> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/connections-and-integrations/integrationen-fur-die-sipgate-app/freshservice-integration.md).

# Freshservice integration

Freshservice is rightly regarded as an IT service management system suitable for beginners. The business application is an ITIL-compliant solution that lets you get started right away with ticket creation as well as incident, problem, or change management. It includes useful features such as asset management and a service catalog with automatable rules.

With sipgate, you can make calls directly in Freshservice and use your contacts in the sipgate app. This way, you can always see who is calling and don't have to switch between different tools. sipgate is your phone system with the telephony app for desktop and mobile.

Connect sipgate and Freshservice and benefit from automatic contact synchronization. All changes or new contacts that you add in the sipgate app during or after the call are automatically saved in Freshservice. **Integration of Freshservice in the sipgate app:**

{% stepper %}
{% step %}
**Select integration**

In the sipgate app, click the gear icon on the left and select the "Integrations" item.

Under "Integrations", look for the entry "Freshservice" and click the "Connect with Freshservice" button. ![freshservice.png](/files/1eed786950a7fe98d213bba717481eeb3a6df7b6)
{% endstep %}

{% step %}
**Enter API data**

Enter the required API key and API URL here.

![freshservice-api.png](/files/6bff539e9cf3fd6d01d6c464291cffe54777a9af)
{% endstep %}

{% step %}
**Confirm connection**

This means you have successfully connected Freshservice and the sipgate app.

{% hint style="info" %}
Note: Depending on the number of contacts to be integrated, it may take a few minutes until they are fully displayed.
{% endhint %}
{% endstep %}
{% endstepper %}

**Find API key in your Freshservice account:**

{% stepper %}
{% step %}
**Open settings**

Log in to your Freshservice account, click the user icon in the top right, and select "Settings".

![freshchat\_einstellungen1.png](/files/d2f113656c195b65d7805de5f0dcb50adb5e1f56)
{% endstep %}

{% step %}
**Copy API key**

Click "API Settings" in the menu and confirm the captcha.

![freshservice\_einstellungen1.png](/files/d184031b753a5950575a427736f3a1aaf579cb36)

You will now find your API key here.

![freshservice\_einstellungen2.png](/files/aa5663e804c73feca0ee0c97b86275733ad0bb56)

{% hint style="warning" %}
Important: The API key is available only from the paid PRO version of Freshservice.
{% endhint %}
{% endstep %}
{% endstepper %}


---

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