Freshdesk integration

This is how you connect the helpdesk system Freshdesk with the sipgate app for contact synchronization and telephony.

Freshdesk is a cloud-based help desk system that offers powerful solutions for customer service. Freshdesk brings together conversations from email, phone, web, chat, and social media and helps you resolve issues effortlessly across different channels.

With sipgate, you can make calls directly in Freshdesk and use your contacts in the sipgate app. This way, you can always see who is calling and do not have to switch between different tools. sipgate is your phone system with the telephony app for desktop and mobile.

Connect sipgate and Freshdesk and benefit from automatic contact synchronization. All changes or new contacts that you add in the sipgate app during or after the call are automatically saved in Freshdesk. Integration of Freshdesk in the sipgate app:

1

Select integration

Click the gear icon on the left in the sipgate app and select the "Integrations" item.

Under the "Integrations" section, find the entry "Freshdesk" and click the "Connect with Freshdesk" button.

2

Enter API data

Enter the required API key and API URL here.

freshdesk_api.png

3

Confirm connection

You have now successfully connected Freshdesk and the sipgate app.

Note: Depending on the number of contacts to be integrated, it may take a few minutes until they are fully displayed.

Find or create the API key in the Freshdesk account:

1

Open Profile Settings

Log in to your Freshdesk account, click the user icon at the top right, and select "Profile Settings".

2

Copy API key

In the following window, you will find your API key on the right side.

freshdesk_api_2.png

Important: The API key is only available starting with Freshdesk's paid PRO version.