How can I view and refund my credit?

This is how you check your sipgate credit balance and request a refund of your remaining credit after cancellation.

View credit balance

You can see your balance by clicking your name and customer number at the top right of your account as an admin. Under Account → Administration → Payment, you can view your currently booked products.

Refund credit

Credit refunds are only intended in the event of full account cancellation. Cancellation is possible at any time with one business day's notice effective at the end of a month. starter/team: in the logged-in area → Account → Administration → Contract data → More → "Cancel and delete account" → enter IBAN → confirm cancellation. Alternatively, you can send us the cancellation by email / fax [phone] / letter.

trunking / sona: Cancellation can be made by email / fax [phone] or by letter. The credit will be transferred to the payment method stored with us after the cancellation has been completed. As a rule, the payout is made 10-15 days after cancellation.

Retroactive credit refund

If you have already canceled your contract and the credit was not paid out to you the following month, please contact sipgate in writing by email, letter, or fax immediately. The payout can then be initiated manually once again.