Help Scout integration

This is how you connect the help desk software Help Scout with the sipgate app for contact synchronization and telephony.

Help Scout offers first-class reporting, an integrated knowledge base, a robust API, and a large number of integrations, as well as a free iPhone app that lets you support your customers on the go.

With sipgate, you can call directly from Help Scout and use your contacts in the sipgate app. This way, you always see which contact is currently calling and don't have to switch between different tools. sipgate is your phone system with the telephony app for desktop and mobile.

Integration of Help Scout in the sipgate app:

1

Select integration

In the sipgate app, click the gear icon on the left and select the "Integrations" item.

Under "Integrations", search for the entry "Help Scout" and click the "Connect with Help Scout" button.

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2

Enter API key

Enter the required API key here.

Note: The API key must be entered in the form "AppID:AppSecret".

3

Confirm connection

This means you have successfully connected Help Scout and the sipgate app.

Note: Depending on the number of contacts to be integrated, it may take a few minutes until they are displayed in full.

Find API key in your Help Scout account:

Click on your user icon in the top right and select the "Your Profile" menu item there.

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Now select the "My Apps" menu item on the left in the new window.

If you have not yet created an entry here, you can do so now using the "Create My App" button in the middle of the screen.

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Assign any app name. In the "Redirection URL" field, please enter https://helpscout.integration.sipgate.cloud/oauth2/callback .

Finish your entry with "Create".

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In the following window you will then find the required App ID and the App Secret. Save all entries you have made so far with "Save".

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