret”.**
{% endhint %}
{% endstep %}

{% step %}
**Confirm connection**

This means you have successfully connected Help Scout and the sipgate app.

{% hint style="info" %}
Note: Depending on the number of contacts to be integrated, it may take a few minutes until they are fully displayed.
{% endhint %}
{% endstep %}
{% endstepper %}

**Find the API key in your Help Scout account:**

Click your user icon in the upper right and select the “Your Profile” menu item.

![helpscout1.png](/files/d239d3a3b0bb35f90e45f3a44723274007ed2ffc)

Now select the “My Apps” menu item on the left in the new window.

If you haven't created an entry here yet, you can do so now using the “Create My App” button in the middle of the screen.

![helpscout2.png](/files/1ff996c9d3b0c8fd43a6dc8a5e1d22314c4ae34f)

Assign any app name you like. In the “Redirection URL” field, please enter **<https://helpscout.integration.sipgate.cloud/oauth2/callback>** in.

Complete your entries with “Create”.

![helpscout3.png](/files/bd54cb3bc1bb2710f92b7427cf278da5f8933c1b)

In the following window, you will then find the required App ID and App Secret. Save all previously entered information with “Save”.

![helpscout4a.png](/files/ba454c8d973d11c25a5a0a7374fe77a83fd18cad)


---

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