Freshdesk integration

How to connect the helpdesk system Freshdesk with the sipgate App for contact synchronization and telephony.

Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk brings together conversations from email, phone, web, chat, and social media and helps you resolve issues across channels effortlessly.

With sipgate, you can make calls directly in Freshdesk and use your contacts in the sipgate app. This way, you always see who is calling and do not have to switch between different tools. sipgate is your phone system with the telephony app for desktop and mobile.

Connect sipgate and Freshdesk and benefit from automatic contact synchronization. All changes or new contacts that you add in the sipgate app during or after the call are automatically saved in Freshdesk. Integration of Freshdesk in the sipgate app:

1

Select integration

In the sipgate app, click the gear icon on the left and select the item "Integrations".

Under the "Integrations" section, search for the entry "Freshdesk" and click the "Connect with Freshdesk" button.

2

Enter API data

Enter the required API key and API URL here.

freshdesk_api.png

3

Confirm connection

You have now successfully connected Freshdesk and the sipgate app.

Note: Depending on the number of contacts to be integrated, it may take a few minutes before they are displayed completely.

Find or create API key in the Freshdesk account:

1

Open profile settings

Log in to your Freshdesk account, click the user icon in the top right, and select "Profile Settings".

2

Copy API key

In the following window, you will find your API key on the right-hand side.

freshdesk_api_2.png

Important: The API key is only available starting with the paid PRO version of Freshdesk.