Where can I find the most important information about billing?

Everything about sipgate billing – prepaid principle, payment methods, automatic top-up, and settling outstanding balances.

Pay invoices, top up your account, or view the monthly basic fee - here you will find all information on the topic of billing. As an admin, you can find an overview of the account balance in your account in the section Account under Management. The term of sipgate is one month, it is automatically extended by one month at a time and can be canceled at the end of any month. The basic fee is charged at the beginning of a month. In accordance with the calculated basic fee amount, a debit is made from your account according to the stored payment method. The amount of the debit is based on the expected recurring costs (e.g. for the sipgate contract or for booked data volumes) plus a buffer amount. This buffer is intended to ensure that a repeated debit does not occur with the first chargeable phone call (for example, a phone call that is not covered by the flat rate).

However, you can also choose a higher amount to be debited in order to minimize the number of debits. To do so, go to account management in your account and then to the menu item Account → Administration → Payment. Here you can see your current account balance, the selected payment method and the amount of automatic top-ups. For the debits, you can choose either a credit card or the SEPA direct debit procedure .

Assign new debit is always triggered when your account balance falls below a minimum amount selected by you. This usually happens at the beginning of the month when the basic fees become due. If you have increased usage within a month, it may happen that another debit is triggered. In that case, you will also receive two invoices within one month.

Should it happen that a debit cannot be carried out and you therefore have an outstanding item with us, you can manually settle it. The fastest way is via payment by credit card (Mastercard, VISA card, or American Express). Credit card payments are credited immediately.

Alternatively, you can transfer the amount requested in the reminder. Please make sure with a bank transfer that in the purpose of payment contains your customer number is stored so that we can assign it to the correct account without delay. In the case of a bank transfer, it usually takes one to two working days until the transferred amount is received in our bank account.

Another option is to settle the outstanding item via a renewed direct debit to settle. In the account management you can under Account & invoices the menu item Top-up use for a manual payment by direct debit.

Note:

If this manually executed payment by direct debit also cannot be carried out because the account does not have sufficient funds, you cannot initiate another direct debit. In that case, you can settle the outstanding amount by credit card or bank transfer.

As soon as the outstanding amount has been received by us, the automatic debit will be reactivated. If you have changed the payment method in the meantime, the reactivation will of course take this change into account.