> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/connections-and-integrations/cti/wie-richte-ich-phonesuite-cti-mit-outlook-integration-ein.md).
# How do I set up PhoneSuite CTI with Outlook integration?
Step-by-step guide to setting up PhoneSuite CTI with sipgate SIP credentials and Outlook contact synchronization.
With PhoneSuite, you can **Hardware VoIP phones** & softphones be connected. Likewise, the PhoneSuite Client can act as a **Softphone** act as one. Outlook integration is possible to **synchronize**, but also to make calls from Outlook.
{% hint style="warning" %}
**Attention:** Zoiper is supported by PhoneSuite, but only the 32-bit version of Zoiper 3 Premium/Business (BIZ). For this article, the PhoneSuite SIP SoftPhone was used. During installation, the Outlook plug-in was also installed, or all three options were activated.
{% endhint %}
{% stepper %}
{% step %}
**Configure softphone**
After installation on **Phone configuration** click and in the tab **TAPI device** the button **Select TAPI device** press. Now select the option **SIP SoftPhone** and click **Device configuration** click. Of course, several other options such as connecting with Zoiper, Snom, Yealink, FRITZ!Box, etc. are also possible. However, we will limit ourselves here to the SIP SoftPhone.
Now the SIP configuration appears. Please edit it. The entries should look as follows
**SIP provider**
Name: sipgate
IP address: sipgate.de
Use STUN server: disabled
Pickup: \*9 (+ phone number active)
DTMF: RFC2833
**SIP registration data**
User ID: the SIP ID of your phone
Authentication name: the SIP ID of your phone
Password: the SIP password of your phone
Display name: empty
Extension number: internal extension
{% hint style="info" %}
You can find your SIP registration data in the account administration under the tile **User.** Click on the desired user at the top on the VoIP phone you want to configure. A info box will open there with all the data you need for the configuration. From this you can obtain the SIP ID and the SIP password.
{% endhint %}
The setup by pressing on **OK** complete and select the SIP softphone, i.e. mark it and then at the bottom on **OK (Select TAPI device)** click. This sets up PhoneSuite as a VoIP softphone. Please make sure that under the option **Audio** the correct audio input and output devices are configured and that access to the microphone is enabled in the Windows privacy settings.
Currently, the caller name is displayed only for internal contacts, i.e. users in the account. For more convenience, we will first set up the BLF function and then the Outlook integration.
{% endstep %}
{% step %}
**Set up BLF function**
If you move your mouse all the way to the top, a speed dial field appears. You also have a speed dial field on the main window. Click on one of the empty fields and press **Edit**. Now enter the following information and save the entry:
Action type: dial phone number
Button name: name of the employee
Phone number: the internal extension of the employee
SIP user ID: see phone number
Dial via this TAPI device: SIP SoftPhone
Monitor LED: click on "..." and select the configured softphone
{% hint style="info" %}
Important: The BLF function is only available from the sipgate business L tariff.
{% endhint %}
{% endstep %}
{% step %}
**Activate Outlook integration**
Proceed as follows:
**Options ➔ Outlook ➔ Activate Outlook Add-In ➔ Enable automatic synchronization of Outlook contacts**
{% endstep %}
{% endstepper %}
#### Problems & solutions
Problem: When dialing an external phone number within the country, a different phone number is dialed according to the event list.
**Solution**: The dialing settings are probably not set correctly. Please proceed as follows:
**options** **➔ PhoneDialog ➔ Dial settings** ➔ **Dial** ➔ **Advanced settings**: **Always with area code & country code** **dial**
If necessary, the following settings can also be made under the dialing settings:
Phone number format: display and supplement with area code
PBX: deactivate outside line prefix (outside line access)
Problem: The contacts in Outlook are not shown in the phone book of PhoneSuite CTI
**Solution**: Please follow the provider's instructions at
---
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