Help Scout integration
How to connect the helpdesk software Help Scout with the sipgate App for contact synchronization and telephony.
Help Scout offers first-class reporting, an integrated knowledge base, a robust API, and a large number of integrations, as well as a free iPhone app that lets you support your customers on the go.
With sipgate, you can make calls directly from Help Scout and use your contacts in the sipgate app. This way, you can always see which contact is calling and do not have to switch between different tools. sipgate is your phone system with the telephony app for desktop and mobile.
Integration of Help Scout in the sipgate app:
Select integration
In the sipgate app, click the gear icon on the left and select the item "Integrations".
Under the "Integrations" section, search for the entry "Help Scout" and click the "Connect with Help Scout" button.
Enter API key
Enter the required API key here.
Note: The API key must be entered in the form "AppID:AppSecret".
Confirm connection
You have now successfully connected Help Scout and the sipgate app.
Note: Depending on the number of contacts to be integrated, it may take a few minutes before they are displayed completely.
Find the API key in your Help Scout account:
Click on your user icon at the top right and select the menu item "Your Profile".
Now select the menu item "My Apps" on the left in the new window.
If you have not yet created an entry here, you can do so now using the "Create My App" button in the middle of the screen.
Give the app any name you like. In the "Redirection URL" field, please enter https://helpscout.integration.sipgate.cloud/oauth2/callback .
Complete your entries by clicking "Create".
In the following window, you will find the required App ID and the App Secret. Save all previously entered information by clicking "Save".
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