# How can I view and refund my credit? #### View credit balance You can view your credit balance by clicking your name and customer number in the top right of your account as an admin. Under Account → Administration → Payment, you can view your currently booked products. #### Refund credit If you would like to **cancel completely** would like to, you can under **Account → Administration → Contract data** cancel the contract by clicking the three dots. The credit will then be transferred to the payment method stored with us after the cancellation has been completed. If you have **trunking contract** cancelled with sipgate, please fill out the [application for payout of the credit balance](https://static.sipgate.com/static/downloads/docs/Kuendigung_und_Guthaben_team.pdf) and send it to us by fax or by post. #### Refund credit retroactively If you have already cancelled your contract and the credit was not paid out to you in the following month, please fill out the [application for payout of the credit balance](https://static.sipgate.com/static/downloads/docs/Kuendigung_und_Guthaben_team.pdf) and send it to us by fax or by post. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.sipgate.de/cloud-telefonanlage/en/account-management/vertrage-rechnungen-und-preise/wie-kann-ich-mein-guthaben-einsehen-und-erstatten.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.