How can I top up my credit balance?

This is how you top up your sipgate credit balance - by direct debit, credit card or one-time payment, including changing payment details.

At sipgate, payment is made via the so-called prepaid method. You therefore top up a certain amount to your account every month. The base fee as well as other recurring monthly costs and individual fees such as connection charges are deducted from this credit. The credit is always topped up and invoiced again as soon as it falls below a threshold you have set (e.g. five euros). The amount of the top-up is automatically set and is based on the monthly fixed costs plus a buffer amount for the expected variable costs from chargeable calls.

The following payment methods are available:

• Direct debit (recommended payment method) When paying by direct debit, the bank account you specified is debited and the selected amount is credited to your sipgate account immediately. You can easily store your bank details in the account. For direct debit, please have your IBAN and BIC number ready.

• Visa, MasterCard, American Express All credit card transactions are processed via a secure payment module. The amount is credited to your sipgate credit immediately.

• One-time top-up If you know within a billing period that additional costs, for example from expected international calls, are coming up, you can make a one-time top-up. This allows us to ensure seamless availability of our products. You can find the one-time top-up by direct debit or bank transfer under Administration → Payment by clicking on the gear next to your account balance.

Change payment details

You can change your payment method as admin in the logged-in area at any time. To do so, go to Account → Administration → Payment → Payment method. There, first enter your new payment method in. Then you can delete the previous payment method delete. Then add the new payment method under Automatic top-up to ensure continuous debit.

Notifications

You have the option of being notified as soon as a new top-up has been made. You can configure this under Account → Administration → Invoices → E-mail to configure. There, under E-mail to enter your e-mail address.