> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wo-finde-ich-die-wichtigsten-informationen-zur-abrechnung.md).

# Where can I find the key information about billing?

Pay bills, top up your account, or view the monthly base fee - here you will find all information on billing. An overview of your account balance can be found as an admin in your account in the section **Account** under **Management**. The term of sipgate is one month, it automatically renews for one month at a time and can be canceled at the end of any month. The base fee is charged at the beginning of a month. Based on the calculated base fee amount, your account will be debited according to the payment method stored. The debit amount depends on the expected recurring costs (e.g. for the sipgate contract or for booked data volume) plus a buffer amount. This buffer is intended to ensure that there is no repeated debit with the first chargeable phone call (for example, a call that is not covered by the flat rate).

You can also choose a higher amount to be debited in order to minimize the number of debits. To do this, go in your account to account management and then to the menu item **Account → Management → Payment**. Here you can see your current **balance**, the selected **payment method** and the **amount of the automatic top-ups**. For debits, you can optionally use a **credit card** or the **SEPA direct debit procedure** use.

Assign **new debit** is always triggered when your account balance falls below a minimum amount you have selected. This usually happens at the beginning of the month, when the base fees are due. If you have increased usage within a month, it may happen that another debit is triggered. In that case, you will also receive **two billing statements** within one month.

If it should ever happen that a debit cannot be executed and you therefore have an outstanding balance with us, you can **manually** settle it. The quickest way is via the **payment by credit card** (Mastercard, VISA card or American Express). Credit card payments are processed immediately.

Alternatively, you can transfer the amount requested in the reminder. Please make sure that with a **bank transfer** to ensure that in the **reference** your **customer number** is stored, so that we can assign it to the correct account without delay. With a bank transfer, it usually takes one to two business days for the transferred amount to reach our bank account.

Another option is to settle the outstanding amount via a **new direct debit** to settle it. In the **account management** you can under **Account & billing** the menu item **Top-up** use it for a manual payment by direct debit.

{% hint style="info" %}
Note:

If this manually executed direct debit payment also cannot be processed because the account does not have sufficient funds, you cannot authorize another direct debit. In that case, you can settle the outstanding amount by credit card or bank transfer.
{% endhint %}

As soon as the outstanding amount has been received by us, the automatic debit **reactivated**. If you have changed the payment method in the meantime, the reactivation will of course take this change into account.


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