Where can I find the itemized call records?

This is how you find and filter your itemized call records (EVN) in sipgate by date, event, user or group.

You can view itemized call records (EVN) if you are logged in as an admin. You can find your access to the itemized call records under Account → Administration → Itemized call record.

The itemized call records in your account give you an overview of all chargeable calls, SMS messages, and fax messages. You have the option of displaying your itemized call records filtered. Possible filter options are:

• by date (time period freely selectable)

• by events (calls, SMS, fax messages, voicemail, external phones)

• by users

• by Groups

In addition, you can print your itemized call records, download them as a PDF document, and export them as a CSV file.

Important: Please note that free calls (sipgate to sipgate, 0800) are not listed in the itemized call record. Calls that were covered by a flat rate are also not displayed in this EVN and can only be viewed in the call list of the corresponding user.

For data protection reasons, the EVN only lists billing-relevant data for the period of the past three months. This also includes fax messages and SMS.

Why doesn't my itemized call record update itself?

When you open the itemized call record page, the current status is loaded and the display is not updated for a few minutes. So if you make calls during this time, they are recorded in the background, but not displayed at first. Not even if you refresh the page.

Please be patient and wait a few minutes before you can retrieve the current status by reloading the page.