> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wo-finde-ich-die-wichtigsten-informationen-zur-abrechnung.md).

# Where can I find the most important billing information?

Pay invoices, top up your account, or view the monthly base fee - here you will find all information on billing. As an admin, you can find an overview of the account balance in your account in the section **Account** under **Administration**. The term of sipgate is one month, it is automatically extended by one month at a time and can be cancelled at the end of any month. The base fee is charged at the beginning of a month. According to the calculated base fee amount, a debit is made from your account in accordance with the payment method stored. The amount of the debit is based on the expected recurring costs (e.g. for the sipgate contract or for booked data volumes) plus a buffer amount. This buffer is intended to ensure that a repeated debit does not occur with the first chargeable phone call (for example, a call that is not covered by the flat rate).

You can also choose a higher amount to be debited in order to minimize the number of debits. To do this, go in your account to account management and then to the menu item **Account → Management → Payment**. Here you can see your current **account balance**, the selected **payment method** and the **amount of the automatic top-ups**. For the debits, you can optionally use a **credit card** or the **SEPA direct debit scheme** use.

One **new debit** is triggered whenever your account balance falls below a minimum amount you have chosen. This usually happens at the beginning of the month, when the base fees are due. If you have increased usage within a month, it may happen that another debit is triggered. In that case, you will also receive **two invoices** within one month.

If it should ever happen that a debit cannot be processed and you therefore have an outstanding balance with us, you can **manually** settle it. The fastest way is via **payment by credit card** (Mastercard, VISA card, or American Express). Credit card payments are processed immediately.

Alternatively, you can transfer the amount requested in the reminder. Please make sure that for a **bank transfer** that in the **payment reference** your **customer number** is entered, so that we can assign it to the correct account without delay. For a bank transfer, it usually takes one to two working days for the transferred amount to arrive in our bank account.

Another option is to settle the outstanding balance via a **repeat direct debit** to pay. In the **account management** you can under **Account & Invoices** the menu item **Top-up** to make a manual payment by direct debit.

{% hint style="info" %}
Note:

If this manually executed direct debit also cannot be carried out because the account does not have sufficient funds, you cannot authorize another direct debit. In that case, you can settle the outstanding amount by credit card or bank transfer.
{% endhint %}

As soon as the outstanding amount has been received by us, the automatic debit will **be reactivated**. If you have changed the payment method in the meantime, reactivation will of course take this change into account.


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