How is my invoice made up?

Learn how the sipgate prepaid billing model works and how your monthly invoice is composed.

How is my invoice made up?

Unlike most other invoices you receive, costs at sipgate are billed on a prepaid model. On your invoices, the debit amount is listed with the label telephony credit . This amount is generated through an automatic debit, a bank transfer, or a manual debit from the account. As an administrator, you can find your monthly invoices in the account management under Account & invoices. In addition, your invoice is sent to the email address stored in your account under billing address.

The sipgate payment overviewprovides a good overview of the booking transactions, which you as the account admin can view under Account → Administration → Payment and there under Transactions . There you can see exactly what the amount for a specific debit was used for. You can find the itemized call records under Account → Administration → Itemized call record. These provide an overview of all chargeable connections within a month.

It may happen that you do not receive a debit and invoice from us every month, because after deducting all costs, the debit limit has not yet been reached. So it may happen that debits are carried out at a later date.