Freshservice integration

This is how you connect the ITSM system Freshservice with the sipgate app for automatic contact synchronization and telephony.

Freshservice is rightly regarded as an entry-level-friendly IT service management system. The business application is an ITIL-compliant solution that lets you get started right away with ticket creation as well as incident, problem, or change management. It includes useful features such as asset management and a service catalog with automatable rules.

With sipgate, you can make calls directly in Freshservice and use your contacts in the sipgate app. This way, you always see who is calling and do not have to switch between different tools. sipgate is your phone system with the telephony app for desktop and mobile.

Connect sipgate and Freshservice and benefit from automatic contact synchronization. All changes or new contacts that you add in the sipgate app during or after the call are automatically saved in Freshservice. Integration of Freshservice in the sipgate app:

1

Select integration

Click the gear icon on the left in the sipgate app and select the "Integrations" item.

Under the "Integrations" section, search for the entry "Freshservice" and click the "Connect with Freshservice" button.

2

Enter API data

Enter the required API key and API URL here.

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3

Confirm connection

This means you have successfully connected Freshservice and the sipgate app.

Note: Depending on the number of contacts to be integrated, it may take a few minutes until they are fully displayed.

Find API key in your Freshservice account:

1

Open Settings

Log in to your Freshservice account, click the user icon at the top right, and select "Settings".

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2

Copy API key

Click "API Settings" in the menu and confirm the captcha.

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You can now find your API key here.

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Important: The API key is only available starting with the paid PRO version of Freshservice.