> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/connections-and-integrations/integrationen-fur-die-sipgate-app/bitrix24-integration.md).
# Bitrix24 integration
Bitrix24 includes over 35 integrated tools, including CRM, tasks, a Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more. With over 12 million users, Bitrix24 is one of the most popular business software solutions.
With sipgate, you can make calls directly from Bitrix24 and use your contacts in the sipgate app. This way, you always see which contact is calling and do not have to switch between different tools. sipgate is your phone system with the telephony app for desktop and mobile.
#### Integration of Bitrix24 in the sipgate app
{% stepper %}
{% step %}
**Select integration**
In the sipgate app, click the gear icon on the left and select the "Integrations" item.
Under "Integrations", find the entry "Bitrix24" and click the "Connect with Bitrix24" button.
{% endstep %}
{% step %}
**Enter API URL**
Enter the required Bitrix API URL here (see below)
{% endstep %}
{% step %}
**Confirm connection**
You have now successfully connected Bitrix24 and the sipgate app.
{% hint style="info" %}
Note: Depending on the number of contacts to be integrated, it may take a few minutes until they are fully displayed.
{% endhint %}
{% endstep %}
{% endstepper %}
#### Find or create API key in your Bitrix24 account
{% hint style="warning" %}
**Important: To use the Bitrix24 API interface, you must have at least the Standard plan.**
{% endhint %}
{% stepper %}
{% step %}
**Open REST API**
Log in to your Bitrix24 account and select the "CRM" menu item on the left, then the "Add-ons" tab and there "REST API".
{% endstep %}
{% step %}
**Select integration**
In the following window, click the "Integration with a third-party system" tile.
Then click "Synchronize Customers".
{% endstep %}
{% step %}
**Generate Web API**
Here you will find already created web APIs. Using the "Generate New" button, you can create a corresponding new web API.
{% hint style="warning" %}
**Important: If you create a new web API, be sure to confirm your entries with the "Save" button at the bottom of the page.**
{% endhint %}
{% endstep %}
{% endstepper %}
#### How does Click2Dial work with Bitrix24?
{% hint style="info" %}
**Note**: The sipgate app currently only registers for tel:, therefore in the CRM callto: must be changed to tel:.
{% endhint %}
You can simply ask the Bitrix24 AI how to change the formatting from callto: to tel:.\
Alternatively, you can use the link [Name.bitrix24.de/crm/configs/config/?CRM\_SM\_CONFIG\_active\_tab=tab\_format](http://name.bitrix24.de/crm/configs/config/?CRM_SM_CONFIG_active_tab=tab_format) jump directly to the formatting or via CRM ➔ Settings ➔ CRM settings ➔ Other ➔ Other settings ➔ Format: Link in the callto: format "custom format"\
// save template URL: tel:\[phone]\
Current phone numbers and new phone numbers are now saved formatted as tel:number and then open the default app for tel: calls.
#### Errors and solutions
Error: Bitrix24 cannot be connected successfully
**Cause 1:** The Bitrix24 API may also be used for other integrations besides the sipgate app.\
**Solution 1.1:** Check whether the other integrations are needed; otherwise disconnect them and reconnect the sipgate app.\
**Solution 1.2:** Contact Bitrix Support to clarify whether the number of API requests can be adjusted before a block is imposed.
**Cause 2:** The API data is shared with another account, which leads to increased requests.\
**Solution 2.1:** Reduce the number of requests if possible.\
**Solution 2.2:** Contact Bitrix Support to clarify whether the number of API requests can be adjusted before a block is imposed.
---
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