What is CTI?

Learn what CTI (Computer Telephony Integration) is and how to integrate telephony into your software with it.

CTI stands for computer telephony integration. This means the computer can communicate with the telephone system and the telephone system with the computer. sipgate enables you, via CTI various services to use in your telephony interface.

With CTI you can automatically initiate calls from computer programs, answer and end phone calls, conference calls hold, fax messages send and receive, phonebook services use and calls forward. CTI applications usually run either on the user's desktop or on an unattended server.

Do you use a CRM system such as Zoho in your company? Then you can easily integrate sipgate telephony into your Zoho interface. In the category Connections and integrations you will find all applications that you can connect with sipgate. Including a setup for API and TAPI.