> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/connections-and-integrations/cti/wie-richte-ich-phonesuite-cti-mit-outlook-integration-ein.md).
# How do I set up PhoneSuite CTI with Outlook integration?
With PhoneSuite, you can **hardware VoIP phones** & softphones be connected. Likewise, the PhoneSuite Client can act as a **Softphone** be used as such. Outlook integration is also possible to **synchronize**, but also to make calls from Outlook.
{% hint style="warning" %}
**Attention:** Zoiper is supported by PhoneSuite, but only the 32-bit version of Zoiper 3 Premium/Business (BIZ). For this article, the PhoneSuite SIP SoftPhone was used. During installation, the Outlook plug-in was also installed, or all three options were enabled.
{% endhint %}
{% stepper %}
{% step %}
**Configure softphone**
After installation, click on **Phone configuration** and in the tab **TAPI device** the button **Select TAPI device** press. Now select the option **SIP SoftPhone** and click on **Device configuration** click. Of course, several other options such as connecting with Zoiper, Snom, Yealink, FRITZ!Box, etc. are also possible. Here, however, we will focus on the SIP SoftPhone.
The SIP configuration now appears. Please edit it. The entries should look as follows
**SIP service provider**
Name: sipgate
IP address: sipgate.de
Use STUN server: disabled
Pickup: \*9 (+ active phone number)
DTMF: RFC2833
**SIP registration data**
User ID: the SIP ID of your phone
Authentication name: the SIP ID of your phone
Password: the SIP password of your phone
Display name: empty
Extension number: internal extension
{% hint style="info" %}
You can find your SIP registration data in the account management via the tile **User.** In the desired user, click the VoIP phone at the top that you want to configure. An info box will open there with all the data you need for the configuration. From it, you can obtain the SIP ID and the SIP password.
{% endhint %}
Complete the setup by pressing **OK** to finish, and select the SIP SoftPhone, i.e. highlight it, and at the bottom click on **OK (Select TAPI device)** click. This sets up PhoneSuite as a VOIP softphone. Please make sure that under the option **Audio** the correct audio input and output devices are configured and that microphone access is enabled in the Windows privacy settings.
Currently, the caller's name is only displayed for internal contacts, i.e. users in the account. For greater convenience, we will first set up the BLF function and then the Outlook integration.
{% endstep %}
{% step %}
**Set up BLF function**
If you move your mouse all the way to the top, a speed-dial field appears. You also have a speed-dial field in the main window. Click one of the empty fields and press **Edit**. Now enter the following information and save the entry:
Action type: dial phone number
Button name: employee's name
Phone number: the employee's internal extension
SIP user ID: see phone number
Dial via this TAPI device: SIP SoftPhone
Monitor LED: click "..." and select the configured softphone
{% hint style="info" %}
Important: The BLF function is only available from the sipgate business L plan.
{% endhint %}
{% endstep %}
{% step %}
**Enable Outlook integration**
Proceed as follows:
**Options ➔ Outlook ➔ Enable Outlook Add-In ➔ Enable automatic synchronization of Outlook contacts**
{% endstep %}
{% endstepper %}
#### Problems & solutions
Problem: When dialing an external phone number within the country, a different phone number is dialed according to the event list.
**Solution**: The dialing settings are probably not set correctly. Please proceed as follows:
**Options** **➔ PhoneDialog ➔ Dialing settings** ➔ **Dial** ➔ **Advanced settings**: **Always with area code & country code** **dial**
If required, the following settings can also be made under the dialing settings:
Phone number format: report and add area code
Phone system: deactivate trunk prefix (outside line access)
Problem: The contacts in Outlook are not displayed in the PhoneSuite CTI phone book
**Solution**: Please follow the provider's instructions at
---
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