How to check your sipgate credit balance and request a refund of your remaining credit after cancellation.
You can view your credit balance by clicking your name and customer number in the top right of your account as an admin. Under Account → Administration → Payment, you can view your currently booked products.
If you would like to cancel completely would like to, you can under Account → Administration → Contract data cancel the contract by clicking the three dots. The credit will then be transferred to the payment method stored with us after the cancellation has been completed.
If you have trunking contract cancelled with sipgate, please fill out the application for payout of the credit balance and send it to us by fax or by post.
If you have already cancelled your contract and the credit was not paid out to you in the following month, please fill out the application for payout of the credit balance and send it to us by fax or by post.
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