Bitrix24 integration

How to connect the business suite Bitrix24 with the sipgate App for contact synchronization and telephony.

Bitrix24 includes over 35 integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more. With over 12 million users, Bitrix24 is one of the most popular business software solutions.

With sipgate, you can make calls directly from Bitrix24 and use your contacts in the sipgate app. This way, you always see which contact is calling and do not have to switch between different tools. sipgate is your phone system with the telephony app for desktop and mobile.

Integration of Bitrix24 in the sipgate app

1

Select integration

In the sipgate app, click the gear icon on the left and select the item "Integrations".

Under the "Integrations" section, search for the entry "Bitrix24" and click the "Connect with Bitrix24" button.

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2

Enter API URL

Enter the required Bitrix API URL here (see below)

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3

Confirm connection

You have now successfully connected Bitrix24 and the sipgate app.

Note: Depending on the number of contacts to be integrated, it may take a few minutes before they are displayed completely.

Find or create API key in your Bitrix24 account

Important: To use the Bitrix24 API interface, you must have at least the Standard plan booked.

1

Open REST API

Log in to your Bitrix24 account and select "CRM" in the menu on the left, then the "Add-ons" tab and there "REST API".

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2

Select integration

In the following window, click the "Third-party system integration" tile.

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Then click "Synchronize customers".

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3

Generate Web API

Here you will already find web APIs that have been created. Using the "Generate New" button, you can create a corresponding new web API.

Important: If you create a new web API, be sure to confirm your entries with the "Save" button at the bottom of the page.

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How does Click2Dial work with Bitrix24?

Note: The sipgate app currently only registers for tel:, so callto: must be changed to tel: in the CRM.

You can simply ask Bitrix24 AI how to change the formatting from callto: to tel:. Alternatively, you can jump directly to the formatting via the link Name.bitrix24.de/crm/configs/config/?CRM_SM_CONFIG_active_tab=tab_format or via CRM ➔ Settings ➔ CRM settings ➔ Miscellaneous ➔ Other settings ➔ Format: save the link in the format callto: "custom format" // template URL: tel:[phone] Current phone numbers and new phone numbers are now stored formatted as tel:phone number and then open the default app for tel: calls.

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Errors and solutions

Error: Bitrix24 cannot be connected successfully

Cause 1: The Bitrix24 API may also be used for other integrations apart from the sipgate app. Solution 1.1: Check whether the other integrations are needed; if not, disconnect them and connect the sipgate app again. Solution 1.2: Contact Bitrix Support to clarify whether the number of API requests can be adjusted before a block is imposed.

Cause 2: The API data is shared with another account, which leads to increased requests. Solution 2.1: Reduce the number of requests if possible. Solution 2.2: Contact Bitrix Support to clarify whether the number of API requests can be adjusted before a block is imposed.