Where can I find the most important information about billing?

Everything about sipgate billing - prepaid principle, payment methods, automatic top-up and settling outstanding items.

Pay invoices, top up your account, or view the monthly base fee - here you will find all the information on billing. As an admin, you can find an overview of your account balance in your account in the section Account under Administration. The term of sipgate is one month; it is automatically extended by one month each time and can be canceled at the end of any month. The base fee is charged at the beginning of a month. Based on the calculated base fee amount, a debit is made from your account according to the payment method stored. The amount of the debit depends on the expected recurring costs (e.g. for the sipgate contract or for booked data volumes) plus a buffer amount. This buffer is intended to ensure that a second debit does not occur after the first chargeable phone call (for example, a phone call that is not covered by the flat rate).

You can also choose a higher amount to be debited in order to minimize the number of debits. To do this, go to the account administration in your account and then to the menu item Account → Administration → Payment. Here you can see your current balance, the selected payment method and the amount of the automatic top-ups. For debits, you can optionally use a credit card or the SEPA direct debit procedure .

Assign new debit is triggered whenever your account balance falls below a minimum amount you have chosen. This usually happens at the beginning of the month when the base fees are due. If you have increased usage within a month, another debit may be triggered. In that case, you will also receive two invoices within one month.

If it should happen that a debit cannot be carried out and you therefore have an outstanding balance with us, you can settle this manually . The fastest way is via payment by credit card (Mastercard, VISA Card or American Express). Credit card payments are credited immediately.

Alternatively, you can transfer the billed amount. When making a bank transfer please make sure that payment reference your customer number is stored so that we can assign it to the correct account without delay. With a bank transfer, it usually takes one to two business days until the transferred amount reaches our bank account.

Another option is to settle the outstanding balance via a new direct debit . In the account management you can under Account & Invoices menu item Top-up use it for a manual payment by direct debit.

Note:

If this manually executed direct debit payment also cannot be carried out because the account does not have sufficient funds, you cannot initiate another direct debit. In that case, you can settle the outstanding amount by credit card or bank transfer.

As soon as the outstanding amount has been received by us, the automatic debit reactivated. If you have changed the payment method in the meantime, reactivation will of course take this change into account.