How is my invoice put together?

Learn how the sipgate prepaid billing model works and how your monthly invoice is composed.

How is my invoice made up?

Unlike most other bills you receive, charges at sipgate are calculated using a prepaid model. On your invoices, the debit amount is listed under the label telephony credit listed. This amount is generated by an automatic debit, a bank transfer, or a manual debit from the account. As an administrator, you can find your monthly invoices in the account management under Account & Invoices. In addition, your invoice is sent to the email address stored in your account under billing address.

A good overview of the booking transactions is provided by the sipgate payment overview, which you as the account admin can view under Account → Administration → Payments and there under Transactions can view. There you can see exactly what the amount for a specific debit was used for. You can find the itemized call records under Account → Administration → Itemized call records. These provide an overview of all chargeable connections within a month.

It may happen that you do not receive a debit and invoice from us every month, because after deducting all costs the debit limit has not yet been reached. So it may happen that debits are executed at a later time.